Partners in Crime

1. Partners in Crime Making Pittsburgh’s Strip District Clean, Safe & Secure

2. The Strip - Daytime • The region’s most diverse shopping area • Great restaurants • Offices & business locations • Loft apartments • Within walking distance to the city

3. The Strip at Night • Region’s hottest nightspot • Fine dining • More than 2 dozen clubs & bars – all within a couple of city blocks • Live bands, dancing & more • 2 a.m. closings = everyone comes out onto the streets at the same time

4. Population - 266 Daily public transportation - 24,800 Number of jobs - 15,937 Number of parking spaces – 9,833 Daily traffic at 12th Street – 36,839 Daily traffic at 29th Street - 14,947 Number of Bars + 25 Number of Businesses - +367 Population within one mile – 46,697 Three miles – 241,522 Five miles – 480,333 Average number of visitors each weekend – 24,000 Some Strip Demographics

5. Strip District Parking Zones • Zone A - 4,027 spaces • Less on street parking • Workers going to downtown • Zone B and Zone C - 1,069 - 1,573 spaces • Off-street parking, private use • Zone D - 1,093 spaces • Mostly restricted, private use Source: Pittsburgh Parking Authority - Parking Feasibility Study in the Strip District • Zone E - 1,350 spaces • Has no on-street parking because of Liberty Ave. • Large off-street parking for the two office buildings • Market Zone - 1,790 spaces • High - traffic area, see map

6. Develop Your Checklist • A sample checklist is included in the Partners in Crime Booklet

7. First Determine Needs & Objectives • Provide a safe environment for everyone • Continue to foster economic development • Develop a plan that works for the Strip • Develop a plan that serves as a model • Keep sidewalks & streets clean, free of graffiti *** The Key - BUILD & MAINTAIN PARTNERSHIPS

8. Find Your Champion

9. Pittsburgh Police Local FBI District Attorney Local US Attorney EMS Fire Department Public Safety (911) Liquor Control Hazmat American Red Cross PEMA Strip Businesses Residents Block Watch Groups School District Representative Local News Media Elected Officials Partners in the Strip

10. Summarize then build your grid • Confirm objectives • Determine goals or action Items • Establish a timeline • Determine who’s responsible or who’s the contact? • Identify possible funding sources

11. Next Steps • Use newsletters, email, regular mail, fax and phone to get the notice out • Consider sending a survey to find out key concerns • Arrange a convenient time & location • Prepare the agenda • Pick a facilitator who will keep things on track & give everyone an opportunity to participate • Make sure someone keeps good notes • Serve light food & refreshments

12. Key Findings • Nuisance Bars • After Hours Bars • Pedestrian Safety • Trashcans, sidewalk cleaning • Improved lighting • Working with Magistrates • Seminars, training for business locations • Website Information

15. NITS Emergency QuickGuide and Crisis Management Guide can be found at www.neighborsinthestrip.com

22. Two Truths • A crisis will happen • You better be prepared to handle it when it does

23. Failure to plan Ignoring the warning signs Reacting too slowly Failing to communicate Failing to prepare information materials in advance Failing to get info from employees, customers & partners Failing to return call to above Saying “No Comment” Not making necessary adjustments to correct the crisis Being misleading 10 Mistakes You Can Avoid

24. Where do you begin? • Identify potential crises • Create a plan • Work with the news media

25. Identify and Rate the Crises • A starting list is included in the partners in crime booklet - add to it by thinking of your past or current situations • Rate the crises – High, Medium, Low or None • Prioritize crises situations • Choose top 10 crises

26. For Your Top Ten • What actions need to be taken to prevent the crisis? • Is it feasible to do this? • Which employees need to be involved . . . when . . . and how? • Are customers and suppliers involved – if so, what is expected of them? • What needs to be done to remind all of the above to stay involved? • How much time, effort and cost will be involved?

27. Know when to call for help • Is the emergency situation under control? • Do you have the ability to bring it under control immediately? • Will you be able to bring it under control immediately without outside help? If you answer no to any of the questions, you need to make the call!

28. Getting back to business • Back up computer files • Make copies of important paper files • Determine what major steps are necessary to re-start the business

29. What to do . . . • First - take care of the emergency • Act quickly • Have a communications plan • Know who will speak for your business or organization • Respond to employees, customers, neighbors, etc. • Co-operate with news media

30. Working with the Media • Be available, fair, balanced and accurate • Know in advance what you want to say • Boil down your message to two or three key points that can be delivered in 30 seconds or less • Make those points at the beginning of the interview

31. Do prepare Do answer the question asked, but move right to your message Do condense your message (three points) Do tell the truth (always) Do correct the reporter, if necessary Do say “I don’t know” (if you don’t know) Do anticipate questions (and think about the answers in advance) Do be yourself Do’s…..

32. ….. and Don’ts • Don’t say “No comment” • Don’t lie, exaggerate, or speculate • Don’t speak for someone else • Don’t let the reporter put words in your mouth • Don’t let the reporter interrupt your answer (but keep your answer short) • Don’t think about the camera during a TV interview (look directly at the reporter) • Don’t talk down to your audience

33. Remember…An interview is an opportunity for you to present your organization’s point of view

34. Keep these things in mind… • Use available resources • Build partnerships • Plan for a crisis • Communicate honestly Good luck!

35. Partners in Crime Making Pittsburgh’s Strip District Clean, Safe & Secure