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Knowledge Architecture People Designing a Knowledge Architecture Department. Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com. Agenda. Introduction: What is Knowledge Architecture? KA Roles and Functions

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knowledge architecture people designing a knowledge architecture department

Knowledge Architecture PeopleDesigning a Knowledge Architecture Department

Tom ReamyChief Knowledge Architect

KAPS Group

Knowledge Architecture Professional Services

http://www.kapsgroup.com

agenda
Agenda
  • Introduction: What is Knowledge Architecture?
  • KA Roles and Functions
  • Skills and Backgrounds
  • Tools and Technology
  • Services and Partners
  • Knowledge Architecture Real Life Example
  • Organization and Location of the KA Team
introduction what is knowledge architecture
Introduction: What is Knowledge Architecture?
  • The people, processes, and technology of designing, implementing, and applying the intellectual infrastructure of organizations.
  • What is an intellectual infrastructure?
    • The poor neglected cousin of technology and organizational infrastructures
    • It is just the set of activities that deal with creating, capturing, organizing, visualizing, presenting, utilizing, understanding, the information part of the information age.
knowledge architecture
Knowledge Architecture
  • Information + Contexts = Knowledge
  • Information Architecture + Infrastructure of Contexts = Knowledge Architecture
  • Content Contexts
    • Structured views
  • Personal / Community Contexts
    • Personalization, Virtual and real communities
  • Activity Contexts
    • Knowledge workers and embedded knowledge structures
    • Smart Applications
roles and functions
Roles and Functions
  • Chief Knowledge Architect
  • Knowledge Analysts
  • Knowledge Engineers
  • Knowledge Facilitators
  • Knowledge Managers
  • Additional Roles: Supplementary and Support
chief knowledge architect
Chief Knowledge Architect
  • Work with Chief Knowledge Officer
    • Build a Knowledge Culture
    • Advocate, Evangelize
  • Design & lead integration of all the elements of the Intellectual infrastructure of the Enterprise
  • Design measurement and analytics of KM in organization
  • Define and lead the KA Team
  • Research New Ideas and Technologies
    • Personas, Stories, Semantic Web and RDF, Cognitive Anthropology, Complexity Theory
knowledge analysts
Knowledge Analysts
  • Corporate Librarians +
  • Content Specialists
  • Knowledge Organization Structures
    • Taxonomies, Classification Schemas
    • Metadata and controlled vocabularies
  • Search and Categorization Software
  • Organization of people and activities
    • Tacit Knowledge structures
    • Living map of communities and information needs
knowledge engineers
Knowledge Engineers
  • User and task specialist
  • Information Architect+
  • Collect, analyze, organize tacit knowledge
  • Interview users, focus groups, persona
  • Ethnographic studies
  • Work with Business Analysts
knowledge facilitators
Knowledge Facilitators
  • Establish connections between individuals to facilitate knowledge transfer
  • Facilitate explicit knowledge transfer
  • Train people to incorporate KM
  • Understand the information needs of individuals and communities and work with them to achieve business goals.
  • Incorporate KM into chat groups, story telling, email, collaboration and innovation efforts.
knowledge managers
Knowledge Managers
  • Project Management+
  • Capture the knowledge generated in a project
  • Develop knowledge sharing practices
  • Capture Best Practices
  • Provide training and leadership on projects
  • Moderate Communities of Practice
additional roles supplementary support
Additional Roles: Supplementary & Support
  • Information Architects
    • Develop information navigation systems
    • Usability, user research
  • Web Design
    • User oriented web sites
    • Prototype IA designs
  • Business Analysts, Project managers
  • E-Learning
    • Performance Support, Learning Objects
skills backgrounds
Skills: Backgrounds
  • Interdisciplinary, Generalists, Idea and People people
  • Library Science, Information Architecture
  • Anthropology, Cognitive Science
  • Learning, Education, History of Ideas
  • Artificial Intelligence, Linguistics
  • Business Intelligence, Database Administration
tools and technology used by the ka team
Tools and Technology: Used by the KA Team
  • Categorization, Unstructured Data Management
  • Search Engines
  • Analytics – usage, language and activity
  • Important to use the information tools of the company
    • Collaboration, ideas databases, content management, etc.
  • Polls and surveys
  • Spreadsheets
  • Brains
knowledge architecture partners
Knowledge Architecture Partners
  • IT Applications and System
    • Implementation and Evaluation
  • Corporate Communication, HR
  • Training
    • Practical projects and theory – Learning Objects
  • Research Departments
knowledge architecture services
Knowledge Architecture Services
  • Knowledge Architecture Audit
  • Knowledge Creating
    • Innovation, E-learning
    • Content Management
      • Taxonomic Model, Distributed Categorization
  • Knowledge Sharing / Transmission
    • Collaboration, Retrieval – content and experts
  • Knowledge Using
    • Smart Applications, CRM. Portals
    • Data warehouse, text mining, business intelligence
knowledge architecture services1
Knowledge Architecture Services
  • Application of Intellectual infrastructure
    • People – even Amazon is moving away from automated recommendations
  • Facilitate projects, KM Project teams
    • Core group of consultants and K managers
  • Facilitate knowledge capture in meetings
  • Answering online questions, facilitating online discussions, networking within a community
  • Design and run forums, education fairs, etc.
knowledge architecture services2
Knowledge Architecture Services
  • Infrastructure Activities
    • Integrate taxonomy across the company
      • Content, communities, activities
    • Design content repositories, update and adapt categorization
    • Package knowledge into K objects, combine with stories, learning histories
    • Metrics and Measurement – analyze and enhance
    • Knowledge Architecture Audit
