Marketing 333. Chapter 14 Supply Chain Management. A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value. Supply Chain.
Supply Chain Management
A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
The ability of two or more companies to develop social connections that serve to guide their interactions when working together.
When each firm in a supply chain has clarity in terms of knowing which firm is the leader, which firms are the followers, and which responsibilities are assigned to each firm.
The performance assessment of the supply chain as a whole that also holds each individual firm or business unit accountable for meeting its own goals
An accounting method used in measurement integration to assess the costs associated with each supply chain activity
The creation and maintenance of information technology systems that connect managers across and through the firms in the supply chain
Technology and planning integration
Links internally performed work into a seamless process that stretches across departmental and/or functional boundaries, with the goal of satisfying customer requirements
Internal Operations Integration
A competency that enables firms to offer long-lasting, distinctive, value-added offerings to those customers who represent the greatest value to the firm or
The supply-chain process whereby customers are placed into groups A, B, and C according to their overall long-term value to the firm and to the extent to which the firm can serve their desires
The prioritization of a firm’s marketing focus on different customer groups according to each group’s long-term value to the company or supply chain; designed to identify and build relationships with good customers.
A multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced; designed to ensure that customer relationships remain strong.
The alignment of supply and demand throughout the supply chain to anticipate customer requirements at each level and create demand-related plans of action prior to actual customer purchasing behavior.
A supply chain management process that involves generating, filling, delivering, and providing on-the-spot service for customer orders.
A process that ensures that firms in the supply chain have the resources they need
A supply chain management process that supports manufacturing flow by identifying and maintaining relationships with highly valued suppliers
The group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
A process that enables firms to manage volumes of returned product efficiently, while minimizing costs and maximizing the value of the returned assets to the firms in the supply chain.
The strategy that focuses primarily on the removal of waste from the supply chain to achieve the lowest total cost to the members of the supply chain system
The supply chain strategy
that focuses primarily on
the ability of the firm to fulfill
customer demand, even if this
means somewhat higher costs
Sourcing & Procurement
Logistics Information System
Warehouse & Materials Handling
Advanced computer technology
Outsourcing of logistics functions
Globalization of supply chain management
Outsourcing of logistics functions