Maryland’s Participant Experience Survey. Lisa Kelemen RN, MSN Administrator, Real Choice Systems Change Grant. Participant Experience Survey (PES). Survey tool created by Medstat, obtained through CMS. 15 minute in-home survey measured overall waiver program experience in 4 domains:
Lisa Kelemen RN, MSN
Administrator, Real Choice Systems Change Grant
Indicates that most participants are getting assistance with ADL’s and IADL’s.
Transportation remains a problem.
Additional question asked to see if participants are missing medically-related appointments.
8% (5) of LAH and 34% (19) of OAW participants who state they do not always have transportation when needed claim they have missed medically-related appointments.Result Highlights - Access to Care