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COMPANY PROFILE AIRPORT JUNCTION SHOPPING MALL- GABORONE | BOTSWANA

COMPANY PROFILE AIRPORT JUNCTION SHOPPING MALL- GABORONE | BOTSWANA. MISSIONS | VISIONS | VALUES. MISSION - Going places ,learn, experience and dream

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COMPANY PROFILE AIRPORT JUNCTION SHOPPING MALL- GABORONE | BOTSWANA

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  1. COMPANY PROFILEAIRPORT JUNCTION SHOPPING MALL- GABORONE | BOTSWANA

  2. MISSIONS | VISIONS | VALUES • MISSION-Going places ,learn, experience and dream • VISION- To be the leading travel agency in Botswana and Africa as a whole providing quality, competitive and creative travel services to the world. REECA VALUES • READINESS: Proactive ,have product knowledge and sell what we know • EXCELLENCE: We are committed and give expert advise • ETHICAL: Honest in word and action developing trustworthy relationships • CIVILITY:We serve with duty and care and encourage harmony between persons • AUTHENTIC: Our packages and services are based on facts, accurate and reliable

  3. ABOUT US • REECATRAVELis a passionate and creative team of travel experts with a wide portfolio for a distinctive tailored MICE guide given to corporates and individuals. With over 13 years of experience we provide the highest quality service as per the client’s budget, meeting your goals, tastes and preference offering insider connections and industry expertise – along with the guidance and know-how you require to make an informed selection. • REECA TRAVEL is a MICE TRAVEL agency dedicated to planning , booking and facilitating conferences, seminars, teambuilding, incentives, retreats ,courses, expos, events or whether you're looking to organize a group outing for your company's employees (incentive) of sought after destinations handling from 1 -200 persons travel- We do it best. • As your trusted MICE consultants, we partner with premier brands and established tourism networks in the world and we do not imitate. So when you work with us, you can do so with confidence and peace– secure in the knowledge that you’ll get more, simply by processing through us. REECA TRAVEL awaits – let us create your most incredible experience! And No worries; we’ve been doing this for a long time! We know our clients and understand their business needs. WE SAVE YOU THE HASSLE,TIME AND MONEY.

  4. CONSUMER PROFILE • TRAVELLER: Corporate | Social & Sporting Clubs| Schools| Churches |FITS • SOCIAL CLASS: Intermediate- Higher | Managerial-Professionals • AGE : 26-79 • GENDER RATIO: Female (70%) | Males (30%) • EDUCATION: Post Graduates (20% Business owners & tenderpreneur) • SALARIES: BWP9000+ • SPEND: P3500 –P70K+ per person • PREFERRED MODE OF TRANSPORT: AIR (70%) ROAD (30%) • BUYING PATTERN:NOV-JAN(Festive),MAR-MAY(Easter),Jul(Pres Holidays),SEP (Indepe) • PAYMENT PATTERN: Once off for flights and corporates & max 2 instalments for FITS • MARITAL STATUS: 60% Married and 40% Single • HOTEL PREFERENCE: 4 & 5 STAR • WHERE DO THEY LIVE: Gaborone, Francistown, Maun, Jwaneng, Mochudi, Orapa, Kanye, Phikwe, Palapye, South Africa, Zimbabwe, Malawi, Kenya, UK,USA • OCCUPATION: Bankers, Lawyers, Mining Engineers, Insurance, ICT, NGO ,executives

  5. INFRASTRUCTURE AIRPORT JUNCTION SHOPPING MALL - LEASED

  6. REECA AROUND THE WORLDSite Inspections | Educational | Fam Trips| Expos

  7. COMPANYPROFILE • COMPANY NAME: AFRICAN TASTES PTY LTD • COMMERCIAL TITLE: Reeca Travel • AGENT TYPE: MICE AGENT | RETAILER • NATURE OF BUSINESS: Travel Agency • BUSINESS STAGE IN LIFE CYCLE: Expansion • ESTABLISHED: 2012 • LICENSESTourism Category D | E | L • COUNCIL LICENSE: Agent | General Dealer • PPADB REGISTERED: YES + Road Construction • EMPLOYEES: 6 • POSTAL: PO BOX 519 AAH MASA CENTRE,GABORONE • HEAD OFFICE: AIRPORT JUNCTION SHOPPING MALL,SHOP 310 –GABORONE • TRANSPORT: 25 Seater Mercedes Benz| 13 Seater Quantum's • KEY PARTNERS: HOTELS, AIRLINES, BUSE, TRAINS, RESTAURANTS,INSURANCE TOURISM BOARDS,EMBASSIES • VALUE PROPOSITION: Customization, off season sales, add on services, destination specific ,variety , expertise & delivery.

