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Remote Service Improvement: Services for Researchers in East Asia

Remote Service Improvement: Services for Researchers in East Asia. Ellen H. Hammond Yale East Asia Library CEAL Committee on Public Services Chicago March 25, 2009 . (Old) Goal: Resources and services at point of need (the home campus) .

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Remote Service Improvement: Services for Researchers in East Asia

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  1. Remote Service Improvement: Services for Researchers in East Asia Ellen H. Hammond Yale East Asia Library CEAL Committee on Public Services Chicago March 25, 2009

  2. (Old) Goal: Resources and services at point of need (the home campus)

  3. Collections & Services at Point of Need: A Successful Track Record • Local collections • Inter-library loan: regional, national, and international sources • Document delivery: print and digital • Travel grants for U.S. researchers • E-resources

  4. Ubiquity of Foreign Travel: Why? • Internationalization of the U.S. university • Innovation in study abroad • Unmet needs in East Asian studies programs • Unmet needs in East Asian collections • The “digital paradox”

  5. Ubiquity of Foreign Travel: Response of CEAL Librarians • JEAL Articles • Creation of personal networks in East Asian libraries • “Know Before You Go” (CEAL 2004 Committee on Public Services)

  6. Thinking about Remote Services • “International students” from the perspective of the sending library • Gap in the literature: coverage of only “incoming” international students • Vassar University in the Soviet Union: “Moscow-Poughkeepsie: Report on a Twinning Libraries Experiment” Sinitsyna & Hill, IFLA Journal v.23(3), 1997.

  7. Precedents “Library Twinning” Guidelines published by Unesco (1994) “Sister Libraries” ALA Beyond the sibling relationship…

  8. Remote Services for East Asia-based users: beta testing at Yale • Support in Korea: leveraging University exchanges • Innovations in China: conundrums • A Program for Japan: the MOU (Memorandum of Understanding)

  9. Networking with Korean university libraries Context: Yale official exchanges with Seoul National University (SNU) and Yonsei University. • Korean university libraries prepared for international guests (e.g. SNU Office of International Affairs) • East Asia Library Visiting Librarians program mirrors university-level exchange (SNU Librarians 2006, 2009-10; Yonsei Librarian 2007-08)

  10. An infrastructure for library resources in Beijing Context: Peking University-Yale University Joint Undergraduate Program (2006) • Not your traditional study abroad • Faculty teaching across the spectrum of the disciplines (not just China-related content) • PKU undergraduates selected to participate • PKU and Yale students share dorm space

  11. An infrastructure for library resources in Beijing (2) Issues: • VPN: access to library digital resources problematic • Yale proprietary resources: lack of access for all • Print books for class use: the problem of recalls • Expertise in non-East Asian studies fields

  12. An infrastructure for library resources in Beijing (3) Solutions(?): • Personal Librarians in Beijing • Yale University Library group to study remote access problems • E-reserves • Circulation trouble-shooting • Continued liaison with PKU Library

  13. Formal exchanges with Japanese university libraries Context: Yale University exchanges with the University of Tokyo and Waseda University. • Summer School at University of Tokyo (2007) • Pilot Program for Reciprocal Library Privileges (2008) • Official Agreement on Access (2009-2014)

  14. Formal exchanges with Japanese university libraries (2) Terms of the Agreement: • Access: library premises, reference services, copy services • Circulation: borrowing privileges (based on inter-library loan conventions) • Terms: free of charge (except copying: at cost), no minimum or maximum period of use

  15. Formal exchanges with Japanese university libraries (3) Thoughts: • Continuing importance of “library as place” in a Library verson 2.0 world • Making possible physical access to library facilities in East Asia is especially important when public and academic library access is restrictive • Using personal connections to facilitate access to libraries overseas has limitations • Such exchanges could be mediated by consortia in the future to expand access

  16. Implications of international library networks for collection development • Principle of “one copy” in the United States? • Expensive resources: here or there? • Collection digitization & preservation: where? • Licensing electronic resources: definition of “affiliation” • Security and e-resources: limits of exchanges when access determined by network identification • Classes overseas: limits of print collections “over there”

  17. Implications of international library networks for public services • Moving beyond informal networking to official library exchange • Representing the needs of remote users within the library system (circulation, electronic reserves, electronic licensing, technical staff) • Orientation and instruction (in the classroom and on the web page)

  18. Conclusions Solutions will depend on librarians continuously placing their users in a global context. “Remote services” are the new norm. The need for such services must become an assumption when planning for Library version 2.0.

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