IT Technical Support. Outsourcing South Nottingham College. Aims. Explain what is outsourcing Look into the implications of outsourcing. Introduction.
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It is possible for the user support function to be outsourced. Instead of having an in-house team look after all the IT equipment and maintenance needs, an organisation might decide to place this service with another organisation, one which specialises in the field of support.
Outsourcing – arranging for an external service provider to carry out, on an ongoing basis, an activity that would normally be performed in-house.