Performance Feedback
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Performance Feedback. Overview. Definition / Objective Types of Feedback Feedback Process Rater Errors Avoiding Rater Errors Requirements Feedback Forms. Definition of Performance Feedback.

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Performance Feedback

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Performance feedback

Performance Feedback


Overview

Overview

  • Definition / Objective

  • Types of Feedback

  • Feedback Process

  • Rater Errors

  • Avoiding Rater Errors

  • Requirements

  • Feedback Forms


Definition of performance feedback

Definition of Performance Feedback

  • Definition: Formal, private, written communication between the ratee and rater about the rater’s expectations and standards and the ratee’s responsibilities and performance. (AFI 36-2406)


Objective of performance feedback

Objective of Performance Feedback

Objective: To direct or establish performance related communication

- Face-to-face feedback

- Learn strengths and weaknesses

- Clarify confusion and set expectations


Objective of performance feedback1

Objective of Performance Feedback

  • Requires supervisor to:

    • Discuss objectives, standards, behavior, and performance with the ratee

    • Provide a written progress report before and after an official evaluation is due


Types of feedback

Types of Feedback

  • Day-to-Day


Types of feedback cont

Types of Feedback cont’

  • Performance Feedback Session

    - Scheduled

    - Documented


Feedback process performance feedback notice pfn

Tue Jan 7 11:55:09 CDT

PERSONAL DATA -PRIVACY ACT OF 1974

To: 20 MISSION SUPPORT SQ/MSMA

MADDUX AFB GA 31622

ATTN: 2LT J. DOE 987-65-4321

OFFICER TRAINING SCHOOL STUDENT WING

SUBJ: RATER INITIAL/FOLLOW-UP PERFORMANCE FEEDBACK NOTIFICATION

1. RECORDS INDICATE YOU ARE THE SUPERVISOR/RATER FOR SSGT LAVINA J.

UNION. IF THIS IS INCORRECT, PLEASE CONTACT YOUR ORDERLY ROOM.

2. IF YOU HAVEN'T ALREADY DONE SO, THIS IS A REMINDER TO DISCUSS DUTY

PERFORMANCE AS SOON AS POSSIBLE WITH THE RATEE AND COMPLETE THE

APPROPRIATE PERFORMANCE FEEDBACK WORKSHEET (PFW) AS PRESCRIBED IN AFI

36-2403. A NOTICE HAS BEEN SENT TO THE RATEE INFORMING HER TO CONTACT

YOU AND REQUEST A SESSION IF THIS FEEDBACK SESSION HAS NOT BEEN

COMPLETED.

3 . PERFORMANCE FEEDBACK IS PRIVATE BETWEEN YOU AND THE RATEE. ITS

PURPOSE IS TO IMPROVE DUTY PERFORMANCE. AFTER THE SESSION IS

FINISHED, GIVE THE ORIGINAL, COMPLETED PFW TO THE RATEE. THE PFW WILL

NOT BE MAINTAINED AS AN OFFICIAL RECORD. THIS DOES NOT, HOWEVER,

PREVENT YOU FROM KEEPING A COPY FOR PERSONAL REFERENCE .

4. ADDITIONAL INFORMATION CONCERNING WHEN FEEDBACK SESSIONS ARE

REQUIRED AND INFORMATION TO HELP YOU PREPARE FOR AND CONDUCT AN

EFFECTIVE PERFORMANCE FEEDBACK SESSION ARE IN AFI 36-2403, CHAP 2

(FORMERLY AFR 39-62, CHAP 3, OR AFP 39-15) AND PAGE 2 OF THIS NOTICE

IF YOU HAVE ANY QUESTIONS OR NEED FURTHER ASSISTANCE, PLEASE CONTACT

THE EVALUATIONS OR CAREER ENHANCEMENT SECTION AT YOUR MPF .

5. THE FOLLOWING INFORMATION IS PROVIDED TO ASSIST YOU:

DATE SUPERVISION BEGAN: 1 JAN (current year)

DATE OF LAST EPR: 31 DEC (previous year)

PROJECTED EPR DATE: 31 DEC (current year)

6. UPON COMPLETION OF INDORSEMENTS BY THE RATEE AND RATER, RETURN

THIS RIP TO THE UNIT ORDERLY ROOM FOR INCLUSION IN THE RATEE'S PIF.

