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Government Solutions. Brent Kubik, Security MicroImaging Terri Jones, Hyland Software Government Team. Government Solutions. Trends Answering the Trends OnBase Impacts Q and A. Trends. Trends. More with Less. Citizen Engagement and Transparency. Self-Service. More with Less.

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Government solutions

Government Solutions

Brent Kubik, Security MicroImaging

Terri Jones, Hyland Software Government Team


Government solutions1

Government Solutions

  • Trends

  • Answering the Trends

  • OnBase Impacts

  • Q and A


Trends

Trends

Trends

More with Less

Citizen Engagement and Transparency

Self-Service


Government solutions

More with Less

LESS STAFF

Less expertise

More work

MANUAL PROCESSES


Constituents pass us by

Citizen Engagement and Transparency

Constituents pass us by

CONSTITUENTS PASS US BY

Give us transparency, and do the old pile of work, with less staff

Twitter and Facebook for government


Government solutions

Self-Service

less with less

24/7

RAISING EXPECTATIONS without an end-to-end solution


Answering the trends

Answering the Trends


Government solutions

Cut costs by cutting/eliminating the paper

ELIMINATE LOW VALUE TASKS

Reduce complexity and standardize

WORKFLOW, FOCUS STAFF TIME

Don’t wait to embrace the single repository

HORIZONTAL

Compliance tools

More with Less


Government solutions

Citizen Engagement and Transparency

EMBRACE THE NEW CONSTITUENT

Make it automatic


Government solutions

Self-Service

RAMP UP THE WEBSITE

Less can be more

Self-service stations to capture data and documents, search

Leverage digital documents for revenue


Ecm and onbase impacts

ECM and OnBase Impacts


Take a picture

Take A Picture

Paper

Postage

Storage

New files and file cabinets

Cost to process

Time to process

Filing time

Retrieval time

Counter wait time

Number of inspections

Staff time for public records request

Gas and courier costs

Printing costs

Staff time reallocated

Safety

Custom services


Most paper

MOSTpaper

HOW AND WHERE ?

Human Resources, AP, Finance and Tax

Human Services, Law Enforcement

  • KEY STORIES

  • State of South Carolina

  • City of Stockton PD

  • Genesee County, NY

  • Maricopa County, AZ Superior Court

IMPACT

Paper flow completely eliminated with electronic workflows

12 cases of paper to 3, saved paper costs paid for OnBase

Eliminated the storage of 50,000 documents/year

Capture 45,000 documents per day into OnBase


Government solutions

  • KEY STORIES

  • State of RI – Office of Child Support Enforcement

  • Broward County Sheriff’s Office

  • HOW AND WHERE ?

    Legal

    Human Services

    Records Management

IMPACT

Centralized storage eliminates file search time

Within 12 months, files delivered 60x faster

Maintained workload with 40% less staff

BIGGESTcutbacks


Government solutions

  • KEY STORIES

  • State of South Carolina

  • Cobb County, GA

  • HOW AND WHERE ?

    AP Processes, HR Processes

    Sheriff, Medical Examiner and DA, Community Development ,Mobile technologies

IMPACT

Moved from 6 systems to support to one

Single records system eliminate duplicates

Share information in single, secure repository

HORIZONTALimpact

Back


Government solutions

  • HOW AND WHERE ?

    Public records requests, Web-based access/search, Agenda management

  • KEY STORIES

  • City of Westlake, OH

TRANSPARENCY

Open government

Public records

IMPACT

Reduced time to meet requests

Increased transparency through self-service and web-based access


Government solutions

HOW AND WHERE ?

High volume processes, eliminate creation of paper, agenda management

  • KEY STORIES

  • State of PA Treasury

  • State of South Carolina

  • Allegheny County Register of Wills

  • Colorado Housing and Finance Authority

  • Coconino County, AZ

IMPACT

$12m in savings in 6 months with automated processing

Central solution saved $7m in 18 months

Reduced storage costs saved $175K annually

  • Reduced cost of agenda creation from $44K per year to $6K per year

COST

cutting & savings


Government solutions

WHERE ?

Public Records, Public Health and Vital Statistics

  • KEY STORIES

  • Chemung County, NY

  • Marion County, IN

  • City of Westlake, OH

  • Caddo Parish, LA

IMPACT

  • Self service access to documents

  • Reduced phone inquiries

  • Faster completion of tasks

  • Supports fee-based document service

    Self-service stations provide document access

    Kiosks allow self-service

SELF-

Service


Government solutions

WHERE ?

Human services, human resources, Federal military, public record access

  • KEY STORIES

  • Carver County, MN

  • Colorado Springs JPPSO

  • Canton City, OH School District

  • Chemung County, NY

IMPACT

40% caseload increase with the same staff, saving $200K/annually in staff costs

Manage a 600% increase in processing by adding only 30% more staff

Processes reduced from 8 days to 8 hours

Self-service stations provide document access

More with

LESS


Government solutions

  • KEY STORIES

  • Lee County, FL Clerk of Circuit Courts

  • Lucas County, OH HHS

  • Marion County, IN

  • Houston Police Officers’ Pension Fund

  • Allegheny County, PA

WHERE ?

Finance and accounting processes, Human services, Vital Records, Courts, Public Works

IMPACT

Invoice processing from 2 weeks to 2 days

Eligibility determination decisions times reduced by 5 business days or 50%

Member processes went from 3 weeks/month to 8 hours using workflow

Invoice processing from 14 days to 5 days

Faster government

COLLABORATION

EFFICIENCY


Government solutions

Key OnBase Pieces

Advanced Capture

Workflow

UNITY FORMS

Application Enabler/Integrations

Agenda Management

Public Access Viewer

Document eCommerce


Government solutions

RESOURCES

Webinars

Blog.hyland.com

Hyland Community

Training.onbase.com

OTTC

GoVOGUE


Questions

Questions ?

[email protected]

www.hyland.com/government

Blog.hyland.com

@Hyland_Govt


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