The future library services
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The Future Library : Services. Presented by Team 3 CHUNG Wai Ling, Coring GUAN Zhi Ying QIAN Qing WANG Mingli WONG Kit Ping, Lucinda Kevin LEE 21 April 2008. Characteristics. Full range of quality services to support all areas of academic activity Learning focused Friendly Free & fee

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The Future Library : Services

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The future library services

The Future Library : Services

Presented by Team 3

CHUNG Wai Ling, Coring

GUAN Zhi Ying

QIAN Qing

WANG Mingli

WONG Kit Ping, Lucinda

Kevin LEE

21 April 2008


Characteristics

Characteristics

  • Full range of quality services to support all areas of academic activity

  • Learning focused

  • Friendly

  • Free & fee

  • Customized

  • IT enabled

  • Instant access 24/7

  • Group & individual oriented

  • Interactive and proactive

  • Encouraging of discovery via e-learning and e-research


Circulation services

Circulation services

  • Self-service loans and returns of books, periodicals, audio-visual materials, etc., using RFID

  • SMS library notice service

  • Interbranch loans and returns

  • Interlibrary loans and returns

  • Document delivery service to desk-top

  • Reserve collection service: print & electronic

  • Retrieval of books and documents from offsite storage


Reference

Reference

  • Enquiry service via:

    • Face to face

    • Email

    • Telephone

    • Fax

    • MSN

    • Live chat

    • Second Life

  • User education

    • Library / research guides

    • Library classes

    • Database / electronic resources demonstrations

  • Library knowledge database using Wiki and other Web 2.0 technology

  • User survey

  • Novelty searching


Collection development

Collection Development

  • Develop a quality print and electronic collection using the latest technology

  • Subject liaison

  • Preservation

  • Gift and exchange


Media services

Media Services

  • Loans

  • Play-back services in individual booths or group viewing rooms using latest technology, e.g. blue ray

  • Video streaming

  • Video-on-demand

  • Provision of special needs, e.g. equipment for vision impaired users

  • Digitization of AV materials

  • Production of AV materials for teaching

  • Microfilming service


Reading places

Reading Places

  • Single study carrels

  • Group study / discussion rooms

  • Lounge or comfortable sitting area

  • Wireless LAN throughout library

  • Loans of laptops

  • Laptop lockers with battery charging facility

  • Loans of wireless LAN card


Printing photocopying scanning

Printing / Photocopying / Scanning

  • Self-service printing, photocopying, and scanning services

  • On demand printing


Library development public relations

Library Development / Public Relations

  • Library visits

  • Library newsletter

  • Library blogs

  • Book talks

  • Exhibitions

  • Other library development services, e.g. “Honour with books”


New businesses

New Businesses

  • Coffee shop

    • Food and drinks

  • Mega store

    • books, periodicals, computers and accessories, library souvenirs, music CDs, DVDs, etc.


Services which could be moved to the learning commons

Services which could be moved to the Learning Commons

  • Libraries should still provide a range of library services but some could be moved to / merged with the Learning Commons, e.g.

    • Database searching

    • Scanning, photocopying and printing

    • IT support

    • Media services

    • Reference services

  • Reference services – dramatically different


Offsite services and 24 7 access

Offsite Services and 24/7 Access

  • Access to electronic resources

  • Learning Commons

  • Self-check units using RFID

  • Computers with internet access, software for searching, assignment completion and presentation

  • Printing, photocopying and scanning

  • Enquiry service

  • Reading / discussion rooms

  • Vending machines for food and drink, stationery, etc.


Services physical vs virtual library

Services: Physical vs Virtual Library

  • Physical libraries are developing into virtual / electronic libraries

  • The new library will remain a hybrid library offering physical learning spaces and services to facilitate customized learning, but with more and more electronic services delivered to the users


The future library services

Thank You!


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