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Effective Supervision in a Coordinated Service Environment

Effective Supervision in a Coordinated Service Environment. Deborah Yip, MSW Director The Resource Center for Family-Focused Practice. Collaboration Assessment. Complete the Collaboration Assessment at the beginning of your packet Identify the two most important items

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Effective Supervision in a Coordinated Service Environment

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  1. Effective Supervision in a Coordinated Service Environment Deborah Yip, MSW Director The Resource Center for Family-Focused Practice

  2. Collaboration Assessment • Complete the Collaboration Assessment at the beginning of your packet • Identify the two most important items • Turn to the person next to you: share and compare

  3. Goal of Supervision • Maximize comprehensive, concurrent services to families • Model collaboration and integration • Provide consistent philosophical, policy, and procedure guidance • Mediate any conflict to resolve current issue and reduce future occurrences

  4. Supervisory Styles • Consolidated supervision • Matrix management • Collaborative supervision • Multi-disciplinary supervision • Single discipline supervision

  5. Tools of the Integrated Services Supervisor • Accountability • Responsibility • Controls • Credits

  6. Accountability • Clear directions, criteria to be met • Put objectives in writing • Everyone understands • Set milestone • Resources • Level of responsibility • Evaluate and measure outcomes

  7. Responsibility • Have control to carry out responsibility • Ask for input • Delegate responsibility • Create written work plan • Set checkpoints and monitor progress

  8. Controls • Provide safety valve • Checkpoints monitor progress • Use milestones as opportunity to fine tune • Implement the next step

  9. Credits • Recognize the contributions of all • Enrich jobs by identifying the importance of the job • Give credit where due • Look for rewards • celebrate

  10. Conflict in Integrated Services • What are the most common sources of conflict in integrated services settings?

  11. Transforming Conflict • Conflict facts • Common causes of conflict • Conflict to contrast • Oppositional cycle of conflict • Integrative cycle of contrast • Communicating

  12. Conflict Facts: Fact or Fiction • People in situations of conflict know the reason for the conflict. • Conflict is the result of actions or content of a situation. • People are not malicious toward others. • People do not have a strong desire to “be right.”

  13. Conflict: Fact or Fiction • During conflict, people focus on dialog and fail to capture nonverbal communication. • By the time people deal with conflict, information is often lost in half-truths, misperceptions, and partial memories. • Conflict is like chess – a series of moves, jumps and counter-moves.

  14. Common Causes of Conflict • What are your thoughts? • Communication • Differences in objective • Differences in how to accomplish the objective • Personality characteristic variances

  15. Can you shift from conflict to contrast?

  16. Oppositional Cycle of Conflict

  17. Oppositional Cycle of Conflict Continued

  18. Integrative Cycle of Contrast

  19. Communication • Disengage • Empathize • Inquire • Disclose • Depersonalize

  20. Change and Work Overload • Re-define thinking and attitudes about change • Recognize that we live in permanent change • We only have partial control at any moment • Change impacts everyone on emotional level

  21. Common Dynamics • Uncomfortable with unknown • Focus is on what we give up • Feelings of isolation • Eventually, everyone feels overloaded and burned out • Ambiguity elicits fear • Feelings of lack of resources • Without pressure, revert to prior known behavior • Fail to recognize transferable • Fright or flight • May fail to participate

  22. Supervisory Support in Times of Change • Create a sense of control • Prompt disclosure of inner feelings • Live fully present in the moment • Self-awareness and intervention

  23. Thinking Modes Analytical Reflective - Flow Effortless Reflective and creative Being in the “zone” Insightful, inspired, wise, intuitive No effort thinking Slow down to the present Opens the mind Feel calm, curious, positive • In your head – mental • Uses memory, analyzes, stores, compares • Makes plans for future based on past • Computes and calculates • Linear and detail oriented • Task related and effort • Obsess and churn over and over

  24. When is the right time? Analytical Reflective – flow This is the mode best used when the variables are NOT known. You don’t have a clue what to do next. • This is the mode taught in schools and best used when all variables are known

  25. When Analyzing Isn’t Working • Keep your focus and healthy mental perspective • Talk less and listen more • Do one thing at a time and at a calm pace • Clear, direct focus • Control negative thoughts • Stop the struggling!

  26. Want Training? • Contact us: • The Resource Center for Family-Focused Practice • dyip@unexmail.ucdavis.edu • Call (530)757-8643 • It’s FREE! Designed and facilitated by experienced subject experts from CalWorks and child welfare.

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