Implementation of Biometrics in Hotel Environments

1. Implementation of Biometrics in Hotel Environments Green Bit S.p.A.

2. Contents • Target Audiences • Application Areas • Problems & Challenges • About Biometrics • Benefits • Market Drivers • Application Examples • BioLink IDenium • BioTime • BioID • Biometric Scanners Green Bit S.p.A.

3. What’s a Hotel? From the security point of view, a hotel is: • A densely populated area • A low supervised environment • A potential temporary hideout or resting place for terrorists and unscrupulous people • A place susceptible to security breaches Consequently… Green Bit S.p.A.

4. Target Audiences Reliable human identification is required to protect: Employees Leisure Customers/Visitors Hotel Assets Green Bit S.p.A.

5. Identification of Employees • Time and Attendance • Background Checks • Customer Credit/Refund Managers • Waiters • Reservation/Front Desk Clerks Green Bit S.p.A.

6. VIP Registration Returning Customers Hotel Room Entry Payment Restaurants/Canteens Child Care/Daycare Management Slot Machines/Kiosks Poolside Sports/Outdoor Activities Identification of Customers Hotel Check-In Green Bit S.p.A.

7. Applications Areas RELIABLE HUMAN IDENTIFICATION SECURE HOTEL Access control for hotel staff and leisure customers Secured payment procedures Time and attendance for hotel clerks Protection of customers’ sensitive data Green Bit S.p.A.

8. Customer’s Unrequested Refund Frequent-Flier Points Fraud from Employees A hotel clerk assigns his own frequest-flier number to the guest and is credited for the guest stay. The credit often goes to an employee’s own credit card Reason: Customers’ personal information is frequently exposed to many employees! Green Bit S.p.A.

9. Access Control Hazards Creation of duplicate cards or metallic keys Neglected or forged signature verification Green Bit S.p.A.

10. Challenges • Increased public security awareness in the aftermath of 09/11 • Cardless and cashless payment • Secure hotel check-in • Keyless entry for hotel rooms • Employee pilferage prevention Green Bit S.p.A.

11. What’s Biometrics? Biometrics measures uniqueness of humans by: • Being tightly bound to a human, biometric credentials are much more reliable than passwords, PIN-codes, card keys, IDs or signatures. • Biometric features cannot be altered, stolen, lost or counterfeited. hand prints fingerprints iris faces Green Bit S.p.A.

12. Biometrics Preferables Reliable Hotels prefer: Mature Cost-Effective Easy to Integrate Non-Invasive fingerprints hand prints Widely Used Green Bit S.p.A.

13. Fingerprint Extraction/Processing/Storing Digitization of minutiae into a mathematic model being a series of numbers – digital template Extraction of unique features (minutiae) from fingerprint arches, loops, markings, and ridges Store of the digital fingerprint template in a secure database containing biometric records Green Bit S.p.A.

14. Privacy Concerns • No actual fingerprint images are stored! • Ditigal templates cannot be used to re-create identifiable images Green Bit S.p.A.

15. Benefits for Customers Peace of mind Elimination of PINs, cash, checks and plastic credit cards Speed and accuracy Protection from credit card fraud Convenience and ease of use No more fraud from employees Personalized and improved service Elimination of missing keys or going down reception for replacements Green Bit S.p.A.

16. Benefits for Hotel Administration • Reduced fraud and identity theft • Enhanced staff control • Labor cost saving • Elimination of “buddy punching” • Streamlined payroll processes • Secured confidential information • Accountability/non-repudiation • Customer loyalty and guest satisfaction • No replacement costs • No shared passwords/PINs/badges • Reduced paperwork • Elimination of duplicate key issuance • Guest and employee comfort and safety Green Bit S.p.A.

17. Wide acceptance after 09/11 Proven deployments Better price, performance metrics Shift from technology to integration Improved accuracy and reliability Government programs, legislation Market Drivers Green Bit S.p.A.

18. Biometric T&A Tracking No employee can punch in for another Eliminated time fraud No unauthorized early in-punches and late out-punches Reduced payroll costs Green Bit S.p.A.

19. Biometrics inRestaurants Cashless paying for the meal Finding out customers’ preferences Sending coupons for most ordered items BIOMETRIC IDENTIFICATION Better and faster service Green Bit S.p.A.

20. Customer Loyalty Thru Biometrics Biometric check-in for the flight Biometric check-in in a hotel guests can benefit from late housekeeping or expanded turndown service communicated to the hotel for a nonstop flow from airport to guestroom Green Bit S.p.A.

