It technical support
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IT Technical Support. Outsourcing South Nottingham College. Aims. Explain what is outsourcing Look into the implications of outsourcing. Introduction.

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IT Technical Support

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It technical support

IT Technical Support

Outsourcing

South Nottingham College


It technical support

Aims

  • Explain what is outsourcing

  • Look into the implications of outsourcing


Introduction

Introduction

  • It is possible for the user support function to be outsourced. Instead of having an in-house team look after all the IT equipment and maintenance needs, an organisation might decide to place this service with another organisation, one which specialises in the field of support.

  • Outsourcing – arranging for an external service provider to carry out, on an ongoing basis, an activity that would normally be performed in-house.


Advantages

Advantages

  • Minimising cost on IT infrastructure

  • IT consultants are fully trained on the latest technologies

  • Service providers can offer more up-to-date advanced technologies

  • No need to retain technically qualified in-house personnel

  • Continuous IT support coverage without having to rely on only one or two key people.


Disadvantages

Disadvantages

  • Hidden costs are difficult to calculate or prepare for

  • Some degree of control is lost

  • Sometimes, communication skills are not satisfactory in the for every team-player of the service provider

  • Possible loss of flexibility in reacting to changing business conditions

  • Risk of fraud and confidentiality issues

  • Risk of internal redundancies – which would result in poor morale


Conclusion

Conclusion

  • Explained what is outsourcing

  • Looked into the implications of outsourcing


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