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Group Management. > Instructional Information. Cindy, Jessica, Marie-Ange, Valerie, Michael. INDEX. Introduction Developing Group Stages Communicating in Groups Group Synergy Conflicts References. Introduction.

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Group management

Group Management

> Instructional Information

Cindy, Jessica, Marie-Ange, Valerie, Michael


Index

INDEX

  • Introduction

  • Developing Group Stages

  • Communicating in Groups

  • Group Synergy

  • Conflicts

  • References


Introduction

Introduction

In the business world, different types of groups are formed each with a purpose. There are many efficient ways to go about managing them.


Developing group stages

Developing Group Stages

How To Develop Group Stages

Bruce Tuckman’s four stages of development for a successful group:

  • Forming - group members’ meet, interact and build a relationship.

  • Storming - members establish roles and responsibilities 

  • Norming - members know their assigned tasks and share their information

  • Performing - members achieve their objectives


Communicating in groups

Communicating in Groups

General Tips For Better Communication

  • Choose an environment without distractions

  • Make eye contact

  • Encourage participation

  • Separate facts from opinions

  • Paraphrase to increase understanding

  • Don't interrupt

  • Use timelines for discussions


Communicating in groups1

Communicating in Groups

Writing Effectively to Group members

  • Avoid wordiness

  • Write for your audience

  • Avoid complicated vocabulary, over-generalized statements, and repetitiveness

  • Use the active voice

  • Proofread


Communicating in groups2

Communicating in Groups

Managing a Meeting

  • Ask questions

  • Understand one another's different thinking styles.

  • Interactivity: develop options and joint problem solving skills.

  • Avoid making any assumptions.

  • Be authentic

  • Focus on the meeting's goals and intentions.


Group synergy

Group Synergy

Enhance motivation by establishing…

  • Responsibility

  • Involvement (everyone in the decision-making process)

  • Empowerment (showing appreciation)

  • Positive feedback programs

  • Reward/recognition systems

  • Optimism (increasing morale)


Group synergy1

Group Synergy

Encourage creativity by founding…

  • Trust and openness (increasing communication)

  • Value for creative thinking

  • Appropriate methods of participation


Conflicts

Conflicts

Avoiding

  • Define behavioral expectations (policy, corporate values, etc…)

  • Establish and respect individual boundaries

  • Emphasize the importance of being trustworthy

  • Stop being nice and start being honest


Conflicts1

Conflicts

Solving

  • Meet with the antagonists together

  • Encourage communication and listening

  • Identify the problem/different positions taken

  • Find mutual interests and collaborate

  • Keep in mind the group’s goals/purpose


References

References

Developing Group Stages

"Forming-Storming-Norming-Performing." Wikipedia. 26 Nov. 2007. Wikipedia Encyclopedia. 29 Nov. 2007 http://en.wikipedia.org/wiki/Forming-storming-norming-performing.

"Group Dynamics: Basic Nature of Groups and How They Develop." Free Management Library. 2007. Authenticity Consulting, LLC. 02 Oct. 2007 http://www.managementhelp.org/grp_skll/theory/theory.htm.

Guffey, Mary E., Kathleen Rhodes, and Patricia Rogin. Business Communications- Process & Product. 4th ed. United States: Thomson, Nelson, 2005. 45-47.

Tuckman, Bruce W., and Mary Ann C. Jensen. "Stages of Small-Group Development Revisited." Group and Organization Studies 2 (1977): 419-427. ProQuest. 02 Oct. 2007.


References1

References

Communicating in Groups

Bennet, Donna. "Tips for Conducting Effective Meetings." Aalinet. Mar. 1997. Chase College of Law Library. 10 Oct. 2007 <http://www.aallnet.org/chapter/tips.pdf>.http://leadership-training.suite101.com/article.cfm/leading_business_meetings

 "Communicate Effectively." Healthy Life. 19 July 2002. American Institute for Preventitive Medicine. 17 Oct. 2007 http://www.luc.edu/wellness/selfcare/communicate.htm.http://www.labour.gov.sk.ca/Default.aspx?DN=d37362eb-26dc-41b3-a891-6d1879387705

Fenson, Sarah. "Get Your Point Across Without Being Rude." INC. July 2000. 02 Oct. 2007 http://www.inc.com/articles/2000/07/19634.html.