21. Berkeley Quick Service Restaurant • Pilot biometric e-payment system based on fingerprints • Purpose: better tracking customer loyalty and payment • The new loyalty program entices customers to register their fingerprint images. • As a reward customers are given points for food purchases. • The restaurant administration says, “ This is more than just a payment system, it is a complete loyalty program.” Green Bit S.p.A.

22. Hotel Palafitte • Fingerprinting guests at the Hotel Palafitte, Switzerland • Digital fingerprint templates are saved to the hotel's database. • Templates are downloaded to a biometric reader at the guest's door. • When the guest touches the reader, the new biometric template is compared with the recorded ones, and an ID number is generated. • The ID number is relayed to the door controller to release the lock. • It is expected to use the system in hotel chains to avoid checking in at the hotel, and go directly to your room. Green Bit S.p.A.

23. Venetian Macao Resort Hotel Identification is performed by comparing the facial structure of the employee against his/her template on file. Face recognition system installed at the employee entrance to authenticate workers entering through individual turnstiles. Entry to the back office is impossible without passing through the main entrance. The system eliminates the need for timecards. In addition, at 50 particularly sensitive access points throughout the resort, the Venetian Macao has installed fingerprint readers to authenticate employee identities. Green Bit S.p.A.

24. La Jolla Beach & Tennis Club Previously, employees were losing timecards and the 98-room resort was losing money from “buddy punching”. The La Jolla Beach & Tennis Club in California uses hand geometry units instead of employee timecards. Initially, many employees objected to the handprint scans, but once the technical aspects of the system were explained, there were very few that were skeptical after that. Green Bit S.p.A.

25. Nine Zero Hotel • The Nine Zero Hotel in Boston offers two suites (plus an employee entrance) equipped with iris identification technology. • Guests access their suites by letting an infrared beam scan their eyes. • The template is saved for future visits. • The hotel administration says,"The system is incredibly smooth, accurate, and reliable.” • The iris scan suites have proven so popular that Nine Zero is planning to install four more units in 2009. Green Bit S.p.A.

26. Andy’s Pizza BioLink’s Deployment Reliableconfirmation of financialtransactions 15-18,000 scans/day; total 4 Mio scans/year Biometric identification of personnel Delivery ofBioLink’s biometric SDK and biometric scanners Necessity to automate all cash transactions on a single payment terminal available to all restaurant staff Green Bit S.p.A.

27. BioLink IDenium Purpose IDenium is a corporate information security system: • Safeguarding sensitive information against unauthorized access • Replacing a cumbersome & vulnerable password-related system with convenient & reliable biometric identification tools Green Bit S.p.A.

28. BioLink IDenium Functions • User Access Control • A fingerprint is a single credential to access network resources, applications, e-mail & Internet • Securing Standby and screensaver modes • Supporting Windows & Novell user accounts • Centralized User Management • One-time registration of users & their credentials • Interaction with the domain controller • Granting network access to users from any network PC Logging Access Events Green Bit S.p.A.

29. BioLink IDenium Editions • Active Directory Edition • Enterprise Edition for heterogeneous networks • Personal Edition for a stand-alone computer • IDenium for CITRIX for CITRIX and other remote access platforms Green Bit S.p.A.

30. BioLink IDenium Architecture Windows Domain Controller Workstations Applications & Web-applications User Identification in Applications Identification ofWindows Users User Account of a Specific Application Windows User Account CITRIX User Account Novell User Account Identification of CITRIX Users Identification of Novell Users Workstations Workstations and/or Clients Novell Server Green Bit S.p.A. CITRIX Server

31. BioLink IDeniumfor Active Directory Workstation Identification Server 1 2 3 4 1 3 4 2 Synchronization Digital Fingerprint Template Data Required for User Authentication Data Required for User Authentication Microsoft Windows AD Database Windows Domain Controller Green Bit S.p.A.

32. Integration with Active Directory • BioLink IDeniumis fully integrated with Active Directory(AD): • Centralized storage, protection & transmission of user identification data via AD tools • Centralized management of user rights & privileges • The BioLink tabs of a standard Microsoft Management Console in Active Directory Users and Computers (ADUC) TheBioLink - Enroll Tab Green Bit S.p.A.

33. BioLink IDenium Components Client Software Administrator Tools • BioLink Admin Pack – centralized registration of new users • BioLink Synchronization Agent – synchronizes AD data & biometric data stored on a biometric server • BioLink Password Changer – generating new random passwords • IDenium Windows Logon – identifying users logging on to the OS • BioLink Password Vault – replacing passwords with biometrics in applications and Internet web-sites Green Bit S.p.A.

34. BioLink IDenium Benefits Enhanced information security Scalability Cost-effectiveness Fault-tolerance Ease of use Green Bit S.p.A.

