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Business Influences Technology Department Services Technology Leadership PowerPoint PPT Presentation


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Keeping Up With Technology Evolving Your IT Leadership Knowledge and Capabilities Dave Cunningham Shareholder, Baker Robbins & Company [email protected] Business Influences Technology Department Services Technology Leadership.

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Business Influences Technology Department Services Technology Leadership

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Business influences technology department services technology leadership

Keeping Up With TechnologyEvolving Your IT LeadershipKnowledge and CapabilitiesDave CunninghamShareholder, Baker Robbins & [email protected]


Business influences technology department services technology leadership

Business InfluencesTechnology Department ServicesTechnology Leadership


Focus on the business influences and the technology department services

Focus on the Business Influences and the Technology Department Services


Business influences on legal it

Business Influences on Legal IT

  • MDPs (multi-disciplinary practices)

  • MPTs (multi-practice teams)

  • Cross-office Teams

  • Mergers and Acquisitions

  • Knowledge Management

  • Portals

  • Cost Containment


Upcoming influences

Upcoming Influences

  • Supply Chain Management

  • Services ROI

  • E-Business Strategies

  • Seamless online/offline experience

    Sound like GE 5 years ago?


It leadership benchmarks

IT Leadership Benchmarks

  • Corporations

  • International Accounting Firms

  • Some U.K. Law Firms

  • Some U.S. Law Firms


Types of it organizations

Types of IT Organizations

  • Infrastructure and Staff Churning

  • Tactical and Practical

  • Network + Consulting

  • Executive / Client Focused


Basic pillars of it effectiveness

Basic Pillars of IT Effectiveness

  • Operational Integrity

  • User Support and Training

  • Communications/Managed Expectations

  • IT Staff Skill and Effectiveness Mgmt

  • Project Management

  • Vendor Management

  • Planning and Budgeting


Advanced pillars of it effectiveness

Advanced Pillars of IT Effectiveness

  • Practice Support

  • ‘Quality/Integrity of Information’ Mgmt

  • Value Management

  • Risk Management


Traditional it skill sets

Traditional IT Skill Sets

  • Server and PC Technicians

  • Help Desk

  • Application Support

  • Managers


Evolving skill sets

Traditional

Server/PC

Help Desk

App Support

Managers

Evolving

Practice Support Consultants

Developers

Project Managers

Security/Disaster Recovery

Facilities

Business Analysts

Information/Process Mgmt

Knowledge Mgmt

Evolving Skill Sets


Focus on it leadership

Focus on IT Leadership


Leadership roles

Leadership Roles

  • Executive Director

  • Partner-in-Charge of Technology

  • Technology Committee

  • e-Business Team

  • Practice Leaders

  • Committee Leaders: Library, New Business, Recruiting, etc.


Technology staff mgmt

Technology Staff Mgmt

  • Role

    • From support to business liaison

    • From reactive to proactive

  • Level of Involvement

  • Reporting Relationships

  • Peer Relationships


Keeping current

Keeping Current

  • Have a broad context

  • Surround yourself with good people

  • Build-in check points


1 do you have context

1. Do you have Context?

First, look backwards!

Look around.

Then, look ahead.

Examples:

  • Looking backwards: VAX to NT

  • Looking around: Other industries


Understanding business issues

Understanding Business Issues

  • David Maister (www.davidmaister.com)

  • Richard Susskind

  • Vault.com

  • Forbes and CIO Magazines

  • American Productivity and Quality Center (www.apqc.com)


Keeping current on firm issues

Keeping Current on Firm Issues

  • Executive Meetings

  • Casual Lunches

  • IT/Attorney Briefings

  • Tech Committee Agendas


Keeping current on products

Keeping Current on Products

  • Downplay the role of a product

  • Don’t let salespeople intimidate

  • Leverage briefings

    • Software/Hardware Vendor Briefings

    • Consultant Briefings

  • Internal cross-training


Training

Training

  • Information Management

    • Bill Inmon

  • Knowledge Management

  • Project Management Institute


Training1

Training

  • Practice Support Consultants

  • Developers

  • Project Managers

  • Security/Disaster Recovery

  • Facilities

  • Business Analysts

  • Information/Process Mgmt

  • Knowledge Mgmt


2 surround yourself with good people

2. Surround Yourself with Good People

Leveraging the Brains and Experience of Others

  • Hire and train well

  • Leverage vendors properly

  • Keep involved throughout the firm

  • Keep involved in the industry


3 ensure checkpoints

3. Ensure Checkpoints

  • User Surveys

  • Client Surveys

  • Peer Assessments

  • Technology Assessments and Benchmarks

  • Strategic Planning


Follow up

Follow-up

  • Links to favorite books on business and culture management issues

  • Follow-up questions

    Dave Cunningham

    Baker Robbins & Company

    713.840.0510

    [email protected]


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