1 / 24

MONTHLY REPORT DECEMBER, 2008

MONTHLY REPORT DECEMBER, 2008. POLICY ADMIN JESSIE CHOU. UW 5 → 6. Service Center HCMC HANOI 7 → 15. →. POLICY ADMIN 17 → 35. Claim 1 → 2. CS 1 → 2. POS 1 → 2. PREM. 2 → 8. Check new product relative provisions. Test all system functions. Complete all manuals

pennie
Download Presentation

MONTHLY REPORT DECEMBER, 2008

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MONTHLY REPORT DECEMBER, 2008 POLICY ADMIN JESSIE CHOU

  2. UW 5 → 6 Service Center HCMC HANOI 7 → 15 → POLICY ADMIN 17 → 35 Claim 1 → 2 CS 1 → 2 POS 1 → 2 PREM. 2 → 8

  3. Check new product relative provisions Test all system functions Complete all manuals (AG/ staff/ PC) Policy Admin Review of 2008 Set up all procedures

  4. ServiceCenter Agency Unit Support & Check

  5. Inconvenient Issue Timereceiving for1 applicationformatServiceCenter Speed is a crucial factor of service quality. SC will try to reduce the time of receiving app.

  6. SCactionplansof2009

  7. NEW BUSINESS IN 2008 ◎Base on the material of the received cases form 4/7/2008~30/11/2008

  8. UWdifficultiesin2008 HighIncompleteRatio HighMedical ExamRatio LowConfirmationSlipReturnRatio Halfofthemare over5 days

  9. Uw action plan of 2009

  10. Premiumreviewof2008 Checking ratio still need to increase

  11. premium Collectionefficiencyof2008 Averageofmonthlyresult: Quarterly efficient result: Period : form Sep to Nov. Prem. Unit: 1,000VND

  12. Premium unpaid reason analysis Base on the call out material of 116 receivable cases in HCM on Nov. How to encourage clients to pay on time ?

  13. Premium action plan of 2009

  14. Pos Cancel policy in 2008 Cancel ratio Cancel reason analysis ◎Base on the material of the cancel cases form 4/7/2008~30/11/2008

  15. Pos ACTION PLAN OF 2009

  16. cS Confirmation Call result

  17. CS call out result 13 13.54%

  18. Strength weakness Only randomly call 20% confirmation letter cases Lack of AgencyCompliance CS strength & weakness

  19. cS action plan of 2009 Continue increasing customer’s satisfaction Periodical survey on customer satisfaction Add Policy Added Value to client Set up customer complaint procedure Carry out 100% confirmation call

  20. Hanoi Da Nang Ho Chi Minh Can Tho CLAIM REVIEW OF 2008 Sign contract with hospitals in South : 15 hospitals North : 15 hospitals HAI PHOUNG

  21. Survey about Death claim ratio company

  22. RESEARCH OF CLAIM DECLINE REASON Building Hospital Investigation Network

  23. Claim action plan of 2009 Claim service enhancement Training investigation skill for SC expand to sign contract with 20 investigation hospitals each quarter

  24. Policy admin target & strategy OF 2009 CARE ACCURACY speed Better Service Making a difference

More Related