35. Identification Servers • BioLink Authenteon • Software-and-hardware server • Hot swappable • Unlimited number of users • BioLink Authenteon Software Appliance (ASA) • Software server for Microsoft Windows • Number of users – up to 1 000 • Free test version can be downloaded from www.biolinksolutions.com Green Bit S.p.A.

36. BioTime - Overview Multi-modal time and attendance management solution (fingerprints, proximity cards and PIN codes) Support for multi-biometrics: fingerprint, 3-D face geometry, vein identification Registration of check-in and check-out events of employees BIOTIME Monitoring of employees’ activities Integration with access control functionality Report generation Green Bit S.p.A.

37. BioTime Modules Administrator module (adding new users, creating and viewing schedules, policies and reports) Checkpoints (recording arrival and departure events, including remote offices) Access control administrator (creating and implementing access control policies and generating reports) Safeguard (monitoring entrance into buildings with restricted access) Green Bit S.p.A.

38. BioTime Functions • Recording employees’ check-in and check-out events • Monitoring work time for an employee, division or company • Generating reports for work time use based on a hierarchical company structure • Notifying the top management, security and HR departments and secretaries on the employee’s presence/absence in office • Controlling access to areas and buildings by fingerprints, proximity cards and PIN-codes • Restricting access rights to sensitive areas Green Bit S.p.A.

39. Check-In/Check-Out Events Registration A registration procedure is performed by producing the appropriate identification parameter to: • Fingerprint scanner • Card reader • Access control terminal Identification results appear on the screen. Green Bit S.p.A.

40. Time Schedules & Accounting Policies BioTime comes with preconfigured time and access schedules, accounting policies and the list of the most popular positions. Time and access schedules are as follows: Fixed Access Shifted Calendar Non-fixed Green Bit S.p.A.

41. BioTime Manager • BioTime Manager – administrator workstation in charge of: • Registering employees and their personal data • Creating schedules and accounting policies • Generating reports • Inserting data on vacation leaves, business trips, sick leaves, etc. Editing an employee in BioTime Manager Green Bit S.p.A.

42. BioFortress Manager BioFortress Manager – administrator workstation: creating a list of areas and facilities requiring access control, defining access rights of employees, building security contours and generating reports Adding a checkpoint in BioFortress Manager Green Bit S.p.A.

43. WatchTower Watch Tower – security guard’s workstation: on-line information on arrival and departure events, including detailed employee data (full name, photo) and information related to several checkpoints Green Bit S.p.A.

44. Enterprise & Standard To tailor BioTime to enterprise needs, it is available in two editions: Standard (for small and medium businesses) and Enterprise (for middle and large businesses). Below is the list of differences between two editions. Green Bit S.p.A.

45. BioTime Benefits Reliable and secure identification of employees by fingerprints, contactless cards and PIN codes when accessing the protected areas, offices and facilities Intuitive enrollment and administration capabilities Fingerprint scanner and controller embedded into Ethernet terminal Compatible with card readers Fault-tolerance (local, network and combined modes) Scalability and centralized management Multiple access control devices available Time management and access control functions are combined Green Bit S.p.A.

46. BioID Purpose Universal and highly flexible biometric visitor registration system Simple, scalable and easy-to-integrate solution to create posts, stations, checkpoints, where human registration/identification is required. BioID fits any application where reliable and strong user identification is required. BioID It canbe a checkpoint at the entrance to a secured area or at a reception desk where hotel guests check in and out. Green Bit S.p.A.

47. BioID Scope • Deployment of visitors’ registration points both inpublic places and private sites • Simplified in/out visitors’ control (can be combined with visual and/or additional control/surveillance tools) Green Bit S.p.A.

48. Enrolling user data: full name (if required), digital photo (any cameras can be used), biometric identifiers, contact information, any other additional information. Registering in/out events based on biometric identification results. The following information can be displayed: user photo, full name, other data enrolled. The registration results are automatically included into reports. Analyzing reports and/or transferring data into other subsystems (for example, notifying the doctor on the patient’s arrival, etc.) BioID Functions Green Bit S.p.A.

49. Deployment of ready-to-use tools Rapid integration Custom development BioID Scenarios Such tools are included into the BioID distribution kit to enroll users, generate reports and display the required information Incorporation of biometric identification functions into other information and management systems Custom development of new biometrically-enhanced applications based on BioID Green Bit S.p.A.

50. BioID Components • BioID Manager enrolls user data, generates reports and manages the system functionality. • BioID CheckPoint registers in/out events, displays information on the registered event on the screen. • BioID Configurator manages the data display and location. • BioLink Server Manager configures the database connection setup options and performs database backup and restoration. Green Bit S.p.A.