Telephone Etiquette. Be Pro-active!. Answer the phone after two or three rings with a friendly, business-like greeting. Hello, Jesse Lugar Speaking. Smile. Callers can tell, even if they can’t see you. When answering the phone for a colleague:. Ask, politely, for the name of the caller.
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Hello, Jesse Lugar Speaking.
You could say “May I say who is calling”.
You could say “One moment please. May I place you on hold?
If at all possible, try not to leave a caller on hold for more than 30 seconds.
…it can get old.
they’re out at the restroom with the worst diarreha that you’ve heard of in a while! And then they’ve got to go get an “emergency” tire change because their tires have dry rotted and then when they get back they’ve got a meeting (that they’re not looking forward to at all!). So, I don’t know how long it might be; it might be two hours, or even three or four!
…they don’t need to know all of that!
-Simply say “My colleague is out of her office at the moment; I can take a message and have her call you back”.
Talk with food or gum in your mouth.
Example: “Hi, you’ve reached Chuck Norris. I’m not available to take your call at this time, but if you leave your name, phone number, and a brief message, I will call you back as soon as I can.”
Alexander Graham Bell-First telephone