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Lecture Nine Chapter Eight

Lecture Nine Chapter Eight. Non-Verbal Communication. NON VERBAL COMMUNICATION. Definition: Human action and behavior and the corresponding meaning that is attached to behavior. In short everything but the words. Repeating (Verbal signal followed by physical signal)

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Lecture Nine Chapter Eight

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  1. Lecture NineChapter Eight Non-Verbal Communication

  2. NON VERBAL COMMUNICATION • Definition: Human action and behavior and the corresponding meaning that is attached to behavior. In short everything but the words.

  3. Repeating (Verbal signal followed by physical signal) Contradicting (Subtle clues about message) Complimenting (Congruence of action and words Accenting (Strong action supporting words) Substituting (Use action or symbols in lieu of words. OK) Regulating (Speaking louder, holding up a hand) Linkage of Verbal and Non Verbal Communication

  4. Lack of Universal Messages Assists in Drawing Accurate Conclusions Increases Sensitivity Non-Verbal Message is Stronger Non-Verbal is a Clarifier More Frequent 7 % Words 55% Body(Facial, Posture 38% Voice (Mehrabian (1968) WHY PAY ATTENTION TO NON-VERBAL

  5. TIME AND COMMUNICATION • BUSINESS TIME (Constructed to support the industrial revolution. Not a natural activity) • PERSONAL TIME • PERCEPTION OF TIME • Time is Money • Time is Power (Access) • Time is Status (Who sees who and when)

  6. PROXEMICS (Personal Space) • DISTANCE • Intimate Distance 18” • Personal Distance 1 - 4 ‘ • Social Distance 4 - 8’ • Public Distance 12’ • STATUS • Higher Physical Locations • Privacy • Propinquity (Close to Power)

  7. SPACE AND COMMUNICATION (2) • TERRITORY • ARRANGEMENT • ROLE OF BUILDINGS • OFFICE LOCATION • Window • Inner • Bull Pen

  8. SPACE AND COMMUNICATION (3) • ROOM AND FURNITURE DESIGN • ROOM COLOR (Red, Orange and Yellow aggressive) (Blue and Green cool and serene) • ARRANGEMENT OF FURNITURE • Power • Friendly • Neutral

  9. KINESICS ( Body Language1) • NOT A PRECISE SCIENCE • DIFFERS BETWEEN CULTURES • MORE ACCURATE IF OBSERVED OVER A LONG PERIOD OF TIME • GESTURES • CULTURAL CONTEXT (Symbols and action vary)

  10. KINESICS (Body Language 2) • FACIAL EXPRESSION • EYE MOVEMENT (Pupil Dilating, eye contact) • VOICE • TOUCH (Pats on the Back, Handshakes, Hugs and the issues of sexual harassment.)

  11. HAPTICS • TOUCHING • Professional • Social • Friendship • Intimacy • Sexual • SEXUAL HARASSMENT • Reasonable Woman Standard

  12. DRESS • In Fashion not Making Fashion • Avoid “Sexy” • Look the part you want • Avoid • Pastels, Bright Colors, Green, Purple, or Orange

  13. PARALANGUAGE • Pitch, Tone, Response Time (onset), Duration of message • Nervous (High Pitch) • Slow Response (Lying or Thoughtful)

  14. MEN AND WOMEN IN BUSINESS • Men Take Up More Space • Handshakes (Firm not bone crunching) • Women Smile More And Are Expected to Smile • Women Maintain Eye Contact Longer

  15. NONVERBAL LEAKAGE OF DECEPTION (LYING) • BASE LINE BEHAVIOR BEFORE JUDGING • KINESICS • Hand to Face • Cover Mouth • Touch Nose • Lip Biting • Palms Up • Foot Tapping • DRESS • Close and Open Coat • Play with Collar • Picking at lint on clothing • PROXEMICS • Moving Away • PARALANGUAGE • Slow response • Long Answers • Vocal Pitch

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