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DMC TRAINING GUIDE MAY 2013

NYSE MKT: ETAK. DMC TRAINING GUIDE MAY 2013. Elephant Talk Communications Corp . Main Product Portfolio. Automatic detection. Elephant Talk Communications Corp . Scenario 1- New subscriber or Subscriber changed handset, SIM insert to an OTA supported handset:

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DMC TRAINING GUIDE MAY 2013

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  1. NYSE MKT: ETAK DMC TRAINING GUIDEMAY 2013

  2. Elephant Talk Communications Corp. Main Product Portfolio Automatic detection

  3. Elephant Talk Communications Corp. • Scenario 1- New subscriber or Subscriber changed handset, SIM insert to an OTA supported handset: • Welcome SMS: We are currently setting up the mobile internet settings on your device. Your pincode is: 1234/Estamos haciendo los ajustes necesarios para la configuración de internet en tu dispositivo móvil. Tu código pin es : 1234 • Configuration SMS • Scenario 2- New subscriber or Subscriber changed handset, SIM insert to a non-OTA supported handset: • Welcome SMS: Unfortunately it is not possible to automatically setup mobile internet on you device. /Lo sentimos, no es posible configurar automáticamente internet en tu dispositivo móvil • Scenario 3- New subscriber or Subscriber changed handset, SIM insert to a iPhone: • Welcome SMS: Please click the link below for instructions to automatically set up Data GPRS for your phone. http://xxxxx/lebara.mobileconfig / Por favor, haz click en el link adjunto y sigue las instrucciones para configurar automáticamente los Datos GPRS en tu móvil. http://xxxxx/lebara.mobileconfig • Scenario 4- Phone settings removed manually by subscriber: • No automatic detection will be triggered until subscriber removes the SIM from current handset to a new handset. Contact customer care agent, agent can send automatic configuration via Customer Care GUI. Main Product Portfolio

  4. Elephant Talk Communications Corp. Main Product Portfolio Customer Care

  5. Elephant Talk Communications Corp. DMC GUI: Authentication Main Product Portfolio Same Provider User defined for the Normal Call-Centre GUI canconnect on New Call-Centre GUI

  6. Elephant Talk Communications Corp. DMC GUI: Main Panel Main Product Portfolio • You can select yoursearchinformation type: • MSISDN (Default) • IMSI • IMEI This menu allowsyou to change provideruserpreferences and to log out SearchSyntaxexample: • % -> Searchall MSISDN and show 20 elements (configurable) • 336% -> Partial searchof MSISDN beginningby 336 • %671% -> Partial search of MSISDN containing671 • 33676849940 -> Automaticforwarding to end-user information page on result

  7. Elephant Talk Communications Corp. DMC GUI: End-User Panel Main Product Portfolio • Summary of possible settings to be sent over the air. • Accounthistory • Sim-card/end-user information • Device Information • Launch a scenario • Statusof executed scenario

  8. Elephant Talk Communications Corp. DMC GUI: Sending OTA Settings Main Product Portfolio You can select the settings thatyouwant to send. You canvisualizethe Manual Help file.

  9. Elephant Talk Communications Corp. Main Product Portfolio All settings sent withoutCall-Centre intervention.

  10. Elephant Talk Communications Corp. Main Product Portfolio At the end of the execution, youcanvisualizeManual and Post-Install help files for eachsetting.

  11. Elephant Talk Communications Corp. • Nokia Asha311 scenario Main Product Portfolio

  12. Elephant Talk Communications Corp. • Samsung Galaxy S 3 scenario Main Product Portfolio

  13. Elephant Talk Communications Corp. DMC GUI: Non-OTA Supported Handsets Main Product Portfolio Somedevicescannot support OTA settings.

  14. Elephant Talk Communications Corp. DMC GUI: Unsupported Handsets Main Product Portfolio There are totallyunsupporteddevices(even the Manual Help is not available).

  15. Elephant Talk Communications Corp. DMC GUI: HISTORY Main Product Portfolio You canvisualize the history of each action executed on the End-User based on Business Log.

  16. Elephant Talk Communications Corp. Main Product Portfolio IPHONE

  17. Elephant Talk Communications Corp. Main Product Portfolio OTA settings are different for iPhone. Click on the link for installingthem.

  18. Elephant Talk Communications Corp. Main Product Portfolio LEBARA ADMINISTRATOR

  19. Elephant Talk Communications Corp. Main Product Portfolio Provideyourcredentials for LebaraAdmin User.

  20. Elephant Talk Communications Corp. DMC GUI: BATCHES Main Product Portfolio • Abortlink to abort batch execution Click on New to create a new batch Pause link to stop batchexecution List of available batch processes.

  21. Elephant Talk Communications Corp. Main Product Portfolio Create a new batch and defineitsparameters (source targets, executionwindows, batch instances…)

  22. Elephant Talk Communications Corp. Main Product Portfolio The batch youjustcreatedwillappear in the batch list.

  23. Elephant Talk Communications Corp. DMC GUI: REPORTS Click on ‘Ver los informes’ toseepre-defined reports

  24. Elephant Talk Communications Corp. DMC Trouble Tickets • Support Ticket to be entered in ET CRM with Ticket Type: DMC • Subtype: • DMC GUI: DMC Customer Care GUI, DMC administrator GUI issues, i.e. page doesn’t work, button doesn’t work, etc. • DMC report: DMC statistic page standard report issue. i.eStandard report cannot be open, report data incorrectly, etc. *Create own report is not supported. • DMC Batch: DMC Batch related issue. i.e. Batch could not be launched, issues with batch file, file cannot be uploaded, etc. • DMC SMS: Any SMS related issue. i.e. Welcome SMS or Configuration SMS was not send, configuration SMS cannot be installed, etc.

  25. Elephant Talk Communications Corp. Main Product Portfolio • Thanks!

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