1 / 6

IT Technical Support

IT Technical Support. Outsourcing South Nottingham College. Aims. Explain what is outsourcing Look into the implications of outsourcing. Introduction.

palani
Download Presentation

IT Technical Support

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. IT Technical Support Outsourcing South Nottingham College

  2. Aims • Explain what is outsourcing • Look into the implications of outsourcing

  3. Introduction • It is possible for the user support function to be outsourced. Instead of having an in-house team look after all the IT equipment and maintenance needs, an organisation might decide to place this service with another organisation, one which specialises in the field of support. • Outsourcing – arranging for an external service provider to carry out, on an ongoing basis, an activity that would normally be performed in-house.

  4. Advantages • Minimising cost on IT infrastructure • IT consultants are fully trained on the latest technologies • Service providers can offer more up-to-date advanced technologies • No need to retain technically qualified in-house personnel • Continuous IT support coverage without having to rely on only one or two key people.

  5. Disadvantages • Hidden costs are difficult to calculate or prepare for • Some degree of control is lost • Sometimes, communication skills are not satisfactory in the for every team-player of the service provider • Possible loss of flexibility in reacting to changing business conditions • Risk of fraud and confidentiality issues • Risk of internal redundancies – which would result in poor morale

  6. Conclusion • Explained what is outsourcing • Looked into the implications of outsourcing

More Related