7. A PERFORMANCE FEEDBACK SESSION WAS CONDUCTED ON ___________(DATE).

____________________________ __________________________

(SIGNATURE OF RATEE) (SIGNATURE OF RATER)

Feedback ProcessPerformance Feedback Notice (PFN)


Feedback process

Feedback Process

  • Rater receives notification from the Commander Support Staff (CSS)

    • Schedule feedback session

    • Complete the feedback worksheet prior to the session using AF Form 931, 932, or 724 as appropriate

  • Conduct feedback session; focus on performance

    • Both sign and date worksheet

    • Make a copy for your files (give original to ratee)

    • There should be no surprises later on the performance report


Feedback process1

Feedback Process

  • Rater returns copy of notification to CSS

    • Signed by both

    • Filed in Ratee’s Personnel Information File (PIF)

  • Ratee is notified by MPF to contact supervisor if feedback has not been accomplished


Feedback worksheet privacy

Feedback Worksheet Privacy

  • Feedback worksheet is private between rater and ratee

    May only be viewed by:

    • Squadron Commander (for SNCO’s)

    • Squadron Commander and rater’s

      rater (TSgt/below)


Rater errors

Rater Errors

  • Rating performance as “outstanding”

    when it is not

    • Don’t want to hurt feelings

    • More lenient when facing ratee

    • Applying personal standards

    • Don’t want to impact career

    • Middle range is where several

      should be


Rater errors1

Rater Errors

  • Halo/Horns Effect

    Usually the strongest impression

    • Well-liked people get favorable ratings

    • Disliked people get unfavorable ratings

    • General impression of ratee as a person (not his/her performance)


Rater errors2

Rater Errors

  • Limited Observation and Poor Recall

    • Stereotypes

    • Overlook improvement

      on past performance

    • Judged on most recent

      experiences rather than

      performance during

      the entire period


How to avoid rater errors

How to Avoid Rater Errors:

  • Exhibit the right attitude; remember the goal is to develop the individual

  • Learn and practice good observation skills

  • Gather & report supporting information

    • Discriminate between relevant and irrelevant information

    • Doing selective work sampling when direct observation is infrequent


Requirements for performance feedback

Requirements for Performance Feedback

Who Receives Feedback and When?

  • Initial Feedback:

    • Within 60 days of being assigned a rater

    • Sets “ground rules”

    • Colonel and below

    • All Enlisted


Requirements for performance feedback1

Requirements for Performance Feedback

  • Midterm Feedback:

    • Midway between the time supervision began and the projected performance report

    • AB through SMSgt

    • 2d Lt through Lt Col

Airman

Basic


Requirements for performance feedback2

Requirements for Performance Feedback

  • Follow-up Feedback:

    • Occurs in conjunction with the close out of a performance report

    • AB through CMSgt

    • 2d Lt through Col

Airman

Basic


Feedback cycle

Feedback Cycle

Follow-up

in conjunction with close-out

AB-CMSgt

2Lt-Col

Midterm

mid-way

AB-SMSgt

2Lt-LtCol

OPR/EPR

projected close-out date

Initial

60 days

AB-CMSgt

2Lt-Col


Requirements for performance feedback cont

Requirements for Performance FeedbackCont’

  • Any time the “ratee” requests feedback

    • Within 30 days of request

      • If at least 60 days have passed since last session

  • Any time the “rater” determines a need

    • Good or bad feedback


Individual form details

Individual Form Details

  • Performance Feedback

    • AF Form 931, AB through TSgt

    • AF Form 932, MSgt through CMSgt

    • AF Form 724, Lt through Col


Af form 931 ab thru tsgt

AF Form 931AB thru TSgt

Front

Back


Af form 932 msgt thru cmsgt

AF Form 932MSgt thru CMSgt

Front

Back


Af form 724 lt thru col

AF Form 724Lt thru Col

Front

Back


Af form 931 ab thru tsgt section iv performance factors

AF Form 931--AB thru TSgtSection IV: Performance Factors

  • Primary/Additional Duties

  • Standards, Conduct, Character, Military Bearing

  • Fitness

  • Training Requirements

  • Teamwork/Followership

  • Other Comments


Af form 932 msgt thru cmsgt section iv performance factors

AF Form 932--MSgt thru CMSgtSection IV: Performance Factors

  • Primary Duties

  • Standards: Enforcement and Personal Adherence, Conduct, Character, Military Bearing, Customs and Courtesies

  • Fitness

  • Resource Management and Decision Making

  • Training, Education, Off-Education, PME, Professional Enhancement and Communication

  • Leadership/Teambuilding/Followership

  • Other Comments


Af form 724 lt thru col section iv performance factors

AF Form 724--Lt thru ColSection IV: Performance Factors

  • Job Knowledge

  • Leadership Skills

  • Professionals Qualities

  • Organizational Skills

  • Judgment and Decisions

  • Communications

  • Physical Fitness


Af forms 931 932 and 724

AF Forms 931, 932 and 724

  • Block to check type of feedback

  • Space to provide feedback on each assessment area on front and goals on the reverse

  • Assessment areas correlate with evaluation


Af forms 931 932 and 7241

Example

AF Form

932

Example

AF Form

724

AF Forms 931, 932 and 724

  • Forms can be either handwritten or typed

  • Supervisor required to give specific indication of performance


Summary

Summary

  • Definition / Objective

  • Types of Feedback

  • Feedback Process

  • Rater Errors

  • Avoiding Rater Errors

  • Requirements

  • Feedback Forms


Performance feedback

If you never tell your troops what’s expected you’ll frequently be disappointed with their performance Capt Tim Bazzle

…and it’s your fault


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