1 / 21

WELCOME!

WELCOME!. HelpDesk Bootcamp 2007. Jamie Johnson. Anti-Spyware and Anti-Virus. Symantec Anti-Virus. For faculty, staff, and students, JMU recommends using Symantec Anti-Virus (SAV) Free Download (requires authentication): http://www.jmu.edu/computing/download/ Things to remember:

pancho
Download Presentation

WELCOME!

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. WELCOME! HelpDesk Bootcamp 2007 Jamie Johnson

  2. Anti-Spyware and Anti-Virus

  3. Symantec Anti-Virus • For faculty, staff, and students, JMU recommends using Symantec Anti-Virus (SAV) • Free Download (requires authentication): http://www.jmu.edu/computing/download/ • Things to remember: • Run LiveUpdate • Run in Safe Mode!!!!!

  4. Spybot & Ad-Aware • Anti-Spyware programs • Also detect Trojans, Worms, and some viruses • Check for updates • Run in Safe Mode! • Use Ad-Aware 2007!

  5. Anti-Virus Pages • Spyware Manual Removal http://www.jmu.edu/computing/helpdesk/selfhelp/registration.shtml#spyware • R.U.N.S.A.F.E. http://www.jmu.edu/computing/runsafe/index.shtml#spyware • StartSafe http://www.jmu.edu/computing/security/startsafe/ • And finally . . .

  6. Worm Removal • http://www.jmu.edu/computing/security/info/dcombug.shtml • Now let’s review some really, really long excerpts about those who deploy worms and how to deal with it: The worms The criminal The consequence

  7. Network Troubleshooting • Windows 2000/XP • http://www.jmu.edu/computing/helpdesk/selfhelp/netconnect.shtml • Windows Vista • http://www.jmu.edu/computing/helpdesk/selfhelp/netconnectvista.shtml • What does network start with?

  8. Browsers

  9. Partial or Full Support at JMU Internet Explorer Firefox Safari NETSCAPE IS NOT SUPPORTED!

  10. Safari NO! Not that type of Safari! Play

  11. Safari • Standard browser in Macintosh OS X • Safari 1.2 on Mac OS 10.3.4 & Greater (Panther, Tiger). If running less than Mac OS 10.3, OS upgrade is encouraged. Refer to http://isapps.jmu.edu/browser/mac.asp for Macs and http://www.eva.state.va.us/Browsers/Browsers-ver2.htm for eVA browser information.

  12. Firefox Uh, the other Firefox… Make THEIR day! Make my day!

  13. Firefox The best alternative to IE • Browser Name / OS version:Firefox 2.0.0.6 on Windows 2000/XP/Vista • Support Level: not supported on Mac, but limited support on Windows; works with some issues • e-campus/J-Ess compatibility (part of PeopleSoft, which includes IS-HR, IS-Fin, IS-SA): Works, but has some issues • Works for e-Grading Grade Entry on e-campus: Does not work for e-grading • Works with eVA: No • Version 3.0 is on its way! Gran Paradiso (i.e. Firefox 3.0a1) has been out for months in alpha version.

  14. Internet xplorer It is useless to resist! Gotta have it…. You can’t always choose your browser, but you can . . . Choose Your Attitude!

  15. Internet xplorer • THE RECOMMENDED BROWSER for Windows PC Users at JMU: Version 7.0. • Improved security over IE 6 • Configuration for Windows available at http://isapps.jmu.edu/tutorials/browser/ • IE 5.x NOT SUPPORTED ON MACs! • Browser Name / OS version: Ie 7.0 on Windows • Support Level: Premier JMU support for all (Note: not supported for Macs)

  16. JMU ’s Recommendation The bottom line Internet Explorer 7.0 for Windows machines. Safari 1.2 on Mac OS 10.3.4 and greater (Panther or Tiger). http://isapps.jmu.edu/tutorials/browser/ Take a Look! http://isapps.jmu.edu/browser/mac.asp

  17. Browser du jour for Windows • Since IE is the browser du jour for Windows, we will look more in depth…. • Take a look at these sites: • Configuration: • http://isapps.jmu.edu/tutorials/browser/iebrowserchecklist.asp • http://isapps.jmu.edu/tutorials/browser/ • We have to be careful recommending Firefox: It won’t allow HTML mail in Webmail. Also, look at this JavaScript discrepancy: http://peregrin.jmu.edu/~johns2ja/discrepancy.htm Lookie Here! Try It!

  18. IE Settings • Follow the steps for browser configuration at http://isapps.jmu.edu/tutorials/browser/ • Especially be mindful of clearing the cache (history, offline-content, files, and cookies).

  19. Internet xplorer Update by going to Tools/Windows Update

  20. REMEMBER • If you don’t remember anything else, remember thatB is for Browser! • Self-Help B: http://www.jmu.edu/computing/helpdesk/selfhelp • Just as Self-Help B is there for you, do likewise for the customer. Be There

  21. References • http://isapps.jmu.edu/tutorials/browser/ • http://isapps.jmu.edu/browser/mac.asp

More Related