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5. Question No. 1 A company enables custom context variables on a chat widget. Users report that the context variables are not being populated on new chats. You need to troubleshoot the issue by querying the event listeners. Which listener is required to be running? A. setContextProvider B. startProactiveChat C. startChat D. getContextProvider E. initializeNewConversation Answer: D Question No. 2 A company uses Omnichannel for Customer Service. The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session. You need to set up the prerequisites for the Power Virtual Agents. Which three technologies should you set up? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Work stream B. Queues C. Azure Application ID D. Chat widget E. Chatbot Answer: B, C, E Question No. 3 You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a human agent. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. In Power Virtual Agents, enter the Power Virtual Agents Application ID. B. In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node. C. In the Omnichannel Administration app. add a user as a virtual agent.

6. D. In Power Virtual Agents, disable the Teams channel. E. In Power Virtual Agents, select Transfer to agent. Answer: A, B, E Question No. 4 You create a canvas app to show trending results from a Power Virtual Agents chatbot. The results must be viewable on the Dynamics 365 Customer Service workspace home page. You need to add the survey results canvas app to the Customer Service workspace. What should you do? A. Add an iFRAME component to the main home page form and reference the canvas app name B. Share the canvas app C. Add the canvas app to the sitemap D. Create a solution in the environment and add the canvas app to the solution E. Add the canvas app component to the main home page form and reference the canvas app name Answer: A Question No. 5 You are customizing an Omnichannel for Customer Service implementation for a call center. The call center manager wants to create a new quick response for agents to save time typing a greeting message. You need to create a quick response that includes a customer's full name. How should you create the quick response? A. Hi {CusComeI{FuIIname}}, How may I help B. Hi Customer {Full name) , How may I help C. Hi Full Name {Customer} , How may I help D. Hi {Full Name {Customer} } , How may I help Answer: D

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