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Identify Improvement Opportunities

Identify Improvement Opportunities. Basic Improvement Techniques. Benchmarking. Brainstorming. Brainstorming. Brainstorming is a collaborative problem solving process where group members rapidly contribute a variety of possible solutions. Brainstorming Getting Started.

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Identify Improvement Opportunities

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  1. Identify Improvement Opportunities

  2. Basic Improvement Techniques • Benchmarking • Brainstorming

  3. Brainstorming • Brainstorming is a collaborative problem solving process where group members rapidly contribute a variety of possible solutions.

  4. BrainstormingGetting Started • Review the parking lot • “How could this process be improved?”

  5. Brainstorming Rules • No bad ideas • Welcome unusual ideas • Combine and improve ideas

  6. Ranking Ideas • Discuss and watch for the most favored ideas • Move forward with the “working proposition” • Soft voting • Sticky dots • Criteria matrix

  7. Benchmarking • A standard by which something is evaluated or measured • A process of comparing your organization’s practices to other organizations

  8. Benchmarking • Many similar PRACTICES exist among organizations that have the same or different missions. Apply Verify Decide Notify

  9. Benchmarking Resources • Practices • Peers (other LHDs, including nationally) • Health Care Industry (private, non-profit) • Non Health Care industries • Standards (Measurements) • Benchmarking studies • Common performance metrics from funders

  10. Typical Improvement Opportunities • Re-sequence • Eliminate waste • Eliminate constraints • Automate manual activities • Exception reporting • Eliminate gatekeepers

  11. Typical Improvement Opportunities RE-SEQUENCE • DIRTFT – “Do It Right The First Time”

  12. Typical Improvement Opportunities ELIMINATE WASTE For example, entering the same data in multiple places 12

  13. Typical Improvement Opportunities ELIMINATE CONSTRAINTS • Identify bottlenecks and remove constraints • A constraint is a bottleneck that restricts or limits the flow of a process

  14. Typical Improvement Opportunities AUTOMATE MANUAL ACTIVITIES • Many solutions may be readily available • Not every automation is costly • PC tools • NYSDOH Commerce System • County’s enterprise system 14

  15. Typical Improvement Opportunities EXCEPTION REPORTING • Help find exactly what requires immediate attention • Relatively easy for IT to create

  16. Typical Improvement Opportunities ELIMINATE GATEKEEPERS If an approver always says “yes” they probably need to be informed, rather than approve 16

  17. Improvement Opportunities Summary • Generate ideas using • Brainstorming • Benchmarking • Watch for the six most common improvement opportunities 17

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