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Oakland EMA Patricia LaBrie Calloway, R.N., P.H.N. Quality Program Manager. Oakland EMA. Alameda/Contra Costa Counties Population: 2,464,668 Alameda County-the third most ethnically diverse county in the U.S. Epidemics of HIV young AA MSM, people of color,women and substance users

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Oakland EMA

Patricia LaBrie Calloway, R.N., P.H.N.

Quality Program Manager


Oakland ema
Oakland EMA

  • Alameda/Contra Costa Counties

  • Population: 2,464,668

  • Alameda County-the third most ethnically diverse county in the U.S.

  • Epidemics of HIV young AA MSM, people of color,women and substance users

  • Median household income $59,810


Quality activities starting out
Quality Activities-starting out

  • Participated in the Institute for Healthcare Improvement

  • Reviewed HRSA QM Technical Assistance Tools and

  • Reviewed other EMA QM materials


Developing the quality management plan
Developing the Quality Management Plan

  • Grantee Quality staff

  • Input from key stakeholders

  • Approval- CQI committee/Planning Council

  • Approved by the Office of AIDS Director


Structure of qm plan
Structure of QM Plan

  • Mission statement

  • Purpose

  • Goals and Objectives 2006-2007

  • Accountability


2006 2007 goals
2006-2007 Goals

  • Strengthen participants understanding of Continuous Quality Improvement

  • Improve data accuracy and integrity

  • To impact decision-making processes through quality improvement data

  • To focus CQI activities on substance abuse and mental health


Other elements of the qm plan
Other Elements of the QM Plan

  • Resources

  • Data Collection

  • Evaluation

  • Annual updates


Success
Success!!!

  • Cross Title Client Satisfaction

  • Grants for cross title data collection

  • Conducted QM assessments for all Title I and II agencies

  • Developed QM language for RFP and contracts

  • Conducted QM 101 for staff and providers (care and prevention)

  • Measuring indicators across the EMA

  • Collecting baseline data

  • CQI committee focused

  • Published standards for core services


Barriers
Barriers

  • Implementation

  • Staff turnover

  • Clarity on common language

  • Knowledge and use of the plan

  • Changing focus


Process to update the qm plan
Process to update the QM plan

  • Involve-CQI members, cross title staff, council, senior leaders;

  • Agree on common language;

  • Evaluate current activities;

  • Look for additional resources;

  • Keep the goals realistic!


Next steps
Next Steps!!!!

  • Correlate with the Comprehensive Plan

  • Improve evaluation process

  • Provide additional opportunities for sharing outcome data

  • Focus on small improvement projects


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