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How well is BERTIE doing?

How well is BERTIE doing?. Emma Jenkins Senior Diabetes Dietitian Bournemouth Diabetes and Endocrine Centre www. B-dec.co.uk. Objectives. Maintain quality of health professional education/facilitation skills Ensure patient satisfaction Enable patients to achieve personal goals

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How well is BERTIE doing?

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  1. How well is BERTIE doing? Emma Jenkins Senior Diabetes Dietitian Bournemouth Diabetes and Endocrine Centre www. B-dec.co.uk

  2. Objectives • Maintain quality of health professional education/facilitation skills • Ensure patient satisfaction • Enable patients to achieve personal goals • Cost effectiveness

  3. Trained Educators • 3 Diabetes Nurses – 2 current • 4 Diabetes Dietitians – 3 current • Psychologist • Doctors – including 2 registrars

  4. Psychological training Teaching qualifications Observation Self review Peer review Independent internal review Philosophy & Curriculum Video BIDAC Dietetic qualifications Group skills training Goal setting training DAFNE training * (* JE & EJ)

  5. Bournemouth’s QD process Self review  Peer review  Informal programme review (documented)  Formal education team meetings (documented) Patient Satisfaction Clinical measures HbA1c, PAID, Weight Change/develop programme Repeat process 

  6. Example Developments • More structured/intensive goal setting process • CP ratios • Structured workbook • Structured curriculum & philosophy • Improved documentation (more patient centered) • Improved resources to take account of literacy/numeracy needs • 6 monthly open evening reviews • Change to day time programme (from pm/evening) • Change of venue

  7. Strengths/weaknesses • Good team relationships allowing for acceptable, responsive peer reviews. • Good documentation • Maintenance of data bases • Pressure on resources – venue/staffing

  8. Future • Development/maintenance of new data base • Provision of education for increasing numbers of pump patients • Continue training of team members • Capturing information beyond the clinical

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