"Resolving Workplace Conflict and Joint Problem Solving." Advanced Education, Employment, and Labour. 02 Dec. 2007. Government of Saskatchewan. 23 Oct. 2007     http://www.labour.gov.sk.ca/Default.aspx?DN=d37362eb-26dc-41b3-a891-6d1879387705.

Rose, Joni. "Leading Business Meetings." Suite101. July 2007. 16 Oct. 2007 <http://leadership-training.suite101.com/article.cfm/leading_business_meetings>.

Rosenberg Mckay, Dawn. "Effective Writing." About: Career Planning. 5 Oct. 2007 <http://careerplanning.about.com/cs/miscskills/a/writing_skills.htm>.


References2

References

Group Synergy

Butcher, David R. "Cultivate Corporate Creativity: Industrial Market Trends." The Complete Source for the Latest Industrial News Solutions. 14 Feb. 2006. Thomas Publishing Company, LLC. 07 Nov. 2007 http://news.thomasnet.com/IMT/archives/2006/02/cultivating_cre.html.

Dudiy, Sergey. "Top Nine Tips for Better Teamwork and Team Building." Personal Time Management Guide and Goal Setting Guide. 06 Nov. 2007 http://www.time-management-guide.com/teamwork-tips.html.

Heathfield, Susan M. "Optimism: the Power of Optimistic Thinking." Welcome to About.Com. The New York Times Company. 05 Nov. 2007 http://humanresources.about.com/od/managementtips/qt/optimism_s1.htm.

Heathfield, Susan M. "Provide Motivational Employee Recognition." Welcome to About.Com. The New York Times Company. 05 Nov. 2007 http://humanresources.about.com/od/rewardrecognition/a/recognition_bad.htm.

Kotelnikov, Vadim. "CREATIVE LEADERSHIP - Managing Complexity and Encouraging Creativity." Ten3 Business E-Coach - Your 360 Achievement Catalyst. 01 Nov. 2007 http://www.1000ventures.com/business_guide/crosscuttings/leadership_creative.html.

Miller, Ian, ed. "Top Tips for Better Teamwork and Team Building for the Customer Service Manager." Customer Service Management.Com, Resource for Customer Service Professionals. 02 Dec. 2007. CSM Magazine. 03 Nov. 2007 http://www.customerservicemanager.com/top-tips-for-better-teamwork-and-team-building.htm.

"Motivating Your Members." Leadership Resource Office. University of Oregon. 02 Nov. 2007 http://uoleadership.uoregon.edu/tip_sheets/skills/motivating.

Prebble, Dean, and Howard Frederick. "Innovation-Friendly Corporate Culture: HOW TO TRANSFORM YOUR BUSINESS INTO AN INNOVATIVE AND CREATIVE CULTURE." 1000 ADVICES. Ten3 NZ Ltd. 10 Nov. 2007 http://www.1000advices.com/guru/organization_innovative_transform_ten3nz.html.

Reh, John. "Give Positive Feedback." Welcome to About.Com. The New York Times Company. 03 Nov. 2007 http://management.about.com/cs/peoplemanagement/ht/positivefb.htm.


References3

References

Conflicts

"Recommend Workplace Conflict Resolution." Conflict Resolution Blog. 20 June 2007. 20 Oct. 2007 http://www.conflictresolutionblog.com/2007/06/recommend-workplace-conflict-resolution.html.

Revich, Allan. "Work It Out." The Work It Out Blog. 16 Apr. 2006. 20 Oct. 2007 http://www.workitout.ca/weblog/.

Heathfield, Susan M. "Workplace Conflict Resolution: People Management Tips." About.Com: Human Resources. 2007. 21 Oct. 2007 http://humanresources.about.com/od/managementtips/a/conflict_solue_2.htm.

O'Berry, Denise. "How to Get Everyone on Board?" Team Building Discussion. 27 Jan. 2007. 18 Oct. 2007 http://www.teambuildingtips.com/forum/viewtopic.php?t=12.


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