Voice of your customer
Download
1 / 8

Voice of Your Customer - PowerPoint PPT Presentation


  • 114 Views
  • Uploaded on

Voice of Your Customer. Lunch & Learn Identifying Process Improvements for Better Customer Satisfaction. Meeting Objective. Listen to the Voice of Our Customer and identify the top 3 process improvements our EDO can make to deliver improved customer satisfaction. Agenda.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Voice of Your Customer' - papina


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Voice of your customer

Voice of Your Customer

Lunch & Learn

Identifying Process Improvements for Better Customer Satisfaction


Meeting objective
Meeting Objective

Listen to the Voice of Our Customer and identify the top 3 process improvements our EDO can make to deliver improved customer satisfaction.


Agenda
Agenda

  • Review the counsel from our customers.

  • Identify the two highest leverage opportunities for work process improvement.

  • Brainstorm practical ways to do the work better.

  • Agree on action steps to better meet customer expectations.






Thank you
Thank You

  • The difference between winning more often than losing is delivering what the customer needs.

  • The best way to know what the customer needs is to listen to the voice of the customer.

  • But, listening is not enough. You need to change the way you do things in order to meet the customer’s need.


ad