Dpo meeting 14 december 2000
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DPO Meeting 14 December 2000. EDH Derek Mathieson (Ivica Dobrovicova). HRT Per Jonsson. BHT Mikael Angberg. Agenda. EDH Review of 2000 Pending Issues Work in the Pipeline Your Input BHT Past & Present Future HRT Future. Context. January 2000 (AS-SU) EDH = 4 staff

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DPO Meeting 14 December 2000

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Dpo meeting 14 december 2000

DPO Meeting 14 December 2000

EDH

Derek Mathieson

(Ivica Dobrovicova)

HRT

Per Jonsson

BHT

Mikael Angberg


Agenda

Agenda

  • EDH

    • Review of 2000

    • Pending Issues

    • Work in the Pipeline

    • Your Input

  • BHT

    • Past & Present

    • Future

  • HRT

    • Future


Context

Context

  • January 2000 (AS-SU)

    • EDH = 4 staff

    • BHT = 2 staff

  • February 2000.. Present (AS-IDS)

    • EDH = 1.5 staff

    • BHT = 1 staff

    • HRT = 1 staff


Status quo

Status Quo


2000 major achievements

2000 Major Achievements

Lower maintenance

New Workflow Manager

(9 documents)

Re-usable Components

Integration with CFU(workflow & DAI)

Increased Productivity

Several New Small Documents

(IS37, GSM, ACB)

New Web Overtime System

(2 documents)

Internal Consulting &International Recognition

Technology Consolidation

New Leave System

(5 documents)

Shut Down of EDH 2.1

(2 documents remain)

High Service Level


2000 statistics

2000 Statistics

# Users

Support

  • Used in 31 countries (all continents)

  • 4347 active web users

  • 144,000 documents created

  • Signature every 15 seconds

  • 147,000 hits on busiest day

  • 2pm - 1 hit every 2 seconds


2000 pending issues

2000 Pending Issues

  • Final Shutdown of EDH 2.1 &The “last user”

  • EDHAdmin tools for DPOs

  • Desktop & Document Searching

  • AVCL

  • External people


Pipeline work for 2001

Pipeline Work for 2001

  • Power to the Users

    • Web EDH Admin tools

    • Improved Web desktop

    • Import / export facility

    • Enclosures

  • Increased Productivity

    • Small Documents

    • Complex Procedures

    • AVCL

  • Increased Popularity

    • Extranet


Your requests

Your requests….

  • Management of Intersection Codes


Help us help you

Help us… (help you)

Electronic Forms

Paper Form

How do I complete a purchase requisition?

See SPL

How do I complete a TID?

See FI

How do I complete an Overtime Request?

See HR

How do I complete a purchase requisition?

Call EDH

How do I complete a TID?

Call EDH

How do I complete an Overtime Request?

Call EDH

Knowledge, Expertise & responsibility remains in client services

Knowledge & Expertise in EDH programmers


Bht past present future

BHT - Past, present & future

Where have we been, where are we today and where are we going…?


Review of year 2000

Review of year 2000

  • 1st year with WebBHT

    • ~ 1100 BHT Reports on a busy day (Dec 2000)

    • BHT is used 24 H / day

    • Majority of users “happy”

    • Performance better than we thought

  • Yearly Bookclosing

    • Lot of work in BHT

  • Very small team (1 staff)

    • ~ 240 Remedies to BHT Team in 2000

    • Less russian collaboration

    • No technical students

  • “Temperature Check”

    • DPO’s

  • Improved stability + performance

    • Faster

    • Less “blockings”


Review of year 2000 ctd

Review of year 2000 ctd..

  • Improved functionality

    • Electronics Pool

    • Team accounting modifications

    • Monthly Totals for Contracts

  • Improved Extraction/Bookclosing

    • Usage of (EDH) WorkFlow

    • To be continued 2001…

  • Improved Admin Functionality

    • No more server side Java Scripts

    • To be continued 2001…

  • Improved Technical and User Documentation

    • http://ais.cern.ch/apps/bht/welcome.html


Where are we today

Where are we today?

  • General Application Status

    • Stable application – much improved

    • Unstable extraction: Many data problems

    • Few functionality- and change requests

    • Not CERN ID dependent, instead PID

  • Ongoing Work

    • New Extraction with Oracle WorkFlow

    • Extension of Admin Tools

    • User Contacts: SPL, Teams

  • Support

    • AIS Help Desk does a lot ~ 30 % of all Remedies to BHT

    • 2nd , 3rd line support can be improved (with a larger team)

    • More User Contact?


Where are we going bht 2001

Where are we going – BHT 2001

  • Continue Extraction work – Better Data

    • More reliable data – no interdependencies between ORIAC and SIRIAC

    • Easier maintenance – Today it costs a lot

    • Higher visibility and easier error-tracing

  • ARTify BHT – EDH/HRT Architecture

    • Conform to the rest of the group

    • More standardised foundation

    • More potentiality for re-use – Easier to add functionality

    • Easier maintenance

    • Better application


Where are we going bht 20011

Where are we going – BHT 2001

  • New markets for BHT?

    • SPL

    • FI – more data maintenance “outsourced”

    • External Teams – Do they need more functionality?

    • Activity Based Costing?

  • Improve our Client Service

    • More “temperature checks” – User Contacts

    • More Structured support (larger team)


Dpo meeting 14 december 2000

HRT


Dpo meeting 14 december 2000

HRT

  • Phase 1 : Migration to Web

    • December 2000 : Testing with Key Users

    • January 2001 : Feedback Loop

    • Early 2001

      • Production

      • Switch off XL version

  • Phase 2 : Extended Functionality

    • Time dimension

    • Targetted function areas, e.g. training


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