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Communication, Coaching and Feedback, Evaluating Others PowerPoint PPT Presentation

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Communication, Coaching and Feedback, Evaluating Others . Module 4 Objectives. Recognize and role model effective communication Promote effective communication in others Explain the components of feedback that promotes growth Understand importance of developing a reflective practice - PowerPoint PPT Presentation

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Communication, Coaching and Feedback, Evaluating Others

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Communication coaching and feedback evaluating others l.jpg

Communication, Coaching and Feedback, Evaluating Others

Module 4 Objectives

Recognize and role model effective communication

Promote effective communication in others

Explain the components of feedback that promotes growth

Understand importance of developing a reflective practice

Verbalize various strategies for evaluations

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  • Importance

    • (such as SBAR)

  • Types

  • Attitudes

  • Barriers

    • Lack of time

    • Lack of comfort

    • Lack of motivation

    • The work environment

    • Lack of honesty

    • Failure to listen

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Coaching and feedback


Helps improve performance

Decrease turnover

Motivates self-improvement

Builds trust

How Am I Doing?

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Purpose of feedback is to promote growth

Doing it well



Focus on skill, not person

Motivation is on performance improvement

Balance the positive and the negative

Everyone makes mistakes, what is important is how we communicate and encourage change so mistakes are not repeated. This is done with patience and compassion.

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Encourage self reflection

As a means to provide feedback

How did you think that went?

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Strategies to Evaluateformal

  • Review established goals for orientation

    • Completed skills checklist, manage 4 patients

  • Peer and self evaluation

  • Rubrics- criterion based

    • Report criteria

  • Checklists

    • SBAR, steps in a process

  • Technology

    • Computer quizzes

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  • University of Wyoming FWWSN has an evaluation form in the preceptor handbook

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Let us each and all realize the importance of our influence on others- stand shoulder to shoulder- and not alone, in good cause

Florence Nightingale

References l.jpg


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  • Bastable, S.B. (2003). Nurse as educator: Principles of teaching and learning for nursing practice (2nd ed.). Sudbury, MA: Jones & Bartlett.

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    Saunders: St. Louis, MO.

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    biological sciences: Ideas and resources for university educators. Retrieved from,

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  • Lee, V., & Harris, T. (2007). Mentoring new nursing graduates. Retrieved from,


  • Medical College of Georgia, Department of Family Medicine, (2005). Teaching effectiveness. Retrieved from,

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  • Pickens, J.M., & Fargotstein, B.A. (2006). Preceptorship: A shared journey between practice and education. Journal of Psychological Nursing and Mental Health Services 44(2), p.31

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