IT Technical Support. Outsourcing South Nottingham College. Aims. Explain what is outsourcing Look into the implications of outsourcing. Introduction.
IT Technical Support
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It is possible for the user support function to be outsourced. Instead of having an in-house team look after all the IT equipment and maintenance needs, an organisation might decide to place this service with another organisation, one which specialises in the field of support.
Outsourcing – arranging for an external service provider to carry out, on an ongoing basis, an activity that would normally be performed in-house.
Minimising cost on IT infrastructure
IT consultants are fully trained on the latest technologies
Service providers can offer more up-to-date advanced technologies
No need to retain technically qualified in-house personnel
Continuous IT support coverage without having to rely on only one or two key people.
Hidden costs are difficult to calculate or prepare for
Some degree of control is lost
Sometimes, communication skills are not satisfactory in the for every team-player of the service provider
Possible loss of flexibility in reacting to changing business conditions
Risk of fraud and confidentiality issues
Risk of internal redundancies – which would result in poor morale