AE Order Entry Training Service Order Training Hunt Rollover Training Customer Service Record Training. May 2008 All Divisions. The following forms should be included: Business Services Agreement Service Agreement_AE_Training.doc Business Service Order Ugly Form_AE Training.xls
Please notice the needed info for Field Services on the site survey. This will assist the Ops teams and also the BSC from taking calls on questions concerning location.
Other imporant info on vendor, current customer, USHA account (get from SalesForce) will be vital to a great install for the customer.
Additional REQUIRED info on Site Survey’s: survey. This will assist the Ops teams and also the BSC from taking calls on questions concerning location.
As much information as possible from the AE on the required site work. Installing or activating existing outlets? How many? Any wallfish? Static IP needed? Network or phone vendors?
Hunt Group Types and Definitions
Here are the 2 most common Hunt Groups used:
Directory Number Hunt (with or with-out VM if customer has their on VM system)
DNH-SEQ - (Call Flow will hunt in the order of how the numbers have been programmed (listed in service order notes)
DNH-CIR - Call Flow will hunt to find the first available line. (No particular order)
If the voice mail option has been requested the voice mail will always be on the main dialed line.
3 Line Hunt: (3LINE) with SDNA option. Must use this type of Hunt if the customer has a number in the hunt with intelli-ring # on it.
Happy Selling. Go forth and prosper.