New ways of working to deliver person centred care

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Vision and Values of mental health workforce strategy. Services should be person centred, socially inclusive and recovery orientated.Services should make a positive difference to people.Staff should be valued, have the necessary education, training and supervision to work flexibly across disciplin

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New ways of working to deliver person centred care

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1. New ways of working to deliver person centred care Judith Watt NIMHE/Sainsbury Centre Joint Workforce Support Unit Roslyn Hope Director NIMHE National Workforce Programme

2. Vision and Values of mental health workforce strategy Services should be person centred, socially inclusive and recovery orientated. Services should make a positive difference to people. Staff should be valued, have the necessary education, training and supervision to work flexibly across disciplines and agencies. Service users and carers should influence all aspects of workforce.

3. Workforce Areas Workforce planning Recruitment and retention New ways of working New roles Education, training and development Leadership

4. New ways of working[NWW] National steering group on NWW for consultant psychiatrists Co-chaired by Royal College and NIMHE Two subgroups- psychiatrist and cross boundary Interim report august 2004 Final report august 2005

5. Key lessons and actions Clarify medical responsibilty in multi-disciplinary teams [GMC guidance] Revise College guidance on job descriptions and norms [new joint guidance with employers] Test out new models in practice[20+ sites in England]

6. Key lessons and actions Change one role and change all[ ‘Creating Capable Team Toolkit] There is more shared in common that distinct between professions [ Ten Essential Shared Capabilities and papers on Distinct Contributions] Leadership to support change and service improvement is essential both from clinicians and managers

7. Lessons from pilots NWW for psychiatrists means being a consultant in the true sense of the word It means a focus on people with the most complex needs It means giving up routine work that others can do[differently] e.g outpatient clinics It means more flexibilty from all staff to break down professional boundaries The focus needs to be on the service user experience and care pathway.

8. Education, training and Development Staff are key to delivering person centred services. User feedback suggests continued problems on being listened to, being respected, being influential in the care planning process. Staff don’t always respect each other.

9. What the Ten Essential Shared Capabilities are intended to do Spell out the knowledge, skills and attitudes that are required of all staff, irrespective of experience or seniority Focus on the person using services and their families and supporters Address the ‘whole person’, not just presenting symptoms Highlight the importance of values

10. 10 Essential Shared Capabilities Working in partnership Respecting diversity Practising ethically Challenging inequality Promoting Recovery

11. 10 Essential Shared Capabilities Identifying people’s needs and strengths Providing service user centred care Making a difference Promoting safety and positive risk taking Personal development and learning

12. Where next? NHSU commissioned learning materials to be tested out in 60 sites nationally to field test, including some BME services Evaluation December 2005 Revision and comprehensive roll out first half 2006 Race Equality/Cultural Capability materials being developed to build on ESC

13. Enabling activities Liaison with professional bodies to adopt Liaison with SHA WDD’s, HEI’s, employers Linking with Knowledge and Skills Framework and National Occupational Standards Development of website, financed by Skills for Health Link with ‘Creating Capable teams toolkit

14. Resources and contacts . Websites- www.nimhe.org - www.scmh.org [email protected] [NIMHE NWPqueries] [email protected] [CCToolkit] [email protected] [NWW] [email protected] [10ESC]

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