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INNOV-1: RFID and Voice – Perfect Partners . Brian Preece R & D Director BCP Ltd. Who is BCP?. Major supplier in Europe of Food Wholesale, Retail and Cash and Carry systems Users: Spar, NAAFI, Pets at Home, BWG, Musgrave, ADM, Morrisons, BFG etc… Area: UK and EU

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Innov 1 rfid and voice perfect partners

INNOV-1: RFID and Voice – Perfect Partners

Brian Preece

R & D Director

BCP Ltd


Who is bcp

Who is BCP?

  • Major supplier in Europe of Food Wholesale, Retail and Cash and Carry systems

  • Users: Spar, NAAFI, Pets at Home, BWG, Musgrave, ADM, Morrisons, BFG etc…

  • Area: UK and EU

  • 1st “Extranet” - Late 1970s Telspar

  • 1st Scanning in convenience stores in UK

  • Early adopter of SonicMQ® with our AIMS wholesale/ retail messaging hub

INNOV-1: RFID and Voice - Perfect Partners


Agenda

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge® 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Agenda1

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Rfid vs voice direction

RFID

Emerging technology

Needs specialist hardware

Transforms supply chain

Needs new Progress technology

Benefits being established

Passive technology

Positive ID of items

Voice Direction

Mature technology

Needs specialist hardware

Transforms supply chain

Works with current core Progress technology

Well established benefits

Active technology

Requires operator intervention to ID items

RFID vs. Voice Direction

INNOV-1: RFID and Voice - Perfect Partners


Typical supply chain operations

Typical Supply Chain Operations

INNOV-1: RFID and Voice - Perfect Partners


Agenda2

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Indir

Demo

INNOV-1: RFID and Voice - Perfect Partners


Agenda3

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Bcp and voice direction

BCP and Voice Direction

  • BCP has chosen the Vocollect system to provide voice hardware

  • Uses Talkman Development Environment

  • Vocollect formed in 1987

    • Based in Pittsburgh, office in UK

    • 350 plus employees

    • Creators of Talkman Voice Recognition system and developers of proprietary “Blue Streak” speech recognition

    • 120,000 terminals in use worldwide, 10,000 plus in the UK

    • Installations on 6 continents and 27 countries

    • 80% of Voice-Directed Warehouse market

    • Verticals include grocery, apparel, automotive, pharmaceutical, convenience stores, stationary etc.

INNOV-1: RFID and Voice - Perfect Partners


Voice direction technology

Voice Direction Technology

  • Talkman Unit (T5)

    • Rechargeable battery.

    • Any spread spectrum RF network.

  • Headset

  • Scanner

  • Waist Mounted Printer

  • Rugged, can be used in hostile environments

  • Works well in extreme noise conditions

INNOV-1: RFID and Voice - Perfect Partners


How does it work

How does it work?

  • Operator wears a specialised Voice Recognition computer (VRC)

  • Order is loaded into the unit by RF

  • VRC directs operator to the warehouse location and says how many to pick

  • Operator confirms the pick

  • Successful pick sent to Warehouse Management System by RF

  • Stock is updated in real time

INNOV-1: RFID and Voice - Perfect Partners


What if the stock is wrong

What if the stock is wrong?

  • Programming in the workflow app in the VRC decides whether to:

    • Pick an alternative

    • Send a short quantity

    • Repick later

  • And also alerts the Warehouse Management System in Real Time to the discrepancy

INNOV-1: RFID and Voice - Perfect Partners


Voice overview

Voice Overview

  • Speech Recognition

    • Enables a voice computer to convert its operator’s speech into text

  • Speech Synthesis

    • Enables a voice computer to talk to its operator

  • RF LAN Technology

    • Allows a wearable voice computer to communicate, in real time, with remote information systems

INNOV-1: RFID and Voice - Perfect Partners


Speech recognition

Speech Recognition

  • Transcribing human speech into text is critical

  • Attention needs to be paid to the size of the vocabulary

    • Recognizing a single word from a vocabulary of 50,000 is much more difficult than from a vocabulary of 100

  • For warehouse purposes, it must work well with highly variable and extreme ambient noise

  • In early systems there needed to be a definite gap between words. Now speech can be continuous

INNOV-1: RFID and Voice - Perfect Partners


Agenda4

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Programming the t5

Programming the T5

  • The T5 can work mostly disconnected

  • Visual programming environment allows you to program:

    • Prompts to the operator

    • Calculations

    • Storing data in variables

    • Making decisions based on

      • Operator responses

      • State of internal variables and data from the server

    • Getting data from the server

    • Sending data to the server

    • Waiting for a predetermined time

INNOV-1: RFID and Voice - Perfect Partners


Here is a sample

Here is a sample

INNOV-1: RFID and Voice - Perfect Partners


Getting data from the server

Getting data from the server

Look Up Table (LUT)

INNOV-1: RFID and Voice - Perfect Partners


Sending data to the server

Sending data to the server

Output Data Request (ODR)

INNOV-1: RFID and Voice - Perfect Partners


Code view

Code View

INNOV-1: RFID and Voice - Perfect Partners


Agenda5

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Recommended architecture

Recommended architecture

At start

of a new

task

Warehouse Management System

Voice Server

FTP server

Voice tasks and

Voice profiles

Main

applications

Orders,

Substitutions,

Stock

updates, etc.

