The Process of Counselling via Email: Ongoing Email Counselling with a Client Disclosing Sexual Abuse. Author and presenter: Jean.
Topic: Kids Help Line counselling process and procedures for Email: Ongoing email counselling with a client disclosing sexual abuse.This discussion will be in three parts1. An overview of KHL email counselling2. Strengths and limitations of e-mail counselling including the use of literary techniques to increase clarity of communication3. A Case Study of ongoing e-mail counselling including the application of Duty of Care principles
Advantages of on-line counselling includes reaching a wide audience, integration of delivery with existing services and improved access – particularly for certain disadvantaged groups including those who are socially isolated.
The Kids Helpline website provides young people with access to counsellors via web-counselling and e-mail. It also has information on a variety of subjects relevant to young people (e.g. mental health, homelessness, bullying) and has a data base of other helping services around Australia.
During 2007 Kids Helpline counsellors engaged in 53,168 counselling session: 40,890 telephone and 12,278 web and e-mail sessions.
While less contacts are made on-line than by telephone, the issues discussed online are more complex and severe than those dealt with on the telephone.
General feedback from young people indicates that on-line counselling enables them to feel safer, more anonymous and more in control of their emotions and find sensitive, difficult and deeply personal issues easier to write about than talk about. (Kids Help Line Case Study: Delivering services and support)
Ongoing counselling was provided at almost double the rate though
our online services (21%) compared with telephone counselling (11%)
Mental Health issues
Mental health concerns were the second most common online counselling concern.
Mental health concerns were presented in proportionally higher rates online (15%) compared with telephone (8%).
Ongoing E-Mail Case StudyHow the counsellor attempted to challenge the callers dominate story: A journey from feelings of Shame to Empowerment.