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Requisite Skills for IS Analytical Skills. Contemplative Questions. What skills are important for work in IS? Do I have these skills now? Or, do I need to acquire them? Why do I need them?. 2. 2. List of Skills. Analytical skills Systems thinking (see separate slides)

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Requisite skills for is analytical skills

Requisite Skills for ISAnalytical Skills

Contemplative questions
Contemplative Questions

  • What skills are important for work in IS?

  • Do I have these skills now? Or, do I need to acquire them?

  • Why do I need them?


List of skills
List of Skills

  • Analytical skills

    • Systems thinking (see separate slides)

    • Organizational knowledge

    • Problem identification

    • Problem analyzing and solving

  • Technical skills

  • Management skills (see separate slides)

  • Interpersonal skills (see separate slides)

Organizational knowledge
Organizational Knowledge

  • Good systems analysts (and employees, in general) understand how organizations work. It is critical to your survival and success in your career.

    • e.g. Who makes the decisions? Who owns the data? Who will resist change? Whom do people follow?

    • Knowledge of specific functions and procedures of organization and department

    • How work officially and unofficially gets done

    • Internal policies, both formal and informal

    • External factors: Competitive and Regulatory Environment

    • Internal factors: Organizational Strategies and Tactics


Problem solving
Problem Solving

  • A “problem” can be defined in many ways. A generic but useful definition may be a problem is

    • “A discrepancy between an existing and desired state of affairs”

  • Problem identification and problem solving are two different things

    • “A problem well-stated is a problem half-solved.”

    • “A most dangerous and common trap”

    • One of the most important and universal concepts you will learn in this course

Problem identification and solving
Problem Identification and Solving

  • Identify the problem (The Identification)

  • Define the decision criteria (Start the Solving)

  • Weight the decision criteria

  • Develop alternatives

  • Analyze each alternative

  • Select an alternative

  • Implement alternative

  • Evaluate outcome of decision (End the Solving)

Which of these steps is most important?

Some problems encountered with problem solving
Some “Problems” Encountered With Problem Solving

  • Failure to recognize existenceof a problem

  • Failure to define the correct problem

  • Failure to use all available information

  • Failure to recognize and question assumptions

  • Failure to consider a wide range of alternatives

  • Failure to address implementation issues

Root cause analysis
Root Cause Analysis

  • Identify symptoms

  • Trace each symptom back to its causes

  • “The Five Whys”

  • “If there was one thing I wish I had learned when I was younger…”

  • Five whys




Problem analyzing and solving
Problem Analyzing and Solving

  • Four Phases

    • Intelligence

      • All relevant information is collected

    • Design

      • Alternatives are formulated

    • Choice

      • Best alternative solution is chosen

    • Implementation

      • Solution is put into practice

Technical skills for systems analysis
Technical Skills for Systems Analysis

  • Constant re-education is necessary as technology changes rapidly

  • Activities to keep skills up-to-date

    • Trade publications

    • Professional societies

    • Attend classes or teach at a local college

    • Attend courses sponsored by organization

    • Conferences and trade shows

    • Browse Websites

    • Participate in new groups and conferences

Technical skills for systems analysis1
Technical Skills for Systems Analysis

  • Understanding of a wide variety of technologies is required

    • Microcomputers, workstations, minicomputers and mainframe computers

    • Data communication standards

    • Operating systems

    • Database and file management systems

    • Programming languages

    • Systems development tools and environments

    • Web development languages and tools

    • Decision support system generators


  • Skills of Successful Systems Analyst

    • Analytical

      • Systems Thinking

    • Technical

      • Change over time

      • Programming Languages

      • Operating Systems

      • Database Management Systems

      • Data Communications

      • Systems Development Techniques