Creating a divisional technology support model through student leadership
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Creating a Divisional Technology Support Model Through Student Leadership. Clayton Oyler Carey Anson Spencer Coleman. #naspatech22. Contact Us. Clayton Oyler [email protected] @ claytonoyler Carey Anson [email protected] Spencer Coleman [email protected] Discussion Today.

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Creating a Divisional Technology Support Model Through Student Leadership

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Creating a Divisional Technology Support Model Through Student Leadership

Clayton Oyler

Carey Anson

Spencer Coleman


Contact Us

  • Clayton Oyler

  • [email protected]

  • @claytonoyler

  • Carey Anson

  • [email protected]

  • Spencer Coleman

  • [email protected]

Discussion Today

Development and growth of a collaborative structure with Student Affairs and IT

Benefits of specialized support associated with unique departments in Student Affairs

Supporting technology while formulating creative ways to achieve student professional growth and leadership

Ideas for creation of a program supporting professional growth and interactions outside the classroom

Student Affairs TechnologyOur role in Student Affairs (who we are and what we do)

Created out of necessity to support specialized systems

6 Professional staff and 50 students supporting 168 staff members

Provide support and service for 9 open student labs

Desktop support

Server support

Blackboard Transaction and student card systems

Point and Click – Student Health Center

Titanium - Counseling and Psychological Services

AccessAbility – Services for Students with Disabilities

RentDesk - Campus Recreation

ChiTester and Pearson VUE – Testing Center

Recognizing needs

  • Lack of efficient and timely desktop support

  • Communication and “tech speak”

  • Standardization of systems along with specialized needs

Student Technology Assistants (STAs)

Created to Provide SA Divisional Tech Support

Emphasized professional and personal growth

Provide involvement opportunities for STAs by connecting them with leadership and activities in SA

 Areas of focus

Customer Service

Technical Training

Professional growth for students and staff

Supplemental help for University IT for 1st level issues

Student Technology Assistants

Provides Support For:

Onsite support for meetings/conferences/presentations

Software support and training

Consultation for technology inquiries

New computer setup

Spyware/adware/virus cleanup and prevention

Security audit checks

Inventory tracking and reporting

Technology training for students/staff



  • Ensuring we do not threaten central IT

  • Changing the mindset of the Student Affairs staff

  • Defining roles for support

  • Funding

Transforming the Techie

The Evolution of a Service to a Program

Student Affairs Technology

Student Employment Positions

  • Web Developers

  • Programmers

  • Student Technology Assistants

  • Lab Techs

  • Lab Aides

  • Team Leaders

  • Desktop Publisher

Values of WSU’s Student Affairs

  • Promoting a culture that embraces integrity and professionalism

  • Implementing a student-centered approach to learning and development

  • Providing opportunities for experiential learning

  • Fostering an inclusive environment that promotes diversity and inclusivity

Challenges and Opportunities

  • How do you integrate student affairs values within IT roles?

  • How do you efficiently provide programs and services while increasing the educational experience of the student employees?

  • How do you sustain this efficiency through periodic turnover?

Viewing Employment Through a Student Affairs Lens

  • Change in hiring criteria and qualification

  • Increased focus and opportunities on technical training

  • Diverse and Inclusive

  • Fostering collaborative learning, team building and leadership experiences

    • New hires

    • Level I, II

    • Team Leads

  • Increased collaboration with campus and community organizations

    • Academic collaborations

    • Community partnerships


The Student’s Perspective

Student Employee Perspective

Benefits of On-Campus Employment

  • More time spent on campus

  • Become part of the campus community

  • Greater exposure to student services

    Benefits of On-Campus Employment in

    Relative Educational Field

  • Direct application of classroom knowledge

  • Concurrent educational and work experience

  • Actual (in addition to virtual) social networking opportunities with industry colleagues.


Thank You

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