Untangling wicked problems maintaining hope when dealing with student retention
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Untangling Wicked Problems: Maintaining Hope When Dealing with Student Retention. Rosemary Hayes, Ph.D. Director, CSRDE The University of Oklahoma [email protected] Explain Yourself. Freshman Orientation First year Experience Skill assessment and Placement Financial Aid Academic Advising

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Untangling Wicked Problems: Maintaining Hope When Dealing with Student Retention

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Untangling wicked problems maintaining hope when dealing with student retention

Untangling Wicked Problems: Maintaining Hope When Dealing with Student Retention

Rosemary Hayes, Ph.D.

Director, CSRDE

The University of Oklahoma

[email protected]

Rosemary Hayes ([email protected])


Untangling wicked problems maintaining hope when dealing with student retention

Rosemary Hayes ([email protected])


Untangling wicked problems maintaining hope when dealing with student retention

Rosemary Hayes ([email protected])


Explain yourself

Explain Yourself

Rosemary Hayes ([email protected])


Interventions

Freshman Orientation

First year Experience

Skill assessment and Placement

Financial Aid

Academic Advising

Learning Communities

Tighter Admission Criteria

Summer Bridge

Peer Mentoring

Research Opportunities

Leadership

Community Involvement

Student Engagement Focus

Performance Budgeting

Political Pressure

Accountability reporting

Interventions

Rosemary Hayes ([email protected])


No solution

No Solution?

No!

However, we do need to rethink our strategy

Rosemary Hayes ([email protected])


Is there help

Is there help?

Yes!

We can draw from research in engineering, urban planning, systems design, and psychology

Rosemary Hayes ([email protected])


Is there hope

Is there hope?

Absolutely!

We have the power to choose how we are going to respond.

Rosemary Hayes ([email protected])


Categories of mess kurtz cf and snowden dj ibm systems journal 43 3 mar 2003

Categories of MessKurtz, CF and Snowden, DJ (IBM Systems Journal 43, 3 Mar 2003)

Rosemary Hayes ([email protected])


Characteristics wicked problems

Characteristics Wicked Problems

Rosemary Hayes ([email protected])


Characteristics wicked problems1

Characteristics Wicked Problems

  • The Problem is difficult to define.

  • Multi-causal. May itself contain problems.

  • No rules or markers for where to stop.

  • Each wicked problem is essentially unique.

  • Attempts to address may open cause unforeseen consequences.

  • No opportunity for trial and error learning with immunity.

  • The planner is held accountable.

Rosemary Hayes ([email protected])


Untangling wicked problems maintaining hope when dealing with student retention

Rosemary Hayes ([email protected])


Characteristics wicked problems2

Characteristics Wicked Problems

  • The Problem is difficult to define.

  • Multi-causal. May itself contain problems.

  • No rules or markers for where to stop.

  • Each wicked problem is essentially unique.

  • Attempts to address may open cause unforeseen consequences.

  • No opportunity for trial and error learning with immunity.

  • The planner is held accountable.

Rosemary Hayes ([email protected])


Untangling wicked problems maintaining hope when dealing with student retention

Rosemary Hayes ([email protected])


Characteristics wicked problems3

Characteristics Wicked Problems

  • The Problem is difficult to define.

  • Multi-causal. May it self contain problems.

  • No rules or markers for where to stop.

  • Each wicked problem is essentially unique.

  • Attempts to address may open cause unforeseen consequences.

  • No opportunity for trial and error learning with immunity.

  • The planner is held accountable.

Rosemary Hayes ([email protected])


Characteristics wicked problems summary

Characteristics Wicked ProblemsSummary

Rosemary Hayes ([email protected])


Typical approaches to tame problems linear

Typical Approaches to Tame Problems:Linear

Rosemary Hayes ([email protected])


Waterfall lifecycle

Waterfall Lifecycle

Gather Info

Problem

Analyze data

Formulate solution

Implement

Solution

Time

Rosemary Hayes ([email protected])


Rapid prototype lifecycle with wicked problem

Rapid Prototype Lifecycle with Wicked Problem

Gather Info

Problem

Analyze data

Formulate solution

Implement

Solution

Time

Rosemary Hayes ([email protected])


Interventions1

Freshman Orientation

First year Experience

Skill assessment and Placement

Financial Aid

Academic Advising

Learning Communities

Tighter Admission Criteria

Financial Aid

Summer Bridge

Peer Mentoring

Research Opportunities

Leadership

Community Involvement

Student Engagement Focus

Performance Budgeting

Political Pressure

Accountability reporting

Interventions

Rosemary Hayes ([email protected])


Spiral lifecycle

Spiral Lifecycle

Rosemary Hayes ([email protected])


Higher order strategies

Higher-Order Strategies

  • Declare- the mess and your intent

  • Learn- Become a scholar

  • Question the paradigms

  • Think Together- Collaborate

  • Lead

  • Disguise

  • Manage Expectations

(Denning, 2007)

Rosemary Hayes ([email protected])


Personal strategies

Personal Strategies

The role of hardiness and resilience

Rosemary Hayes ([email protected])


Vital attitudes

Vital Attitudes

  • Commitment- stay engaged

  • Control-try to positively influence

  • Challenge –See change as an opportunity to learn

Rosemary Hayes ([email protected])


Vital skills

Vital Skills

  • Transformational coping-

    • Place change and stress in a broader context.

    • Not personal

  • Social Support –strengthen relationship, minimize isolation

Rosemary Hayes ([email protected])


Personal strategies1

Personal Strategies

Three Cs + Skills

Support courage and motivation

Rosemary Hayes ([email protected])


Conclusion

Conclusion

  • There is no silver bullet

  • It is a process rather than a solution

  • We are building critical mass for the next breakthrough

  • Both success and failures bring us closer to understanding the problem

  • Just because we won’t see the tree it doesn’t mean we shouldn’t plant the sapling.

Rosemary Hayes ([email protected])


References

References

  • Conklin, J. (2006). Dialogue Mapping: Building Shared Understanding of Wicked Problems. Wiley.

  • Denning, P.J. (2007) Mastering the mess. Communications of the ACM, 50, 4. 21-25.

  • Kuhn, T. (1962). Structure of Scientific Revolutions. Chicago Press.

  • Kurtz, C.F. and Snowden, D.J. (2003). The new dynamics of strategy: Sense making in a complex and complicated world. IBM Systems Journal, 43, 3, 462-483

  • Maddi, S. and Khoshaba, D. (2005). Resilience at Work. MJF Books, New York

  • Rittel, H. and Webber, M. (1973). Dilemmas in a General Theory of Planning. Policy Sciences. 4, 155-159. Elsevier Scientific Publishing: Amsterdam.

Rosemary Hayes ([email protected])


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