A development of an e learning competency based english course module for chief flight attendants
This presentation is the property of its rightful owner.
Sponsored Links
1 / 31

A Development of an e-Learning Competency-based English Course Module for Chief Flight Attendants PowerPoint PPT Presentation


  • 95 Views
  • Uploaded on
  • Presentation posted in: General

A Development of an e-Learning Competency-based English Course Module for Chief Flight Attendants. Anothai Dibakanaka English as an International Language Program, Chulalongkorn University, Bangkok, Thailand Asst. Prof. Kulaporn Hiranburana, CULI

Download Presentation

A Development of an e-Learning Competency-based English Course Module for Chief Flight Attendants

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


A development of an e learning competency based english course module for chief flight attendants

A Development of an e-Learning Competency-based English Course Module for Chief Flight Attendants

Anothai Dibakanaka

English as an International Language Program,

Chulalongkorn University, Bangkok, Thailand

Asst. Prof. Kulaporn Hiranburana, CULI

Chulalongkorn University, Bangkok, Thailand


Rational

English

English

Airline Industry

Rational

Business

Education

Sciences

Politics

Entertainments

English

English


Rational1

Rational

Airline Industry / Organization

Staff

Staff

Customers

Customers

Airline business is competitive.

More Revenue


Rational2

Rational

Airline’s Core Competencies

Catering

Engineer

Marketing

Customer

Service

Flight

deck

Cabin

crew


Rational3

Rational

English

English

Cabin

Crew

Competencies

English

English


Framework and theories

Framework and Theories

- ESP, Task-based, Content-based

- Competency-based approach (CB)

- Computer-assisted Instruction (CAI )  

Fundamental

information/Documentary research

Needs

Analysis

- Identifying target group

- Identifying competencies of

CFAs in terms of English language use

- Assessing communication needs CFAs require to achieve key competencies

e-learning CB English course module for CFAs

- Formulating goals and objectives of the course module

- Translating communicative needs into English Language competencies

- Translating English competencies into linguistics and other specification into CAI courseware  

 Validation of the course by experts and pilot test

Course Implementation

- CAI courseware

Course Evaluation

- Comparing pre-test and post-test scores

- Effect-size of t-test on means

- Attitudes toward the course


A development of an e learning competency based english course module for chief flight attendants

Descriptive

Study

Experimental

Study

Course

Implementation

+

Evaluation

Course

Development


A development of an e learning competency based english course module for chief flight attendants

COURSE DEVELOPMENT

Course Plan

+

Materials

Need Analysis


Research questions

Research questions

1. What are the needs of English use of chief flight attendants?

2. How should the e-Learning competency-based English course module be developed to enhance English oral ability of CFAs?

3. Will the e-learning competency-based English course be effective?

4. What are the attitudes of chief FAs toward the e-learning competency-based English course?


Research objectives

Research objectives

1. To investigate the needs of English use of chief flight attendants.

2. T0 develop an e-Learning competency-based English course module for chief flight attendants.

3. To evaluate the effectiveness of an e-learning competency-based English course for flight attendants


A development of an e learning competency based english course module for chief flight attendants

Course Development

Needs

Analysis

Instruments

Population

+

samples

Key Informant

Interview

Questionnaire

Survey

Site Observation

Documentary

Research


Need analysis

Need Analysis

Key Information Interview

(Stake Holders)

STEP I.

  • Sample

  • - Voluntary basis

  • Number 15 – 35 (USAID,1996)

  • Semi – structured questions

20 CFAs

15 Management

5 Customers

  • Population

  • CFA

  • Criteria

  • Population

  • Management Staff

  • Customers

  • Criteria

15 tentative listed of needed duties/tasks for CFAS

C1


Step ii mapping the competencies

Step II : Mapping the competencies

15 Tentative listed of duties/tasks

‘A Air’ competency Model

ELDC Standard of English for Occupations (ELDC, 2006)

T.1

Competencies and Standard of English needed

Competencies × 5

C.2

EC

=Competencies×8

Expert + 3


A development of an e learning competency based english course module for chief flight attendants

