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Perspective from the Private Sector. Collection Best Practices and Tools. Wendy Sifford, Moderator. Government Banking Relationship Manager. November 1, 2013. U.S. Bank Retail Collections Jessica Rogers & Kathleen Legg. ACH Direct Debit Wendy Sifford & Tutti Souders.

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Perspective from the private sector

Perspective from the Private Sector

Collection Best Practices and Tools

Wendy Sifford, Moderator

Government Banking Relationship Manager

November 1, 2013

U s bank retail collections jessica rogers kathleen legg
U.S. Bank Retail CollectionsJessica Rogers & Kathleen Legg

ACH Direct DebitWendy Sifford & Tutti Souders

  • Allow individuals or companies to authorize one-time or recurring debits to checking or savings accounts

  • Agency controls timing and collection efforts

  • Efficient and cost effective

ACH Pre-Authorization ManagerWendy Sifford & Tutti Souders

  • Payment Authorization Manager is a web based service that allows ACH originators to present authorization and enrollment forms electronically to consumers and corporate trading partners

  • ACH receiver authenticates to the system, consents to e-signature, and completes the form. Both the originator and the receiver will get a final copy of the form and the e-sign consent for their records

Online PaymentsWendy Sifford & Tutti Souders

  • Provides a single point of entry for electronic payment processing

  • Enables your customers to make payments via the Web, IVR, and live agent

  • Processes settlement through Bank (ACH) and Credit Card Processor

  • Seamlessly integrates with any agency, call center, or application

  • Incorporates leading edge technology to provide configurable application and user interfaces

  • Should adhere to highest industry standards for security

Online Payments

Banking Partner

Merchant Processor

Credit Card Acceptance

Wendy Sifford & Tutti Souders

  • Is it allowed?

  • Collect payment while you have individual on phone, in person or by mail

  • Convenient payment option

  • Easily handle recurring and installment payments

  • Online, terminal and mobile options

LockboxWendy Sifford & Tutti Souders

  • Mail Pickup :

    • Early pick up directly from Post Office

  • Processing:

    • Following Agency specific instructions

    • Allows agency to reallocate resources

  • Reporting:

    • Online

    • Images

    • Transmission files

  • Security

    • Segregation of duties

    • Secure facility

E-LockboxWendy Sifford & Tutti Souders

Typical ‘Online Payment’ Flow


Consumer ‘A’





ABC Credit


Consumer ‘B’

E-LockboxWendy Sifford & Tutti Souders

E-Lockbox Payment Flow







# 4



Electronic Remittance File

One credit is posted to your account daily

Remote Deposit CaptureWendy Sifford & Tutti Souders

  • Depositing checks is as simple as scanning them at your PC

  • simple as scanning checks at your PC to deposit domestic checks without going to the bank

  • As complex as you require to process remittances and import data to update your Accounts Receivables