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Assertiveness Training: Let Your Voice Be Heard!. Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services. Learning Points. Understand the difference between passive, aggressive and assertive communication techniques

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Assertiveness training let your voice be heard

Assertiveness Training: Let Your Voice Be Heard!

Developed by the:

University of Wisconsin Oshkosh

and

Wisconsin Department of Health Services


Learning points
Learning Points

  • Understand the difference between passive, aggressive and assertive communication techniques

  • Learn to use an assertive technique

  • Understand why assertiveness is important


Assertiveness
Assertiveness

  • Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others.

  • When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.


Passive aggressive assertive
Passive, Aggressive, Assertive

Passive

Passive/Aggressive

Aggressive

Assertive


Tips for assertive communication
Tips for Assertive Communication

  • Making Assertive Statements

  • Do’s and Don’ts

  • Using Assertive Body Language

  • Techniques to Avoid


Activity one conversation three styles
Activity: One Conversation,Three Styles

  • Video Clips or Script Reading

  • Discussion Questions


Activity why is assertiveness important
Activity: Why is Assertiveness Important?

  • Reasons for being assertive rather than passive or aggressive?

  • How does assertive communication result in better care for clients or residents?


Learning points review
Learning Points Review

  • Understand the difference between passive, aggressive and assertive communication techniques

  • Learn to use an assertive technique

  • Understand why assertiveness is important


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