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The Trial Close -- A Great Way to Uncover Needs and Sell PowerPoint PPT Presentation


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The Trial Close -- A Great Way to Uncover Needs and Sell. The trial close asks for an opinion , not a decision to buy It gives feedback. The trial close is one of the best communication techniques in the sales presentation. The Trial Close Helps You to Determine:.

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The Trial Close -- A Great Way to Uncover Needs and Sell

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The trial close a great way to uncover needs and sell l.jpg

The Trial Close -- A Great Way to Uncover Needs and Sell

  • The trial close asks for an opinion, not a decision to buy

  • It gives feedback.

  • The trial close is one of the best communication techniques in the sales presentation


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The Trial Close Helps You to Determine:

  • Whether the prospect likes your product’s features, advantages, or benefits

  • Whether you have successfully answered any objections

  • Whether any objections remain

  • Whether the prospect is ready for you to close the sale


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In These Examples of Trial Closes, Notice They Do NOT Ask Someone to Buy Directly

  • “How does that sound to you?”

  • “Is this important to you?”

  • “That’s great - isn’t it?”

  • “I notice your smile. What do you think about…?”


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Do You See How the Trial Close Asks for the Person’s Opinion Concerning What Has Just Been Said?

  • For example:

    • “Does that answer your concern?”

    • “Am I on the right track with this proposal?”


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The Trial Close Does Not Ask for a Decision

  • It asks a question to better understand what the person is thinking about what is being said by the salesperson - you


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To Help You Properly Use

  • The FABselling technique and the trial close, incorporate the SELL Sequence into your presentation


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Sell Sequence

  • S

  • E

  • L

  • L

  • SELL Sequence

- physical characteristic

- Show Feature

- performance characteristic

- Explain advantage

- result of advantage

- Lead into benefit

- ask opinion question

- Let customer talk


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Industrial Salesperson to Industrial Purchasing Agent:

  • “This equipment is made of stainless steel (), which means it won’t rust ( ). The real benefit is that it reduces your replacement costs, thus saving you money ( )! That’s what you’re interested in - right ( )?”

feature

advantage

benefit

trial close


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1. After making a strong selling point in the presentation (FABs)

2. After the presentation but before the close

3. After answering an objection

4. Immediately before you move to close the sale

Let’s Review! When Are the Times to Use a Trial Close?*


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1. Whether the prospect likes your product’s FAB - the strong selling point

2. Whether you have successfully answered the objection

3. Whether any objections remain

4. Whether the prospect is ready for you to close the sale

Let’s Review! What Does the Trial Close Allow You to Determine?


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Adaptive Selling Based on Buyer’s Style

  • T

  • I

  • F

  • S

  • TIFS

  • Personality typing

  • Adapt your presentation to the buyer’s style

hinker style

ntuitor style

eeler style

ensor style


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Exhibit 4-8: Guidelines to Identify Personality Style


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Watch for Clues to Someone’s Personality Type

  • How would you describe this person?

  • What does their desk look like?

  • What is their attitude?

  • How do they dress?


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First Know Your Style

  • This helps you to adapt to the other person’s style

  • Which leads to better communication

  • Knowing your style helps you identify a person’s style, especially if your styles are the same. It takes one to know one


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Communication


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Communication: It Takes Two

  • In a sales context, communication is the act of transmitting verbal and nonverbal information and understanding between the seller and buyer


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RECEIVER

SENDER

Message decoded

Message encoded

Message

“Noise”: culture, values, traditions.

Feedback encoded

Feedback decoded

Feedback

Frame of Reference

Frame of Reference


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Message Distortion

  • Spoken message: Are you going to wear those pants?

  • Message heard: You think I’m fat.


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Message Distortion

Male Salesperson presenting shelving system to woman buyer.

  • Spoken message: “It’s probably difficult for your workers to lift heavy boxes to the top of shelving units”.

  • Woman buyer hears: “Because you’ve hired so many women, who are weaker…”


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Message Clearing

Male Salesperson presenting shelving system to woman buyer.

  • Spoken message: On the job injuries are rising for all workers, but our product can help reduce these in your company.

