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Making an Impact Through Results-Based Accountability. Institute for Youth, Education and Families March 21, 2013. Today’s Speakers. Chris Kingsley Senior Associate for Data initiatives @ emersonkingsley Adam Luecking Chief Executive Officer Results Leadership Group

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Making an impact through results based accountability

Making an Impact Through Results-Based Accountability

Institute for Youth, Education and Families

March 21, 2013


Today s speakers
Today’s Speakers

Chris KingsleySenior Associate for Data initiatives

@emersonkingsleyAdam LueckingChief Executive Officer

Results Leadership Group

Erica BromleyDirector of Youth Services

Town of Manchester, Conn.

Join the conversation: #GetResults


Two key principles for achieving measurable community results
Two Key Principles for Achieving Measurable Community Results

  • Starting with ends, working backwards to means

2. Data-driven, transparent Decision Making


Rba in a nutshell 2 3 7
RBA in a Nutshell Results2 – 3 – 7

  • 2- Kinds of Accountability

     • Population accountability • Performance accountability

3 - Kinds of Performance Measures

• How much did we do? • How well did we do it? • Is anyone better off?

7 - Questions from ends to means in less than an hour (aka. Turn the Curve Thinking)


Definitions
Definitions Results

(Language Discipline)

Result

A condition of well-being for children, adults, families or communities.

Children succeeding in school, Safe communities, Clean environment

POPULATION

ACCOUNTABILITY

INDICATOR

A measure which helps quantify the achievement of a result.

Rate of high school graduation, Crime rate, Air quality index

PERFORMANCE MEASURE

A measure of how well a program, agency or service systemis working.

PERFORMANCE

ACCOUNTABILITY

Three types:

1. How much did we do? 2. How well did we do it? 3. Is anyone better off?


Schematic for connecting grant budget submissions with community results
Schematic for Connecting Grant/Budget Submissions with Community Results

  • Result Area

  • Indicators

  • Story Behind the Baselines

  • City Strategy

    • Funded Programs

  • Agency A

  • Agency B

  • Agency C

    • Local __________

    • Federal __________

    • Businesses _________

    • Civic __________

    • Non-profits _________

  • Program A

  • Performance Measure

  • Story Behind the Baselines

  • Action Plan & Budget

Budget/Grant Proposal


All Children are Reading on Grade Level Community Results

END

  • Doing the

  • right things?

Indicator

Comprehensive Strategy/Partners

Funded Programs

ProgramA

2. Doing those things right?

MEANS

Agency/Program

Performance Measures

SystemPerformance Measures


Turn-the-Curve Thinking™: Community Results Talk to Action

Result or Program:

How are

we doing?

Data

Baseline

Why?

Story behind the baseline

Partners(with a role to play in turning the curve)

Help?

What Works

Options?

Propose

to do?

Strategy (w/ Budget)


Management budgeting strategic planning
Management, Budgeting & Strategic Planning Community Results

Population

Accountability

Strategic Planning

Population Level Results & Indicators, comprehensive strategy among and all stakeholders

Agency Level

Each department’s role in comprehensive strategy.

Agency’s multi-year priorities.

Budgeting

Use the Performance Report format for budget hearings and budget submissions to present current performance and what will be done next year to improve.

Budget priorities informed by the Strategic Plan

Management

Monthly or quarterly performance assessment and action planning using the framework./steps.

Use framework / steps at all levels of implementation in the agency.


Management budgeting strategic planning1
Management, Budgeting & Strategic Planning Community Results

Program

Accountability

Strategic Planning

Population Level Results & Indicators, comprehensive strategy among and all stakeholders

Agency Level

Each department’s role in comprehensive strategy.

Agency’s multi-year priorities.

Budgeting

Use the Performance Report format for budget hearings and budget submissions to present current performance and what will be done next year to improve.

Budget priorities informed by the Strategic Plan

Management

Monthly or quarterly performance assessment and action planning using the framework./steps.

Use framework / steps at all levels of implementation in the agency.

Program

Accountability

Program

Accountability


Agency/Division/Program Community ResultsAGENDA

1. New data

2. New story behind the curve

3. New partners

4. New information on what works.

5. Changes to action plan/ budget

6. Adjourn


Acknowledgement Community Results

Portions of these materials draw upon the work of:

Mark Friedman, Founder of the Fiscal Policy Studies Institute and author of: Trying Hard Is Not Good Enough (Trafford, 2005) www.resultsaccountability.com; www.raguide.org

2. Peter Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (Doubleday 1990); Fifth Discipline Fieldbook (Doubleday)

3. Doug Krug and Ed Oakley, Leadership Made Simple (Enlightened Leadership Publications, ) and Enlightened Leadership: Getting to the Heart of Change (Simon and Schuster Canada, 1994)

4. Roger Fisher and William Ury, Getting to Yes (Penguin, 1981, 1991; Random House Business Books, 2003)


Additional readings on accountability and leadership
Additional Readings on Community ResultsAccountability and Leadership

  • Rethinking Democratic Accountability, Robert D. Behn (Brookings, 2001)

  • Leadership on the Line: Staying Alive through the Dangers of Leading, Ronald A. Heifetz and Marty Linsky (Harvard Business School Press, 2002)

  • Common Purpose: Strengthening Families and Neighborhoods to Rebuild America, Lisbeth B. Schorr (Doubleday, 1997)


Today s speakers1
Today’s Speakers Community Results

Chris KingsleySenior Associate for Data initiatives

@emersonkingsleyAdam LueckingChief Executive Officer

Results Leadership Group

Erica BromleyDirector of Youth Services

Town of Manchester, Conn.

