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TIM 100: Interviewing Techniques. February 27, 2004. Types of Interviews. Panel Interviews One-On-One Interviews Initial Screening Follow-up Second or Third Interviews Telephone Interviews Group Interviews. Types of Interviews . Initial employment interview Pre-screening process

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types of interviews
Types of Interviews
  • Panel Interviews
  • One-On-One Interviews
    • Initial Screening
    • Follow-up Second or Third Interviews
  • Telephone Interviews
  • Group Interviews
types of interviews3
Types of Interviews
  • Initial employment interview
    • Pre-screening process
    • Ability tests
    • Language tests
    • Personality tests
  • Second (sometimes third or fourth)
    • More focused on specific job than initial interview
    • Conducted by department manager or general manager
interview skills
Interview Skills
  • Behavioral Based Interviews
  • Have a Plan
  • Be Flexible
  • Demonstrate Your Desire to Work For That Organization
  • Research the Company
interview skills5
Interview Skills
  • Non-Verbal Communication
    • Smile, make eye contact
  • Bonding Moment
  • Concise Verbage
  • Hand Shakes(Coming and Going)
interview preparation
Interview Preparation
  • Informational Preparation
    • Research the company or organization to which you are applying.

How: Internet, newspaper, library, talk to others in the industry

    • Know the occupation
    • Know yourself
    • Complete an inventory of your skills, experience, and personal attributes
ten most marketable skills
Ten Most Marketable Skills
  • Analytical / Problem Solving
  • Flexibility / Versatility
  • Interpersonal
  • Oral / Written Communication
  • Organization / Planning
  • Time Management
  • Motivation
  • Leadership
  • Self-Starter / Initiative
  • Team Player
interview preparation8
Interview Preparation
  • Psychological Preparation

Put yourself in the right frame of mind before the interview

Show self-confidence, be prepared

interview preparation9
Interview Preparation
  • Physical Preparation

Dress attire

Manners

interview questions
Interview Questions
  • Directive Questions
    • What skills do you have that relate to this position?
  • Non-Directive Questions
    • Tell me about yourself?
  • Hypothetical or Case Questions
    • Suppose you were working on a guest floor your first day, and a fire broke out. What would you do?
  • Behavioral Questions
behavior based questions
Behavior Based Questions
  • Based on the theory that past behavior is predictive of future success.
  • Questions about skills, character, and preference based on examples from your past work or school experience.
  • Key idea is to paint a picture of the thinking that underlies the decision making or behavior
directive vs behavioral
Directive vs. Behavioral
  • What do you think of working overtime?
  • Describe a time when you needed to work extra hours to meet a deadline or complete a task.
hypothetical vs behavioral
Hypothetical vs. Behavioral
  • If a customer yelled at you, what would you do?
  • Describe a time you dealt with an angry guest to ensure the situation was corrected to their liking?
directive vs behavior
Directive vs. Behavior
  • Can you identify a specific incident where your leadership proved to be valuable to the operation?
  • Do you feel you have leadership traits? What are they?
slide17
Describe a time when you needed to work extra hours to meet a deadline or complete a task.
  • Can you identify a specific incident where your leadership proved to be valuable to the operation?
  • Describe a time you assisted an angry guest to ensure the situation was corrected to their liking.
tough questions
Tough Questions
  • Eye Contact
  • Demonstrate Energy
  • Time Out/Re-Group
  • Prepare Examples of SAR
    • Situation
    • Action
    • Result
unlawful questions
Unlawful Questions

Do you have children?

How old are you anyway?

What is your date of birth?

Where you born in the United States?

most frequently asked questions
Most Frequently Asked Questions
  • What are your short-term and long-term goals and how do you expect to achieve them?
  • What motivates you?
  • What are you strengths and weaknesses?
  • Give a specific example of a time when you have gone above and beyond to satisfy a customer.
  • Tell me about a conflict with a co-worker and how you resolved it?
prepare questions for the interviewer
Prepare Questions for the Interviewer
  • Always have 4 or 5 questions prepared
    • One of the most effective ways to compare employers
  • Make sure you questions show interest and enthusiasm
interview do s
Interview Do’s
  • Do find out the exact time and place of the interview – arrive 10 minutes early and relax!
  • Do research the company interviewing you
  • Do be neat in appearance
  • Do be clear about you job objectives
  • Do bring a copy of your resume and other supporting data, perhaps in a portfolio
  • Do give the appearance of energy and self-confidence
interview don ts
Interview Don’ts
  • Don’t chew gum or smoke
  • Don’t go on talking and talking
  • Don’t bring up the subject of salary
  • Don’t be afraid to ask questions
interview attire
Interview Attire
  • THIS IS CRITICAL!
  • Wear a Suit
  • Aloha Attire is Not Appropriate
  • Gentlemen-Jackets Buttoned
  • Hair Conservatively Groomed
  • Professional Watch
interview attire25
Interview Attire
  • Ladies- Closed-Toe Shoes and Hose
  • Minimal Jewelry
  • Make-Up and Earrings for Balance
  • Purse/Portfolio
  • Conservative Length Skirts
  • Groomed Hands
employment protocol
Employment Protocol
  • Thank You Notes
  • Follow-Up Phone Contact
  • Status of Process
  • Preparation for Second Interviews
  • Salary Negotiation
  • Job Acceptance and Rejection
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