  8. CRITICAL SUCCESS FACTORS (CSF) • OPERATIONS: IATA accreditation | Bus Fleet| Booking engine| Government Partnership and travel management for the private sector. • MARKETING: Customer Relations-Service oriented and responsive |Visibility |Media Relations |Call centre • PEOPLE: Right staffing, Training, Incentives & rewards ,Motivation, Teamwork • PRODUCT CAPABILITY: Knowledge of the product, site inspections, educational • STRATEGIC FOCUS: Our core values are shared and taken seriously • FINANCIAL STRENGTH –Positive monthly cash flow

  9. PRODUCT RISK & MANAGEMENT • INFORMATION TECHNOLOGY RISING COST- Set White label and join affiliation programmes for commission • VOLATILE CURRENCIES: Re-quote after 24hrs. • COMPETITION AND DUPLICATION –Remain authentic and do not copy packages as we are well travelled • HEALTH RELATED- Advise clients on health requirements so clients are not denied entry. Recommend travel insurance. • FRAUD –E-commerce services. No manual credit card transactions • OVER PRICING- Do advance purchased to get best deals • ENVIRONMENTAL: TSUNAMIS & CYCLONE,VOLCANO,FLOODS-up to date with current affairs to advise accordingly. • SECURITY-Terrorism | Theft – Do not recommend late night activities or walking in isolated places or asking random strangers at the airports • OCCUPATIONAL HEALTH AND SAFETY: Recommend bottled water • PSYCHOLOGICAL /EMOTIONAL –Minimise negative experience by informing

  10. MARKET AND INDUSTRY DYNAMICS & RISK • TRAVEL MANAGEMENT COMPANY (TMC)- Corporate travellers now want a (TMC) that offer sound procurement skills and knowledge of a company's staff and policy • COMPETITIVENESS- Deliver a service that's truly global, offers 24/7 emergency support, embraces emerging technologies • INDUSTRY INTELLIGENCE, state-of-the-art technologies, strategic sourcing of travel products and consolidation across different business units and regions. • SUPPLIER NEGOTIATIONS- Company with preferred supplier relationships. • COST CONTAINMENT-Consolidate all your travel bookings with one travel company • ONLINE BOOKINGS: Save money, time and hassle

  11. RISK MANAGEMENT • ADVISORY–Choose safe destinations and help clients make a decisions before they travel • PACKAGE AUDIT: Get feedback from the clients on services rendered • INSURANCE– For our fleet, employees and clients • PASSENGER NAME RECORD (PNR) – Maintain traveller profile-KYC • TECHNICAL SURVEILLANCE - Installed office cameras • ACCEPTS NO CASH-Avoid office cash payments and encourage EFT • POLICY- We have a privacy policy and terms and conditions in place • PRIVATE CLIENT AND FAMILY OFFICE SERVICES- Protect client information • ANTIVIRUS-Protect office computers • TRAVEL INSURANCE – Against natural disasters, missed connection, hi-Jack, medical attention ( Highly recommended for clients) • ECONOMIC & FINANCIAL: Currency fluctuations, customers not paying on time and increased costs- No credit and encourage Once off payment • ACCESS CONTROL- Keep workplace safe- • EMPLOYEE TRAVEL AWARENESS TRAINING – To know how real money looks like and how to detect fake or scam emails ,knowledge of travel systems • INFORMATION SECURITY- enforcing proper paper disposal/storage

  12. TRAVEL SERVICES HOTELS| AIRTICKETS | BUS|TRAVEL INSURANCE |VISA |CRUISE SHIPS |MICE VISAS : All countries –Provide requirements -Document verification, Form filling ,flight & hotel booking assistance, appointment setting, courier and track. TRAVEL INSURANCE: Authorized travel insurance consultants AIR TICKET SALES : Local, regional & international tickets according to client’s requirement, budget and airline preference RETREATS | TEAMBUILDING : Groups or solo – Social & Sporting clubs, Incentive, honeymoons, schools, churches, safaris cruise ships, BUS TICKETS: We sell intercape and we have OR Tambo shuttle MEETINGS & EVENTS: :A complete Meeting solutions from venue selection to hotels; conferences, strategic meetingsincluding end of year function or a spectacular theme party HOTELS : We assist with hotel reservations .Only 4 and 5 star + only

  13. REFEREES • BOTSWANA LIFE- Mr Tshosa / Mr Kgosiyang 3645100 • BOTSWANA LIFE AFFLUENT – ThabisoNkile 3634770 • FAMOUS BRANDS BOTSWANA – Joe Makuyana-3937771 • FNB BOTSWANA- MalatsiChisenga 3642647 • CEDA-AoneMokotedi 3170895 • PWC– TebogoMoloi- 3952011 • BNSC-Elsie Kenosi 3674026 • BOITEKANELO GROUP - Dr TiroMampane - 3911009 • DIMENSION DATA-DineoLetshwiti – 3909001 • RED CROSS- BisaniGaseyo- 3952465 • BIUST-KoketsoMasole- 4931549

  14. CONTACT US Contact : Agang Tshosa (Operations) agang@reecatravel.co.bw Hazel Tshosa (Marketing |Groups) hazel@reecatravel.co.bw Telephone: 00267 3916134 | 3957156 – Airport Junction Shopping Mall -Gaborone Mobile: 00267 74 184 529 | 71342373Website : www.reecatravel.co.bw Face book Page: Reeca Travel Shop LinkedIn-Reeca Travel Shop TOLL FREE : 0800 600 218 –BUS BOOKING ONLY

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