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http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/. Session. 113. Realising Dreams, Avoiding Nightmares, Accepting Responsibilities: A Framework For Our Responsibilities. Acceptable Use Policy Recording of talks, discussing the issues on Twitter, etc. is encouraged.

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http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

Session

113

Realising Dreams, Avoiding Nightmares, Accepting Responsibilities:A Framework For Our Responsibilities

Acceptable Use Policy

Recording of talks, discussing the issues on Twitter, etc. is encouraged.

Our content (slides & talks) is open – we’d like your contributions to be reusable too (Twitter posts, session discussions, videos, ...)

Email:

[email protected]

Twitter ID: briankelly

Brian Kelly

UKOLN

University of Bath

Bath, UK

Blog:

http://ukwebfocus.wordpress.com/

Twitter tag:

#s113

Resources bookmarked using ‘altc-2009-113' tag

UKOLN is supported by:

This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat)


About this talk
About This Talkhttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

  • There’s a need to:

    • Agree on the vision (the dreams)

    • Understand the concerns (the nightmares)

    • Develop a framework for addressing the concerns

    • Manage the risks in order to realise the potential

    • Share the load, to collaborate on risk identification and risk management

    • Convince (sceptical?) senior management, colleagues, … that your approaches are reasonable

Note: framework being developed initially to support general use of Social Web services


Your nightmares
Your Nightmareshttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

Assessment

Lack of resources

Benefits unproven

Pedagogy

No time

Concerns

LimitedUnderstanding

Sustainability

Interoperability

No support frommanagement

Technical Issues

Concerns

Privacy

Legal issues

Ethical issues

What’s missing?

3


Deployment strategies
Deployment Strategieshttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

There’s a need for a deployment strategy for innovation:

Addressing learning needs

Low-hanging fruits

Listening to concerns & addressing them

Observe emerging best practices

Encouraging the enthusiasts (don’t get in the way)

Staff training & development

Address areas you feel comfortable with

Evidence: impact analysis and assessment

Risk and opportunity management strategy

Accept things you won’t/can’t do it

Now established?

4


Scoping you don t need to blog
Scoping: You Don’t Need To Blog!http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

Perhaps blogging & twittering (and speaking at conferences) is best left to those with a passion / preference for such user engagement?

(Staff/students)

  • Suggestions:

    • Encourage the enthusiast

    • Lightweight bureaucracy: “Don’t be stupid”, emerging patterns of Twitter usage , …

5


You might need a policy
You Might Need a ‘Policy’http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

Dangers:

A policy is bureaucratic,

Fails to understand new technologies

  • Dangers of no policy:

    • Over-the-top reaction

  • A lightweight policy:

    • Mosman Council page describes “who is tweeting on behalf of the Council (the web team based at the Library); why they are doing it; their reply policy and how to stop them following you”

6


Privacy
Privacyhttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

  • Openness vs. Privacy

    • Difficult (confidentiality, cultural issues, awareness issues, …)

    • Closed & proprietary have advantages!

  • Approaches:

    • New media literacy

    • Using appropriate approaches ourselves (are we at ALT-C?)

Quiet Zone at IWMW (Balcony): no photos, no loud gadgets, …

What can you suggest?


Risk management
Risk Management http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

JISC infoNet Risk Management infoKit:

“In education, as in any other environment, you can’t decide not to take risks: that simply isn’t an option in today’s world. All of us take risks and it’s a question of which risks we take”

  • Examples of people who are likely to be adverse stakeholders:

    • People who fear loss of their jobs

    • People who will require re-training

    • People who may be moved to a different department / team

    • People .. required to commit resources to the project

    • People who fear loss of control over a function or resources

    • People who will have to do their job in a different way

    • People who will have to carry out new or additional functions

    • People who will have to use a new technology

8


Risk assessment

  • What are the risks of doing nothing?

Risk Assessment

  • Risk assessment for use of Web 2.0 services at UKOLN’s IWMW 2006 event:

  • What are we trying to achieve?


Towards a framework
Towards a Frameworkhttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

“Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Services”, Museums & the Web 2009 conference

Biases

IntendedPurpose

  • Critical Friends

  • Application to existing services

  • Application to in-house development

  • Sharing experiences

  • Learning from successes& failures

  • Tackling biases

Benefits (various stakeholders

Risks (various stakeholders

Missed Opps. (various stakeholders

Costs (various stakeholders

Subjective factors

10


Using the framework

Use of approach in two scenarios: use of Twitter & Facebookhttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

Using The Framework

Twitter for individuals

Organisational Fb Page

IntendedPurpose

Community support

  • Critical Friends / Friendly Critics

    • Misc blogs

    • Email list discussions

  • Learning

    • Many blogs Engaging with a Twitter community

    • Conferences

    • Papers

Marketing events,…

Benefits (various stakeholders

Rapid feedback

Large audiences

Risks (various stakeholders

Justify ROIOrg. brand

Ownership, privacy, lock-in

Missed Opps. (various stakeholders

Community-building

Marketing

opportunity

Costs (various stakeholders

Low?

Low?

Note personal biases!

11


An audit
An Audithttp://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

  • Do we have a need for:

    • An individual risk audit

    • A departmental / course-based / … risk audit

    • An institutional risk audit

From: VC

To: HoD

All cost centres must complete the attached Web 2.0 risk assessment form by …

The audit requires …

Failure to complete will result in …

If e-learning 2.0 / PLEs / … enhance learning experiences don’t we have a responsibility to maximise these benefits? And will these approaches support this work?


What else
What Else?http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/

  • Suggestions for other approaches for “Realising Dreams, Avoiding Nightmares, Accepting Responsibilities” warmly appreciated!


Questions
Questions?http://www.ukoln.ac.uk/web-focus/events/conferences/alt-c-2009/


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