Section 4: Payment Processing, Billing, and Risk. This section prepares you to understand processing details, consumer billing, and possible risks associated with bill pay including potential blocks to bill pay accounts. By the end of this section, you will be able to:
Section 4: Payment Processing, Billing, and Risk
This section prepares you to understand processing details, consumer billing, and possible risks associated with bill pay including potential blocks to bill pay accounts.
By the end of this section, you will be able to:
Explain the finer points of bill pay processing, as required from customer questions and issues
Decide how your consumers are billed for bill pay
Mitigate the two types of bill pay risk
Support consumers if they experience a debit return or a bill pay fraud situation, including a blocked account
FIS uses one of the following two methods to remit payments:
When setting up a payment, the consumer can click on a calendar to view options for the Deliver By date.
Deliver By Date
Deliver By date - the date that FIS guarantees the payment will arrive at the payee. This should be the bill’s due date.
Note: This date can be set out to a year in advance.
Current Date – underlined but not selectable on the calendar.
Note: Payments are only processed on days when the Federal Reserve is open for business. Weekends and holidays are grayed out on the calendar.
For electronic payments, if scheduled by 3:00pm Central time, the earliest Deliver By date is one business day in the future. After this cutoff, the earliest Deliver By date is two business days out.
For check payments, if scheduled by 3:00pm Central time, the earliest Deliver By date is three business days in the future. After this cutoff, the earliest Deliver By date is four business days out.
Schedule Payments -
When will the debit hit?
Due date for the bill: Friday the 19th
Form of Payment: Check
Last day to set up bill to guarantee on-time arrival: 3:00 pm CT on 16th
Funds debited when the check clears the consumer’s account
Due date for the bill: Monday the 22nd
Form of Payment: Electronic
Last day to set up bill to guarantee on-time arrival: 3:00 pm CT on 19th
Funds debited via ACH: 22nd
Monday Bank Holiday
Tuesday Business Day
Processing Automatic Payments
Sometimes a payment date for a automatic payment falls on a non-processing day. When this occurs FIS processes that payment on the previous banking business day.
Tip: Advise consumers to check their automatic payments at the beginning of each month and adjust if needed.
FIS covers any late-payment related charges (up to $50.00) should a payment arrive after its due date, as long as the consumer scheduled the transaction in accordance with FIS’ on time payment guarantee.
FIS sends the late-payment related charges to the consumer, not the Payee.
Note:This guarantee pertains to Check and Electronic payments; see next page for payment guarantee details on Expedited Payments.
On Time & Secure Payment Guarantees
Payment Guarantees - Expedited Payments
As a provider of "pay anyone" Bill Pay services, FIS recognized the need for implementation of an OFAC (Office of Foreign Assets Control) suspect list analysis solution to identify potential payee suspects. They implemented a procedure for identifying and reporting exact payee name and address matches with the SDN list.
If a match suspect is identified, FIS calls your financial institution with the payee name and associated payments. It is the financial institution’s responsibility to contact that consumer.
Read more on FIS’ OFAC screening solutions on the Client Site at
Restrictions on Use
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Bill Pay Risk:
Debit Returns, Fraud, and Blocks
Types of Risk
There are two types of risk with FIS Bill Pay & Presentment.
Credit risk is defined as the potential for a payment to get returned. NSF is the most common reason, but any return reason code applies.
Fraud risk is defined as the potential for a payment to be made fraudulently, i.e. not approved by the bill pay consumer.
FIS uses a risk-based processing model, which means the payment is sent to the payee without verification of funds or confirmation that the account is still open.
* These next few pages on credit risk pertain to electronic payments only. If a check is returned, it is not routed back to FIS but rather the bill pay consumer’s financial institution.
Credit Risk – Debit Processing
Credit Risk – Debit Returns
If the financial institution returns an ACH debit back to FIS, FIS places a block on the bill pay account.
Credit Risk – Blocks
Below are questions you may hear when supporting consumers whose accounts are blocked because a payment was returned to FIS.
Credit Risk – Expedited Payments
Expedited payments, as you learned in Section 3, is an add-on feature, so this page may or may not apply for you.
FIS offers a Fraud Management Service that checks all outgoing payments to mitigate fraud exposure. The service includes transaction monitoring, alerting and case management.
Fraud Risk – Fraud Monitoring
Fraud monitoring begins immediately upon implementation, and the system achieves optimum scoring of bill pay activity once 90 days of history has been accumulated by the scoring models. False-positives are more common during this 90-day “learning” period.
Fraud Risk – Fraud Alerts
When a consumer calls in asking questions about a fraud alert, it’s important to explain the basics and help with troubleshooting.
Fraud Risk – Blocks
If FIS does block the account because no one can be reached, this information is important to resolve the situation in a timely manner.
Practical Applications – Payment Processing
Practical Applications – Payment Processing (cont’d)
Section Objectives - RECAP
In this section, you learned how to: