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Serving Rural VR Clients through Remote Video Technology. September 26 th , 2012 4-6PM CST Facilitators: Arlyn Anderson, MA, CPCC, CI & CT Marty Barnum, MA, CSC. This Project. This project is funded through the National Consortium of Interpreter Education (NCIEC) via the CATIE Center. .

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Serving rural vr clients through remote video technology

Serving Rural VR Clients through Remote Video Technology

September 26th, 2012 4-6PM CST

Facilitators: Arlyn Anderson, MA, CPCC, CI & CT

Marty Barnum, MA, CSC


This project
This Project

This project is funded through the National Consortium of Interpreter Education (NCIEC) via the CATIE Center.

This project is supported by the CATIE Center at St. Catherine University, which is a member of the National Consortium of Interpreter Education Centers funded from 2010 to 2015 by the U.S. Department of Education RSA CFDA #84.160A and B, Training of Interpreters for Individuals Who Are Deaf and Individuals Who Are Deaf-Blind. 


This curriculum project is based on the work of many people: especially the NCIEC Video Interpreting Work Team


This curriculum project is based on the work of many people: especially the NCIEC Video Interpreting Work Team

  • This Work Team is leading a national conversation about issues in Video Relay Service (VRS) and Video Remote Interpreting service (VRI)


Our presenters
Our Presenters especially the NCIEC Video Interpreting Work Team

Arlyn Anderson MA, CPCC, CI & CT

Marty Barnum, MA, CSC


Why are we here
Why Are especially the NCIEC Video Interpreting Work Team We Here?

To inspire interest in and ability to deliver quality remote interpreting services for consumers, providers and clients of vocational rehabilitation who live in rural and remote locations


Our other agenda
Our OTHER Agenda especially the NCIEC Video Interpreting Work Team

Seize the opportunity!

  • Prevent VRI from becoming VRS under a different banner

  • Revisit and reinvest in effective practices from 3-D interpreting

  • Empower a new generation of interpreters to use a fuller range of skill and self in the process of interpreting via video


Resources a preview
Resources especially the NCIEC Video Interpreting Work Team A Preview

  • RID Standard Practice Paper - Interpreting Via Video (2010)

  • Standard Practice Paper – Video Relay Service Interpreting (2007)

  • Steps Toward Identifying Effective Practice – NCIEC (2010)

  • Video Interpreting White Paper – (2007)

  • Vocational Rehabilitation Interpreter Practitioner Interview Findings (2010)


Tonight s learning
Tonight’s Learning especially the NCIEC Video Interpreting Work Team

  • Starting where we are: Brief Self Assessment

  • Vocational Rehabilitation – the Context

  • Adapting Traditional interpreting approaches and VRI Protocol to this population

  • Wrap up and Re-Assessment

  • Evaluations and ideas


Making it personal
Making it Personal especially the NCIEC Video Interpreting Work Team


Converging competencies
Converging Competencies especially the NCIEC Video Interpreting Work Team


Where are you coming from a self assessment questionnaire
Where are you coming from? especially the NCIEC Video Interpreting Work Team A Self-Assessment Questionnaire


Vocational rehabilitation what s in a name

Vocational Rehabilitation especially the NCIEC Video Interpreting Work Team What’s in a Name?


Good to Know or Need to Know? especially the NCIEC Video Interpreting Work Team

  • Order of Selection (OOS)

  • Eligibility: Serious functional limitations

  • Significant barriers to employment

    • Mobility

    • Self Direction

    • Self-Care

    • Interpersonal Skills

    • Communication

    • Work Tolerance

    • Work Skills


“Video interpreting should now be considered as the mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

White Paper on Video Interpreting, Council of State Administrators of Vocational Rehabilitation (2007)


Services for deafblind clients
Services for Deafblind Clients mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

  • Deafblind clients are served in one of two possible state structures

    • Specialized services

      • for clients who are blind or visual impairments

        • State Services for the Blind, or SSB

    • Combined services

      • Counselors serve clients will all disabilities


Rural remote and deaf
Rural, Remote and Deaf mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

Q: What are some of the factors that could impact the lives of Deaf or Hard of Hearing people who live in rural or remote

locations?


Work mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

  • What challenges to finding meaningful work may be more present in rural locations for Deaf and Hard of Hearing people?


Opportunities
Opportunities mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

Video Remote Interpreting

  • Access to services that would otherwise not be available

  • Access to a wider and potentially more diverse pool of interpreters

  • Meeting the mission: Ultimately VRI has the potential to impact opportunities for employment and increased self-sufficiency and fulfillment

  • What else?


Definitions
Definitions mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

  • Video remote interpreting (VRI) is a fee-based interpreting service conveyed via videoconferencing

    where at least one person, typically the interpreter, is at a separate location. Identifying Effective Practices in Video Interpreting NCIEC Study (2010)


Oversight
Oversight mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

  • No oversight - not governed by FCC or any federal agency


Brief overview of basic vri approaches
Brief overview of basic VRI approaches mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

  • Software based or hardware - laptop/webcam

  • VP

  • Specialized video equip

  • Handheld technology

  • Webcam with software stand-alone videophone

  • Videoconferencing equipment

  • Shared desktop is optional


Factors impacting remote work nciec interpreting via video work team 2010
Factors impacting remote work mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”NCIEC Interpreting Via Video Work Team (2010)

  • Background and familiarity with consumers

  • Background and familiarity with subject matter

  • Clarity of audio/visual connection

  • Competence & effectiveness of interpreting team

  • Interpreter’s cultural competence

  • Interpreter’s linguistic competence

  • Prior access to pertinent materials


Overview of the vocational rehabilitation process vri possibilities
Overview of the Vocational Rehabilitation Process mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”VRI Possibilities


Application counselor rc applicant getting acquainted
APPLICATION: Counselor (RC) & Applicant Getting Acquainted mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


Eligibility deaf rcd with hearing co worker
ELIGIBILITY: Deaf RCD with Hearing Co-worker mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”

Applications for Employment


Intake deaf client applying for vr services
INTAKE: Deaf Client Applying for VR Services mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


Eligibility determination vco client interview
Eligibility Determination: VCO Client Interview mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


Planning individual plan for employment ipe meeting
PLANNING: Individual Plan for Employment (IPE) meeting mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


JOB SEARCH: On-site Interpreter with Remote Employer mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


Job search trial work experience
JOB SEARCH: TRIAL WORK EXPERIENCE mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


Post employment on the job training ojt
POST EMPLOYMENT: On the Job Training (OJT) mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”


Education group training
EDUCATION: Group Training mechanism that can and will provide a larger and more effective array of services for Deaf and Hard of Hearing consumers, while quite possibly saving money.”



Post employment virtual on site counselor visit
POST EMPLOYMENT: Virtual On-site Counselor Visit Client and RCD

Recently became more remote




Successful vr interpreting
Successful VR Interpreting Client and RCD

Before (On-Site)

Adaptations to VRI

  • Initial Contact

  • Preparation “Briefing”

  • Big picture

  • Access to work and individual culture and status cues

  • Natural, interactive language assessment

  • Development of rapport

  • Access to materials


Successful vr interpreting1
Successful VR Interpreting Client and RCD

During (On-Site)

Adaptations to VRI

  • Access to auditory and visual information

  • Logistics

  • Nuances of communication

  • Maintained rapport

  • Asking for clarification


Successful vr interpreting2
Successful VR Interpreting Client and RCD

After (On-Site)

After (VRI)

  • Appointment Closure

  • Return of proprietary information

  • Debriefing and feedback

  • Sense of how it went and how your services were received

  • Follow up appointments

  • Natural close

  • Leave taking


Challenges
Challenges Client and RCD

Increase our ability to recognize, manage and minimize the challengespresent when using VRI for VR clients.



Wrap up review
Wrap Up & Review Client and RCD

  • Constellation of Skills, Knowledge, Qualities, Experience and Attitude

  • What’s at stake?

  • What’s important?


Resources
Resources Client and RCD

  • Video Interpreting White Paper – (2007)

  • RID Standard Practice Paper – Video Relay Service Interpreting (2007)

  • In Person and Remote Video Interpreting – Spillane (2008)

  • RID Standard Practice Paper - Interpreting Via Video (2010)

  • Steps Toward Identifying Effective Practice – NCIEC (2010)

  • Vocational Rehabilitation Interpreter Practitioner Interview Findings (2010)

  • Interpreting in Vocational Rehabilitation Settings: An Annotated Bibliography – NCIEC (2011)

  • About the VR Interpreter - NCIEC (nd)

What else?


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