THE HOSPITALITY AND TOURISM BUSINESS. Chapter 1 – Defining Hospitality and Tourism. Segments of Hospitality & Tourism. Lodging Food Service Travel Tourism Sports & Entertainment Events. Hospitality Industry.
THE HOSPITALITY AND TOURISM BUSINESS
Chapter 1 – Defining Hospitality and Tourism
Sports & Entertainment Events
Group of businesses composed of establishments related to lodging and food-service management.
These businesses include: hotels, motels, inns, bed-and-breakfasts, small unique inns that offer a full breakfast with a night’s stay, casinos, restaurants, catering companies, hospitals, schools and many other facilities.
A group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise and motor coach travel, and promote travel and vacations.
Intangible thing that is a task performed for customers by a business.
The probability of a produce ceasing to exist or becoming unusable within a limited amount of time.
Ex. Hotel rooms
Things that cannot be touched.
Ex. Memories and Experiences.
A condition of being subject to change or alteration.
Service training for front-line personnel is essential to eliminate changeability in guest service
Good or bad service determines whether customers return to any hotel or restaurant.
????Would you complain if the service was unsatisfactory in a restaurant—or you simply not return?
HOSPITALITY & TOURISMPAST AND PRESENT
Signs of Hospitality
The image of the pineapple is another sign of hospitality. It has a rich and romantic heritage as a symbol of welcome, friendship, and hospitality. Early explorers brought pineapples back from their expeditions to the West Indies. Grown and cultivated in Europe during the 17th century, the pineapple became the favorite fruit of royalty. A colonial sea captain, returning from travels, would display a pineapple sign at his door to give notice to friends that he had returned and was welcoming guests. Today the pineapple is the international symbol of hospitality.
Comes from the Latin word restaurare, which means to restore. The concept of a formal restaurant began in Europe in the Late 1700’s.
Hospitality in the 1800’s
Civilized sleeping accommodations were just beginning in the 1800’s. Pioneers such as Cesar Ritz and Conrad Hilton rushed to create the luxury accommodations that are associated with their names today.
REVENUE AND EXPENSES
Monthly revenue and expenses for Timber Lodge include cash sales at $9,540, charge sales at $12,450, other income at $300; salaries at $9,840, advertising at $1,500, equipment rental fees at $1,800, and supplies at $400. What is the monthly net income for the lodge?
Ethnic variety as well as socioeconomic and gender variety in a group or society.
A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations.
Groups of consumers, categorized by specific characteristics to create a target market.
TECHNOLOGY IN TRAVEL AND TOURISM
Airplanes—computerized security systems
Cruise Ships—keyless entry; computer memory banks; photo IDs
Access the Web site of the Mount Vernon Hotel Museum and answer the following questions:
In what state is the Mount Vernon Hotel Museum?
Who built the hotel and why did the builder(s) name it Mount Vernon?
What time period does the hotel museum represent?
Why would someone want to visit a historic hotel?