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Introductions and Course Overview

Lesson 1. Introductions and Course Overview. Lesson 1 Overview. 1.1 Introductions 1.2 Course overview 1.3 Training objectives 1.4 Participant workbook 1.5 Housekeeping. Introductions. Your name Where do you work? Experience with the utility process? Expectations for this course?.

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Introductions and Course Overview

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  1. Lesson 1 Introductions and Course Overview

  2. Lesson 1 Overview 1.1 Introductions 1.2 Course overview 1.3 Training objectives 1.4 Participant workbook 1.5 Housekeeping

  3. Introductions • Your name • Where do you work? • Experience with the utility process? • Expectations for this course?

  4. Course Overview 8:30 AM – 9:00 AM Introductions and Course Overview 9:00 AM – 10:15 AM Utility Conflict Concepts 10:15 AM – 10:30 AM Morning Break 10:30 AM – 11:45 AM Utility Conflict Identification and Management 11:45 AM – 1:00 PM Lunch Break 1:00 PM – 1:20 PM Database Approach to Manage Utility Conflicts 1:20 PM – 2:20 PM Hands-On Utility Conflict Exercise Part I 2:20 PM – 2:35 PM Afternoon break 2:35 PM – 3:35 PM Hands-On Utility Conflict Exercise Part II 3:35 PM – 3:45 PM Wrap-Up

  5. Training Objectives • Review concepts related to the management of utility conflicts within the project development and delivery process • Describe the process to develop and maintain utility conflict matrices • Review reporting options when using a database to manage utility conflicts • Identify utility conflicts on sample design sheets • Develop utility conflict resolution strategies

  6. Participant Workbook • Section A: Course overview • Section B: Instructor materials • Section C: Participant handout • Section D: Utility Conflict Matrix Update Process • Section E: Utility Conflict Matrices • Section F: Sample project files • Section G: Selected database lookup tables • Section H: Course forms

  7. Housekeeping • Make course time as productive as possible • Turn off cell phones • Return from breaks and lunch on time • Stay on task during activities • Ask questions • Use sign-in sheet • Use course feedback form • Miscellaneous

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