Questionnaire Survey

Population

A 1

6 Airline base

In BKK

A 3

Questions

A 2

  • Demographic

  • C2

A 4

A 6

A 5

Competencies × 8

A5 = 35

Cluster

Random Sampling

5 – Likert;’s scale

-626-

A2 = 535

A3 = 56

A2 = 267

A3 = 28

A5 = 18


Result from questionnaire survey

Result from questionnaire survey


Result from site observation

Result from site observation


Theoretical framework for e learning competency based

Theoretical Framework for e – learning competency – based

Qualification

CFA Qualification Framework

Organization

Unit of Competency

Competency Standard Development

Competency – Based Course Module Development

Training Module

CAI/ 9 Principles of Gagne

Competency – based Training

Learning Material/ Courseware Development

Course Implement

ICAORatingScale/ TheLSPTestingTheory (Douglas, 2000)

Assessment

JobPerformanceAwardCompetenciesachieved


Translating needs into course module

Translating needs into course module

  • UNIT 1 WELCOME ABOARD (week 1-2)

  • (Competency: 2, 3, 5)

  • Objectives: learners will be able to

  • 1. Initiate and maintain fluent and appropriate conversation about general topics/daily talk

  • (Sub-competencies)

  • 1.1 greet and welcome passengers

  • 1.2 offer help during boarding

  • 1.3 to initiate small talk


A development of an e learning competency based english course module for chief flight attendants

  • 2.Give /respond to enquires about companyproducts/service / special promotion

  • (sub-competencies)

  • 2.1explain fact and info

  • 2.2 express your opinion about the issue

  • 2.3 give your idea


A development of an e learning competency based english course module for chief flight attendants

3.Handling passengers enquires and complaints

  • (sub-competencies)

  • 3.1approach and apologize

  • 3.2 thank and respond to thank

  • 3.3 state the fact

  • 3.4 give reason

  • 3.5 give alternative options

  • 3.6 negotiate

  • 3.7 find a solution suitable for pax and crew

  • 3.8 emotion control, body language, intonation


Unit 2 responding to passenger s health problems

UNIT 2 Responding to passenger’s health problems

  • Objective: learners will be able to

  • 2.1approach and ask about pax well-being

  • 2.2 ask about the symptoms/medicine/allergic concerned

  • 2.3 show your sympathy

  • 2.4 find a way to help

  • 2.5 explain general medicine use

  • 2.6 anticipate general situation

  • 2.7 assist and cooperate with the medical staff

  • 2.8 announce for doctor or nurse on board


Unit 3 handling with unanticipated situations

Unit 3 Handling with unanticipated situations

  • Objective: learners will be able to

  • 3.1 handling in case of difficult/unruly passengers

  • 3.2 handling in case of emergency; technical problem

  • - approach and investigate

  • - ask question to passengers about issue concern

  • - explain rule and regulation

  • - give command

  • - state the fact


A development of an e learning competency based english course module for chief flight attendants

  • - confirm the situation

  • - reassure the situation


Scoring rubrics

Scoring rubrics

Theoretical construct

-Knowledge of vocabulary and expressions

  • Knowledge of syntax

  • Knowledge of pronunciation

  • Knowledge of forms, cohesive

  • Knowledge of functions


Criteria for assessing competencies in english communication for cfas

Criteria for assessing competencies in English communication for CFAs

Adapted from ICAO rating scales

Proficient (5) 1.Comprehension

Advanced (4) 2.Interaction and personal

Intermediate (3) attributions

Elementary (2) 3.Vocabulary/expression

Pre-elementary (1) 4.Structure

5. Pronunciation

6. Fluency


Results

Results

NMinimum MaximumMean S.D.

Pre. 25 2.3 4.0 3.23 .47

Post. 25 3.0 5.0 4.13.37

Paired sample test (t-test)

Pretest/Posttest

Mean .89 S.D. .32

t-test -15.09 (p less than .05) Posttest scores are higher than the pretest score at a significant level

Cohen’ d effect size2.13 ; a large effect size


The participants opinions toward the course

The participants’ opinions toward the course

  • 5- Likert’ scale

  • Criteria

    - Design; screen, sound, format, interactive, font, graphics, access

    - Content; timing, sequence, authentic

    - Apply to real-life situation

    - Establish own pace of study

    - Feedback, etc.


Results1

Results

Every criteria was rated above 3.5

S.D.of each criteria is less than 1

Mean Timing 3.63

Self-pace study 4.26

Feedback 4.26

Overall Mean scores 4.22

The participants’ response varied little.


Recommendations

Recommendations

1.Test administration; test room, equipments, test appointments

2. English training at workplace combining

e-Learning and face-to-face basis

3. The impact on the community of CFAs; it creates a positive atmosphere for the staff members, supporting life-long learning, on-the-job training in the organization


A development of an e learning competency based english course module for chief flight attendants

THANK YOU

VERY MUCH


  • Login