LIVE SITE REVIEW AND REVAMP . Heather McNair – Director of Client Success , Higher Logic Jacqueline Slater – Senior Project Manager , Higher Logic. Keys to a successful community. Remove any barriers to participation: Auto-login Auto-subscribe
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LIVE SITE REVIEW AND REVAMP
Heather McNair – Director of Client Success, Higher Logic
Jacqueline Slater – Senior Project Manager, Higher Logic
1. Is APSA on Higher Logic’s most up-to-date, best practice template?
2. How many people have logged in?
3. Are users networking with one another?
4. How are members engaging on the platform?
Auto-subscribe members to an open forum.
If done right, you’ll have less than a 15% unsubscribe rate. This compares to a 20% subscribe rate with an opt-in model. The math is easy!
TIP! There is a direct correlation between the number of seed questions that you post to the Open Forum and the success of the community site! QUALITY MATTERS. Submit a spreadsheet containing each seed question, the subject-line of the question and a link to the profile that you will impersonate to post the question to Higher Logic for review prior to launching the Open Forum.
Heather McNairDirector of Client Successheather@higherlogic.com202.350.3502
Jacqueline SlaterSenior Implementation Project ManagerJacqueline@higherlogic.com703.201.5958