Power Problem Prevention Presented by: <INSERT NAME>. Funded by the Australia Government Department of FaHCSIA for the Financial Management Resource Unit Project, produced by Matrix on Board. Overview. Importance of preventing problems with power
Presented by: <INSERT NAME>
Funded by the Australia Government Department of FaHCSIA
for the Financial Management Resource Unit Project, produced by Matrix on Board
Why educate to prevent problems with power?
Money Management teams may work with clients to raise awareness around consumption and the bill paying process, this involves a holistic approach beyond paying the current bill. It may include:
Low income http://www.horizonpower.com.au/downloads/residential/Energy_Rebate_Scheme.pdf
Life Support Equipment Subsidy
Generous scheme to help people with power disconnections (or to avoid them). Horizon Power need to make a referral to the financial counselling service - and some of the call centre staff are not very helpful. So it is important that Money Management workers advocate for their clients when they know that hardship exists. The funding guidelines make note of the role of “Third Party Agency Referral” - see flowchart.Once the referral to the financial counsellor is made the client will not be disconnected. If there is a delay in the appointment, a further extension can be made. If the financial counsellor is not available or very busy, the Financial Counselling Hotline 1800 889 364 can help.
(08) 6310 1924 for updates.