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City of Cape Town. Smart City Initiative Internal Smart City Work Group Presentation 8 October 2002. What is the Smart City Strategy?. Strategic Framework: Aims to reposition Cape Town as a leading player in the new global knowledge economy . Focus on Transformation:

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city of cape town

City of Cape Town

Smart City Initiative

Internal Smart City Work Group


8 October 2002

what is the smart city strategy
What is the Smart City Strategy?
  • Strategic Framework:
    • Aims to reposition Cape Town as a leading player in the new global knowledge economy.
  • Focus on Transformation:
    • Modus operandi of local government in relation to its service delivery
    • Entire operation of society
  • Primary intervention:
    • Based on what local government can enable and how local government can “lead by example” by changing the way that it interacts with citizens, businesses, other government departments and other stakeholders
  • It is not:
    • The “property” of the IT Directorate, but is instead something that cuts across all City departments and strategies.
transformation strategy
Transformation Strategy
  • Encompasses SIX (6) Questions/ Areas:

What leadership is necessary to establish competitive advantage in a digital economy and society (Smart City leadership)?

What must be done to ensure that our policy and regulatory environment supports the development of a smart city?

How will information technology lay the foundation for the building of a new flexible and responsive organisation and enable the organisation to continually improve in its efficiency and effectiveness in delivering its programmes and services (administrative/e-government strategy)?

How do we use IT as an instrument to foster the economic and social development of the City (development strategy)?

How can IT be used to ensure / enhance good governance (digital democracy)?

How can we create a world class IT organisation that supports the achievement of the Smart City strategy objectives?

council s vision make cape town a smart city required outcomes in next 2 3 years
Council’s Vision – make Cape Town a Smart CityRequired outcomes in next 2/ 3 years:
  • Citizens to deal with local government services in an integrated manner (eg. via one-stop shops);
  • Local government more customer friendly and citizen oriented;
  • Improved and informed decision making processes;
  • Growth and retention of the IT industry in the city;
  • More people skilled in IT operating within the economy of the city;
  • Reduction of the digital divide due to the widespread availability of public access to Information and Communications technologies (ICT);
  • Local government, the politicians and the officials more accessible;
  • IT organisation that provides world class IT services to local government and local government related organisations.
  • Cape Town recognised as the leading South African city in the use of ICT for city management (IT enabled organisation);
  • ICT widely used in the city achieving its strategic priorities (i.e. reducing crime, combating HIV/ Aids, promoting job creation and tourism & free basic services);
  • Policy & regulatory environment that is conducive to electronic commerce, protection of intellectual property rights, and an enabling legal framework for the digital transformation of local government operations and society achieved;
  • Services accessible by multiple technologies, including web sites accessible from PCs, kiosks, cellular phone and call/ contact centres;
  • Highly cost effective and efficient local government;
some of the current projects
Some of the current projects




Strategic Alignment & Direction

Information Architecture

Application Architecture

Technology Architecture

IS Management & Support

User Satisfaction

Level of Technology Investment




  • UKUNTINGA Project (ERP);
  • Rationalisation and standardisation of IT services within the organisation;
  • Internal electronic communications enabled (intranet, email);
  • City government web sites;
  • PC’s for councillors;
  • Establishment of a special governance body/steering committee;
  • Free, limited internet access to all citizen: Pilot Project
  • Link to other initiatives
the smart city convergence
Action Items:

Build a broad shared view of what we want to achieve

Include constituents, partners andadvocacy groups

Develop a cooperative architecture

Align all initiatives with the architecture and the strategy

Build demonstration projects

The Smart City Convergence

Smart City


Policy and Regulatory



Economic and social


Digital democracy


how to report on progress are we getting there
How to report on progress?Are we getting there?
  • Soon after Robert Maydon was appointed, the Corporate Business Plan was created for all clusters.
  • The Corporate Business Plan aimed to focus on the (few) high level corporate issues that needed to be monitored and measured.
  • In light of the Gansekraal 5 year objectives, clusters has to indicate their key corporate outputs for the next 12 months.
  • Although Council has experienced many changes since then, this is probably still the best measure of ‘intention to action’ i.e. this is what we planned to do, and this is what we have done.
progress on the smart city strategy corporate business plan4
Progress on the Smart City StrategyCorporate Business Plan

A key output for the IT cluster is to minimise the number of these initiatives that it is involved in (and defer implementation as part of ERP) and to aim to collapse multiple initiatives into one.

additional feedback
Additional Feedback
  • Microsoft Digital Villages
  • Desktop standardisation project
  • IT skills development and e-learning project
  • Digital divide study
  • Health (clinics connectivity) and CPM initiative at Police
  • Funding – so far have relied on integrating smart city initiative with IT operational work. That does dictate a slower pace. Much lower funding compare with other cities, private sector and similar initiatives in SA.
  • Micro design – small unit focusing on Smart City initiatives (Again funding is an issue. Also necessary due to operational needs of IT).
in summary
In Summary

External Projects

Internal Projects



Digital signatures

PC’s for Councilors

Internal Smart City Work Group

External Smart City Steering Committee


Bandwidth Barn

Cape On Line




Electronic agendas and registry

Council Agenda’s and reports online

Cape On Line

e-Project Suite




Policy &








Smart City Strategy

Management & Governance

i.e. Strategy/Vision/Marketing

External Smart City Steering Committee








Policy &





Smart Cape








Project Governing Structure

Project Team Members

Information & Communication Technology

City of Cape Town

External City of Cape Town

Smart City Strategic & Operational Framework


Internal Smart City Work Group


going forward plan
Going Forward Plan
  • Endorse the Terms of Reference;
  • Develop and implement a promotional/marketing strategy using the Digital Divide Study;
  • Conduct an internal audit of current and planned strategic projects;
  • Conduct an external audit of major ICT related projects;
  • Formalise the PGWC partnership;
  • Embark on a donor/funding strategy