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Serving Rural VR Clients through Remote Video Technology. September 26 th , 2012 4-6PM CST Facilitators: Arlyn Anderson, MA, CPCC, CI & CT Marty Barnum, MA, CSC. This Project. This project is funded through the National Consortium of Interpreter Education (NCIEC) via the CATIE Center. .

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serving rural vr clients through remote video technology

Serving Rural VR Clients through Remote Video Technology

September 26th, 2012 4-6PM CST

Facilitators: Arlyn Anderson, MA, CPCC, CI & CT

Marty Barnum, MA, CSC

this project
This Project

This project is funded through the National Consortium of Interpreter Education (NCIEC) via the CATIE Center.

This project is supported by the CATIE Center at St. Catherine University, which is a member of the National Consortium of Interpreter Education Centers funded from 2010 to 2015 by the U.S. Department of Education RSA CFDA #84.160A and B, Training of Interpreters for Individuals Who Are Deaf and Individuals Who Are Deaf-Blind. 

slide3

This curriculum project is based on the work of many people: especially the NCIEC Video Interpreting Work Team

slide4

This curriculum project is based on the work of many people: especially the NCIEC Video Interpreting Work Team

  • This Work Team is leading a national conversation about issues in Video Relay Service (VRS) and Video Remote Interpreting service (VRI)
our presenters
Our Presenters

Arlyn Anderson MA, CPCC, CI & CT

Marty Barnum, MA, CSC

why are we here
Why Are We Here?

To inspire interest in and ability to deliver quality remote interpreting services for consumers, providers and clients of vocational rehabilitation who live in rural and remote locations

our other agenda
Our OTHER Agenda

Seize the opportunity!

  • Prevent VRI from becoming VRS under a different banner
  • Revisit and reinvest in effective practices from 3-D interpreting
  • Empower a new generation of interpreters to use a fuller range of skill and self in the process of interpreting via video
resources a preview
ResourcesA Preview
  • RID Standard Practice Paper - Interpreting Via Video (2010)
  • Standard Practice Paper – Video Relay Service Interpreting (2007)
  • Steps Toward Identifying Effective Practice – NCIEC (2010)
  • Video Interpreting White Paper – (2007)
  • Vocational Rehabilitation Interpreter Practitioner Interview Findings (2010)
tonight s learning
Tonight’s Learning
  • Starting where we are: Brief Self Assessment
  • Vocational Rehabilitation – the Context
  • Adapting Traditional interpreting approaches and VRI Protocol to this population
  • Wrap up and Re-Assessment
  • Evaluations and ideas
slide15

Good to Know or Need to Know?

  • Order of Selection (OOS)
  • Eligibility: Serious functional limitations
  • Significant barriers to employment
    • Mobility
    • Self Direction
    • Self-Care
    • Interpersonal Skills
    • Communication
    • Work Tolerance
    • Work Skills
slide16

“Video interpreting should now be considered as the mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

White Paper on Video Interpreting, Council of State Administrators of Vocational Rehabilitation (2007)

services for deafblind clients
Services for Deafblind Clients
  • Deafblind clients are served in one of two possible state structures
    • Specialized services
      • for clients who are blind or visual impairments
        • State Services for the Blind, or SSB
    • Combined services
      • Counselors serve clients will all disabilities
rural remote and deaf
Rural, Remote and Deaf

Q: What are some of the factors that could impact the lives of Deaf or Hard of Hearing people who live in rural or remote

locations?

slide19
Work
  • What challenges to finding meaningful work may be more present in rural locations for Deaf and Hard of Hearing people?
opportunities
Opportunities

Video Remote Interpreting

  • Access to services that would otherwise not be available
  • Access to a wider and potentially more diverse pool of interpreters
  • Meeting the mission: Ultimately VRI has the potential to impact opportunities for employment and increased self-sufficiency and fulfillment
  • What else?
definitions
Definitions
  • Video remote interpreting (VRI) is a fee-based interpreting service conveyed via videoconferencing

where at least one person, typically the interpreter, is at a separate location. Identifying Effective Practices in Video Interpreting NCIEC Study (2010)

oversight
Oversight
  • No oversight - not governed by FCC or any federal agency
brief overview of basic vri approaches
Brief overview of basic VRI approaches
  • Software based or hardware - laptop/webcam
  • VP
  • Specialized video equip
  • Handheld technology
  • Webcam with software stand-alone videophone
  • Videoconferencing equipment
  • Shared desktop is optional
factors impacting remote work nciec interpreting via video work team 2010
Factors impacting remote workNCIEC Interpreting Via Video Work Team (2010)
  • Background and familiarity with consumers
  • Background and familiarity with subject matter
  • Clarity of audio/visual connection
  • Competence & effectiveness of interpreting team
  • Interpreter’s cultural competence
  • Interpreter’s linguistic competence
  • Prior access to pertinent materials
successful vr interpreting
Successful VR Interpreting

Before (On-Site)

Adaptations to VRI

  • Initial Contact
  • Preparation “Briefing”
  • Big picture
  • Access to work and individual culture and status cues
  • Natural, interactive language assessment
  • Development of rapport
  • Access to materials
successful vr interpreting1
Successful VR Interpreting

During (On-Site)

Adaptations to VRI

  • Access to auditory and visual information
  • Logistics
  • Nuances of communication
  • Maintained rapport
  • Asking for clarification
successful vr interpreting2
Successful VR Interpreting

After (On-Site)

After (VRI)

  • Appointment Closure
  • Return of proprietary information
  • Debriefing and feedback
  • Sense of how it went and how your services were received
  • Follow up appointments
  • Natural close
  • Leave taking
challenges
Challenges

Increase our ability to recognize, manage and minimize the challengespresent when using VRI for VR clients.

wrap up review
Wrap Up & Review
  • Constellation of Skills, Knowledge, Qualities, Experience and Attitude
  • What’s at stake?
  • What’s important?
resources
Resources
  • Video Interpreting White Paper – (2007)
  • RID Standard Practice Paper – Video Relay Service Interpreting (2007)
  • In Person and Remote Video Interpreting – Spillane (2008)
  • RID Standard Practice Paper - Interpreting Via Video (2010)
  • Steps Toward Identifying Effective Practice – NCIEC (2010)
  • Vocational Rehabilitation Interpreter Practitioner Interview Findings (2010)
  • Interpreting in Vocational Rehabilitation Settings: An Annotated Bibliography – NCIEC (2011)
  • About the VR Interpreter - NCIEC (nd)

What else?

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