Join the conversation: #GetResults


Results based accountability in the municipal sector

Results-Based Community ResultsAccountability in the Municipal Sector

How it works in Manchester, CT……


Why rba
Why RBA? Community Results

  • Increased accountability

  • Allows us to look at data on multiple levels

  • Better results…gives us the ability to track progress and outcomes

  • The focus is on EFFECTIVENESS


Why rba1
Why RBA? Community Results

  • Focuses on whole populations AND on program performance

  • Targets spending to programs that work

  • Helps us to jointly turn the curve in under-performing systems and manage how we are doing


Why not something else

Many other models are not fluid Community Results

Goals and objectives are often not measured by their impact

Many are not linked to shared accountability

Some models just show how something is “supposed” to work, not if it really does work!

Why not something else?


How can it work in a city or town
How can it work in a city or town? Community Results

  • Get buy-in first:

    • You need to have a champion, a partner; someone people will listen to

    • Explain the most important concepts

    • Don’t overwhelm your stakeholders with too much technical RBA talk


What is important to remember

Take it one step at a time Community Results

Start where the group is: you don’t need to start from page one

What is important to remember?


Rba initiatives in manchester

Currently, there are 4 active RBA-based plans in this small city:

Youth Service Bureau Plan

Early Childhood Community Plan

Manchester Agencies, Police and Schools Collaborative (MAPS)

Coalition to Connect Youth

RBA Initiatives in Manchester


How do we work together

All the plans have their own Results Statements; each is connected in some way and works towards collective impact for our children and youth

Manchester YSB: “All Manchester children and youth will become resilient, empowered, productive, and engaged citizens”

Manchester Early Childhood Community Plan: “All Manchester children birth through eight develop fully and are successful in school”

Coalition to Connect Youth: “All Manchester youth ages 16-24 will thrive through positive connections, successfully transition to adulthood, and become productive members of their community”

How do we work together?


Piecing all the work together

Manchester is one of 169 towns in CT, each with their own local government

Communities are beginning to understand and accept the critical role of RBA

State’s Legislature has adopted RBA; Legislative Children’s Committee has created a Children’s Report Card

All of us play a role in impacting the lives of CT’s children: agencies & programs

Piecing all the work together…..


Connecticut General Assembly Select Committee On Children local government

Results Statement:

All Connecticut children grow up in stable environments, safe, healthy and ready to succeed

CT KIDS Report Card



Achieving Impact Together local government

Results Based Accountability

“Safe”

“Stable”

“Healthy”

“Future Success”

CT KIDS REPORT CARD

COMMUNITY and MUNICIPAL INITIATIVES

STATE AGENCY INITIATIVES


Manchester “MAPS Collaborative” is taking a much less formal approach:

Data was used to identify negative trend the rate of school-based arrests; discovering this data led to action

Now, after implementation of this initiative, data is being used to track which students are “better off”

Are the “all created equal?” NOPE!


What happened

December 2010: Manchester High School listed among worst five schools in CT, arrests / student population

Formal agreement was created with key stakeholders

Existing data was analyzed

Multiple agencies came to the table for a collaborative effort, joint-implementation.

What happened?


Manchester is turning the curve
Manchester is TURNING THE CURVE five schools in CT, arrests / student population

MAPS Collaborative convened February 2011


Manchester is turning the curve1
Manchester is TURNING THE CURVE five schools in CT, arrests / student population

Full implementation began September 2011


Manchester is turning the curve2
Manchester is TURNING THE CURVE five schools in CT, arrests / student population

Presently creating new “better off” measures to evaluate specific interventions; measures that impact The CT Children’s Report Card as well as our local plans.



Concerns

Working together, yet separately… “silo” effect

Same stakeholders at multiple tables

How do we make sure we are working towards collective impact?

Concerns


Don t be scared

Don’t let fear of RBA and the unknown keep you from turning talk into action!

Don’t be scared!


What about the data

It’s okay if you don’t have all the data turning talk into action!

Look at what you have and keep track of what you want

What about the data?


What about the data1

Use “enlightened ignorance” to get the data we need turning talk into action!

We don’t know what we don’t know

Keep asking until we get answers that make sense

What about the data?


What about the data2

Focus on data that will tell us how kids are doing and whether anyone is better off

Data for the sake of data is interesting but... stay on track and get what we can use

What about the data?


What we are l earning

RBA is simple but not easy whether anyone is better off

State and local agencies can play a role in helping us understand:

How our kids are doing

What works to get desired results

What we can do better

What we are learning…


Time to get moving
TIME TO GET MOVING! whether anyone is better off


Great ideas

Nothing will ever be whether anyone is better off

attempted if all

possible objections

must first be overcome

Samuel Johnson

1709 – 1784, British Author

Great Ideas


Q&A whether anyone is better off

Chris KingsleySenior Associate for Data initiatives

@emersonkingsleyAdam LueckingChief Executive Officer

Results Leadership Group

Erica BromleyDirector of Youth Services

Town of Manchester, Conn.

Join the conversation: #GetResults


Connect with the yef institute
Connect with the YEF Institute whether anyone is better off


Thank you for attending today s webinar

Thank You For Attending Today’s Webinar whether anyone is better off


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