      • Enterprise wide
      • Project scale
knowledge architecture in real life knowledge architecture audit
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • A set of reports, catalogs, recommendations, and components characterizing the current state of an organization’s intellectual infrastructure.
  • A foundation and planning document for improving the intellectual health of the organization by incorporating knowledge architecture into a range of projects.
  • Can be done in a little as two days, five days, or 10 days
  • And for the rest of your life.
knowledge architecture in real life knowledge architecture audit1
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • Preliminary Information Gathering
    • CKA – design approach, identify people, work with primary project owners
    • Knowledge Analyst – catalog content repositories, high level characterization, identify content issues
    • Knowledge Engineer – identify representative sets of people to interview and study, select set of approaches
    • Knowledge Facilitator – gather available documentation
    • Knowledge Manager – arrange interviews, meetings
knowledge architecture in real life knowledge architecture audit2
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • Stakeholder Interviews
    • CKA, knowledge engineers, business analysts:
      • executive sponsors, steering committees, content owners, publishers, technical and business support teams, representative user groups, and others.
    • Map the strategic landscape
    • Map and engage components of the process and procedures of information creation and application
knowledge architecture in real life knowledge architecture audit3
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • Content Repository Catalog
    • Knowledge Analyst
    • Structured and unstructured content repositories
    • Source, publishers and authors, procedures – where add structure
    • Metadata, vocabularies, taxonomies, dictionaries (formal and informal – users)
    • Taxonomy and metadata Evaluation
knowledge architecture in real life knowledge architecture audit4
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • Community Catalog
    • Knowledge Engineer
    • Formal and informal communities
    • Virtual and Real communities
    • Type – collaboration, communication, etc.
    • Business functions
    • Internal and external communication channels
    • Primary and secondary content repositories
knowledge architecture in real life knowledge architecture audit5
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • User and Task Analysis
    • Knowledge Engineer, Facilitator
    • Usability plus information behaviors
      • Frequency and depth of access
      • Known item, research, activity
    • Interviews, focus groups, ethnographic studies
    • Knowledge Architect
      • Search and usage log analysis
knowledge architecture in real life knowledge architecture audit6
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • Technology Needs Assessment
    • CKA, Knowledge Mangers
    • In partnership with IT and business owners
    • Map infrastructure elements for each technology
    • Evaluation plans and design projects
    • Recommendations and real cost estimates
knowledge architecture in real life knowledge architecture audit7
Knowledge Architecture in Real Life:Knowledge Architecture Audit
  • Practical Foundation & Life After Audit
    • Seed taxonomies and/or controlled vocabularies
    • Metadata schemas, Persona Candidates and methods
    • Project recommendations
    • Prototype screens, applications, web sites
    • Monitor usage and design responses
why knowledge architecture
Why Knowledge Architecture?
  • Knowledge Management Foundation
  • Immanuel Kant
    • Concepts without percepts are empty
    • Percepts without concepts are blind
  • Knowledge Management
    • KM without applications is empty (Strategy Only)
    • Applications without KA are blind (IT based KM)
knowledge architecture sight to the blind
Knowledge Architecture – Sight to the Blind
  • Search & Retrieval: Is anyone happy?
    • Trends – more articles on taxonomies, CM
    • New tools and approaches
  • Need an infrastructure team of general specialists
  • Anyone can organize information – card sorts, etc.
    • Web masters to information architects
    • Develop taxonomies – can’t be done by software or SME’s
    • Metadata, vocabularies – keywords don’t work – why?
knowledge architecture taxonomies
Knowledge Architecture: Taxonomies
  • Need a combination of formal and informal
  • Difference between browse and formal taxonomies
    • Hierarchy, lattice, semantic networks, folders, etc.
    • Important to know the differences
  • Quality Metrics
    • Corpus, Coverage, Nomenclature, terminology, dependency
    • Mixed classes, verbal forms, bad speciation, etc.
    • Bell Curve, balance of depth and width
  • Cognitive Difference – Geography of Thought
    • Panda, monkey, banana
place in the enterprise intellectual infrastructure
Place in the Enterprise: Intellectual Infrastructure
  • Would you try to run your company without organizing it?
    • Or let each project redefine the organization, jobs and pay, reporting structures, etc.?
  • Would you try to run your computers without a networked infrastructure?
    • Or let each person or team have a standalone, own software, own operating system, etc.?
  • Why do you think you can run your company without organizing your content in an integrated, systematic way?
organization and location of the team
Organization and Location of the Team
  • Central, Dedicated Department
    • Cross Organizational
  • IT, HR, Corporate Communication, Library, Training
  • Internal vs. Professional Services
  • How much can be done at the beginning and then maintained by small staff and how much ongoing?
    • Answer from Knowledge Architecture Audit
summary
Summary
  • In information age, need to treat information as central
  • Information organization is an infrastructure element
  • Knowledge architecture people need to be:
    • Generalists, good with people and ideas
    • Smart, funny, and can dance real good
  • Knowledge architecture will:
    • Bring about the end of history
    • Usher in the third age of mankind
    • Help organizations work smarter and cheaper
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