LUT

Stateless

Socket task

Voice interface

programs

Application

Database

Intermediate database

ODR

INNOV-1: RFID and Voice - Perfect Partners


Why another box

Why another box?

  • Technical reasons

    • Isolates voice from problems on WMS

    • Improved performance

    • Simplifies the interface

  • Commercial reasons

    • Allows the Voice software to be a separately sellable module

INNOV-1: RFID and Voice - Perfect Partners


Communicating with the t5

Communicating with the T5

  • Once a task has begun, the T5 drives the communication

  • When it requires data, it requests a Look Up Table

  • When it has data to send, it sends an Output Data Request

  • Since both LUTs and ODRs can identify the task, operator, etc, the Progress socket application can be stateless

INNOV-1: RFID and Voice - Perfect Partners


Code view1

Code View

INNOV-1: RFID and Voice - Perfect Partners


Agenda6

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Accuracy productivity benefits

Accuracy/ Productivity benefits

  • Safety benefits - Hands and eyes free

  • Increased accuracy – 99.9% plus is not uncommon

    • Short pick – credit claims and margin lost

    • Over pick –transport and labour returns costs

    • Mispick – credit claim, lost margin, write off if over shelf life

  • 15% increase in productivity

  • Speed of work

    • No return to office for next pick list

    • Faster recording of catch weights

INNOV-1: RFID and Voice - Perfect Partners


Real time benefits

Real Time Benefits

  • Real time updating of the main system

    • Triggered let downs to reduce re-picks

    • Include PI in replenishment

    • Immediate action on stock errors

    • Improved service level

    • Reduced time investigating discrepancies

INNOV-1: RFID and Voice - Perfect Partners


Admin cost benefits

Admin Cost Benefits

  • Removes the cost of printing and distributing picking documents

  • Remove cost of re-keying order amendments, picking confirmations, and catch weights (1 in 15 key depressions is an error)

  • Ability to change task priorities at a stroke

  • Training costs reduced

    • Voice is more intuitive than keyboard based systems

INNOV-1: RFID and Voice - Perfect Partners


General benefits

General Benefits

  • When all the factors above are considered, a Fast Return on Investment can be achieved

    • Some figures show a 6 month ROI

    • Then year on year savings

  • We have pulled this together into a ROI calculator

  • See our white paper on ROI:

    • http://www.bcpsoftware.com/solutions/voice/whitepaper.php

INNOV-1: RFID and Voice - Perfect Partners


Bcp s experience

BCP’s experience

  • Errors decimated

    • In one wholesaler, in the first department Voice was implemented, there was only one picking error in the last 4 week period – an error rate of 0.0017%!

  • Training costs decimated

    • New pickers can be fully effective within hours

  • Productivity improved

    • All pickers are now as productive as the best pickers used to be

INNOV-1: RFID and Voice - Perfect Partners


Agenda7

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Integrated voice and rfid

Integrated Voice and RFID

  • Wearable RFID reader

    • Belt

    • Vest

    • Could eventually be incorporated into the Talkman unit

  • Short range – 3 feet, so only reads a few tags at a time

  • Solves the problem of RFID “floods”

  • Useful for detail work

INNOV-1: RFID and Voice - Perfect Partners


The box in hand problem

The “Box in hand” problem

Primary R & D focus at the moment

Replaces check digit or scanner identification of the “box in hand”

Further efficiency improvements

Even better accuracy

Incremental palette building

INNOV-1: RFID and Voice - Perfect Partners


Other applications

Other applications

  • Background inventory checking

    • Do a stock check automatically while the operative is doing something else

  • Finding items in unstructured environments

    • E.g. Retail store stockroom

    • It’s easier to find things if you know they’re there!

    • Short range allows location by signal strength

    • Alternatively, locate relative to nearby items

INNOV-1: RFID and Voice - Perfect Partners


Agenda8

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


For partners only

For Partners only!

Vertical markets are a double edged sword!

You need end users to educate you in a vertical market

They need an incentive to make this effort

An innovative technology like Voice Direction gives them that incentive

INNOV-1: RFID and Voice - Perfect Partners


Agenda9

Agenda

  • Voice Direction compared and contrasted with RFID

  • Voice Directed Picking live demonstration

  • How Voice Direction works

  • Programming in the Voice Direction environment

  • Interfacing Voice Direction to OpenEdge 10 Applications

  • How Voice Direction is transforming warehouse operations NOW

  • The Future – integrated Voice and RFID

  • Using Innovation to expand your market

  • Conclusion

INNOV-1: RFID and Voice - Perfect Partners


Conclusions

Conclusions

  • Voice Direction offers:

    • Dramatic increases in productivity & accuracy

    • Dramatic reduction in errors

    • Fast Return On Investment

    • High level of acceptability with users

  • Voice is complementary to RFID

    • RFID locates stock, Voice directs the picker

    • Voice can be an interim measure while RFID matures

  • For Partners, Voice can widen your market

INNOV-1: RFID and Voice - Perfect Partners


Questions

Questions

INNOV-1: RFID and Voice - Perfect Partners


Thank you for your time

Thank you for your time!

[email protected]

www.bcpsoftware.com

http://www.vocollect.com

INNOV-1: RFID and Voice - Perfect Partners


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