Voice of your customer
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Voice of Your Customer. Lunch & Learn Identifying Process Improvements for Better Customer Satisfaction. Meeting Objective. Listen to the Voice of Our Customer and identify the top 3 process improvements our EDO can make to deliver improved customer satisfaction. Agenda.

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Voice of Your Customer

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Voice of Your Customer

Lunch & Learn

Identifying Process Improvements for Better Customer Satisfaction


Meeting Objective

Listen to the Voice of Our Customer and identify the top 3 process improvements our EDO can make to deliver improved customer satisfaction.


Agenda

  • Review the counsel from our customers.

  • Identify the two highest leverage opportunities for work process improvement.

  • Brainstorm practical ways to do the work better.

  • Agree on action steps to better meet customer expectations.


What Is Our Customer Telling Us?


Which Messages Should We Work On?


Opportunities For Improvement


Commitment to Action


Thank You

  • The difference between winning more often than losing is delivering what the customer needs.

  • The best way to know what the customer needs is to listen to the voice of the customer.

  • But, listening is not enough. You need to change the way you do things in order to meet the customer’s need.


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