  • Woman buyer hears: I can save money for the company.


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Nonverbal Communication:Watch For It

  • Concept of space

    • Territorial space

      Intimate space -- 2 feet

      Personal space -- 2 to 4 feet

      Social space -- 4 to 6 feet

      Public space -- + 12 feet

    • Space threats -- too close

    • Space invasion -- OK to be close


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Exhibit 5-3: Office Arrangements and Territorial Space


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Communication Through Appearance and the Handshake

  • Style hair carefully

  • Dress as a professional

  • Shake hands firmly and look people in the eye


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Body Language Gives You Clues

Nonverbal signals come from:

  • Body angle

  • Face

  • Hands

  • Arms

  • Legs

  • http://www.selfgrowth.com/articles/kyle.html


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A Light Signal for Vehicles has a Green, Yellow, and Red Light

  • A person also sends three types of messages using body communication signals


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You Have the Green Light

  • Acceptance signals - a green light gives the “go ahead.”

  • It indicates the buyer is willing to listen and

  • May like what is being said


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You Have the Yellow Light

  • Caution signals - a yellow light gives a neutral or skeptical sign indicating the buyer maybe uncertain about what you are saying. Handle it, or it may change from yellow to red


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You Have the Red Light

  • Disagreement signals - a red light indicates the person may not be interested in your product


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Recognizing Body Signals

  • Knowing body signal guidelines can improve your communication ability by allowing the salesperson to

    • Be able to recognize nonverbal signals

    • Be able to interpret them correctly

    • Be prepared to alter a selling strategy

    • Respond positively both nonverbally and verbally to a buyer’s nonverbal signals


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What Would You Do?

  • You arrive at the industrial purchasing agent’s office on time. This is your first meeting. After you have waited five minutes, the agent’s secretary says, “She will see you.” After the initial greeting, she asks you to sit down.

  • For each of the following three situations determine:

    1. What nonverbal signals is she communicating?

    2. How would you respond nonverbally?


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What Would You Do? Situation #1

  • Caution nonverbal signal

  • Green nonverbal signal

  • She sits down behind her desk. She sits up straight in her chair. She clasps her hands together and with little expression on her face says,

    “What can I do for you?”

  • What nonverbal signal is she communicating?

  • How would you respond nonverbally?


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What Would You Do? Situation #2

  • Caution or red nonverbal signal

  • Green nonverbal signal

  • As you begin the main part of your presentation, the buyer reaches for the telephone and says, “Keep going; I need to tell my secretary something.”

  • What nonverbal signal is she communicating?

  • How would you respond nonverbally?


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What Would You Do? Situation #3

  • Caution nonverbal signal

  • Green nonverbal signal

  • In the middle of your presentation, you notice the buyer slowly lean back in her chair. As you continue to talk, a puzzled looks comes over her face.

  • What nonverbal signal is she communicating?

  • How would you respond nonverbally?


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Barriers To Communication

  • Differences in perception

  • Buyer does not recognize a need for product

  • Selling pressure

  • Information overload

  • Distractions

  • Poor listening

  • How and what you say

  • Not adapting to buyer’s style


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Master Persuasive Communication To Maintain Control

  • Persuasion is the ability to change a person’s belief, position, or course of action

  • Feedback guides your presentation

    • Probing -- asking questions

  • Remember to use trial closes

  • Empathy puts you in your customer’s shoes

  • Keep it Simple Salesperson (KISS)

  • Creating mutual trust develops friendship


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Master Persuasive CommunicationTo Maintain Control cont…

  • Listening clues you in

    • Hearing

    • Listening

    • Listen to words, feelings, and thoughts

    • Three levels of listening

      • Marginal listening

      • Evaluative listening

      • Active listening

  • Technology helps to remember


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Your Attitude Makes the Difference

  • Enthusiasm

    • Excitement

    • Positive view on:

      • Helping others

      • Yourself

      • Being a salesperson


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Proof Statements Make You Believable

  • Credibility through

    • Empathy, listening, enthusiasm

  • Proof statements

    • Substantiate claims


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