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Global Series: Products and Services. Hakeem Pedro Customer Operations and Services April 2006. HP Restricted. Objectives. Global Series Current State Global Coverage Enhancement and Call to action – GPP Evolution of Global Series - Global Product Portfolio and CTO Solicit Feedback on:

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Global series products and services

Global Series:Products and Services

Hakeem Pedro

Customer Operations and Services

April 2006

HP Restricted


Objectives

Objectives

Global Series

  • Current State

  • Global Coverage

    Enhancement and Call to action – GPP

  • Evolution of Global Series - Global Product Portfolio and CTO

    Solicit Feedback on:

  • Product portfolio

  • Care Packs

  • Configurable IPG products and Supplies

  • Communication plan

HP Restricted


Global series gs current state

The Global Series program

Addresses the Global Customer requirement to have consistent products available on a global basis, with consistent lifecycles worldwide.

Offered in 104 Countries total

Is a PSG-hosted HP program

Products offered

Desktops (29) and portables (9)

Workstations (11) and thin clients (1)

Handhelds (13 )

PSG accessories (117 )

Printers (17)

Servers (20 with 67 options)

Storage with options (337)

Monitors (8)

Services

One to two Care Packs per configuration

Financial services, including leasing and asset recovery, in 51 countries

Training

Hardware — Tracks for each product family

Software — Tracks for each OS

Master ASE Solutions — Eight tracks

Global Series (GS) — Current State

Offered

Globally

HP Restricted


Global coverage

Global Coverage

104 Countries Total

  • Europe and Africa—46 countries

  • Global Series products

  • Services and support

  • Asia—21 countries

  • Global Series products

  • Support

  • Americas—37 countries

  • Global Series products

  • Services and support

  • Coverage Key

  • Global Series products available

  • Selective services

  • No Global Series capability

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Recent enhancements and future goals

Recent Enhancements and Future Goals

  • Recent Enhancements

    • Implemented Orderability Validation Tool to proactively ensure GS products orderable in 104 countries

    • New/Follow-on GS Products introduced

    • Significantly enhanced communication to internal sales and support teams

  • Call to action

    • More flexible and globally consistent PLC dates. Better stability of product offering between countries

      • Maintain 100% orderability commitments

      • Continue to drive towards Configure To Order (CTO) solution:

        • Increase Global Series flexibility, portfolio and penetration via Global Product Portfolio

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Global product offering challenge

Global Product Offering Challenge

Global product requirements

Global Series

Global Special

(PCCS)

Regional Offering

  • Fixed offering:

  • Proactively managed

  • Orderable in 104 countries

  • Consistent lifecycles

  • Cannot support unique configs or factory services.

  • 45% Product utilization

  • Meets ~30-40% of need

  • Extremely Flexible offering:

  • Based on customer requirements

  • 10X number of skus as GS

  • Lifecycles are not actively managed.

  • Extremely poor utilization - 19%

  • Slow WW setup

  • Meets ~50-60% of need

  • Offering based on local country or regional portfolio.

  • Lacks Global focus, governance, and restrictions. Not globally managed

  • 55% product utilization

  • Meets ~10-20% of need

Need to significantly improve communication, lifecycle management, and improve penetration. If not, leads to mis-set expectations and multiple escalations.

HP Restricted


Simplified and enhanced configurable global product

Simplified and Enhanced Configurable Global Product

HP Restricted


Simplified end to end fulfillment

Simplified End-to-End fulfillment

Quote to Order

Order to Delivery

Customers

Customers

4 days

B2B - ePrime

Pricing

Easy Config

AMA EMEA APJ

  • Global Product Portfolio

  • Phase 1 Jun 06: Configurable

  • Quote to Order (Global Products,

  • Factory Services & accessories)

  • Phase 2 Fall 06: Configurable

  • Order to Delivery.

  • Phase 3 Q406 thru H107:

  • Enhance portfolio with more

  • products, logistics services,

  • Care Pack, etc.

    • ------- -------- --------

  • Localized components and services

  • Consistent Lifecycle

  • 1 day

    Sales Rep

    HP Restricted


    Flexible and configurable features and services

    Flexible and Configurable Features and Services

    Globally consistent configurable

    product models and features

    HP Restricted


    Configurable features and services selection

    OS and Keyboard

    Localization

    Configurable Features and Services Selection

    HP Restricted


    Configurable features and services selection1

    Configurable Features and Services Selection

    Configurable Customized Factory and Lifecycle Services

    HP Restricted


    Gpp deployment roadmap

    Deliver/

    Launch

    Discover

    Define

    Design

    Develop

    GPP Deployment Roadmap

    Phase 1- Configurable Quote to Order

    Deliver/

    Launch

    Discover

    Define

    Develop

    Design

    Legend

    Desktop

    Notebook

    Workstation

    Factory Services

    Discover

    Define

    Phase 3 – Portfolio Enhancement

    Printers, Intel Servers, Storage, Thin Clients,

    Design

    Carepacks, Supplies, Logistics Services, etc

    Develop

    Deliver/

    Launch

    Phase 2 – Global Configurable Order to Delivery

    Launch Timeline

    Launch Date: TBD

    Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

    FY07

    FY05

    FY06

    HP Restricted


    Gs metrics invoiced shipments 12mths

    GS Metrics – Invoiced Shipments (12mths)

    All Global Accounts and CAC group: 31% of all HP products invoiced are GS products.

    HP Restricted


    Gs metrics invoiced shipments 12mths1

    GS Metrics – Invoiced Shipments (12mths)

    • Personal System Products:

    • For all Global Accounts:

      • 50% of shipments are Global series products

    • For CAC as a group:

      • GS products accounts for 57% all PSG Commercial products invoiced

    HP Restricted


    Feedback

    Feedback

    • Thoughts on strategy and plans to evolve the program?

      • GS AMD DT and Notebooks?

      • Workstation – Highly customized (SKUs solution not favored)?

      • Any interest accessing pilot opportunity?

    • Warranty - Opportunity for valuable advantage:

      • Baseline (DT: 3/3/3 and NB: 3/3/0).

      • Standardize on 1/1/1 with solution to equalize to 3/3/3, if desired? (few countries may remain at 3/3/3 as exceptions) or

      • Must have 3/3/3 in 104 countries?

    • Care Packs

      • Optional global series Care Pack support preference:

        • Scale response to country capabilities? Ex: 4 hrs response in some countries, 8/24/48 hrs in others, or

        • Only cover major/metro locations and countries and evolve to add more coverage locations

        • Cover all 104 countries with consistent solution or nothing, or

        • Comfortable with mix deployment - Using HP and Partners?

    • Global Series Communication - How

      • Thru Sales Reps, Web portal, email, etc

    HP Restricted


    Global series products and services

    Thanks for your time

    and feedback

    HP Restricted


    Customer benefits

    Customer benefits

    • Global Product Portfolio enables Global Customers to

      • Establish product standards on a global basis

      • Simplify ordering across their corporation

      • Invest in software images and customized software development and lifecycle service.

      • Ensure consistent platforms across all company locations

      • Effectively manage product rollouts for all company locations

      • Reduce support and procurement costs

    HP Restricted


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