Electronic procurement servers
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Εθνικό Μετσόβιο Πολυτεχνείο Μεταπτυχιακό Τμήματος ΗΜ & ΜΥ (Άνοιξη - 2001 ) Δίκτυα Προστιθέμενης Αξίας EDI και Εφαρμογές Ηλεκτρονικού Εμπορίου. Electronic Procurement / Servers. Supply Chain Management How to Setup E-Business for a company Electronic Commerce Servers and Services

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Electronic procurement servers

Εθνικό Μετσόβιο ΠολυτεχνείοΜεταπτυχιακό Τμήματος ΗΜ & ΜΥ(Άνοιξη - 2001)Δίκτυα Προστιθέμενης Αξίας EDI και Εφαρμογές Ηλεκτρονικού Εμπορίου

Electronic Procurement/ Servers

Ι. Βασιλείου --- Electronic Commerce Servers --- 1


Electronic procurement servers

Supply Chain Management

How to Setup E-Business for a company

Electronic Commerce Servers and Services

Case Studies

ΣΥΝΟΨΗ

Ι. Βασιλείου --- Electronic Commerce Servers --- 2


Supply chain management

Supply-Chain Management

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E business complex view

Information Management and Velocity

Business

Partners

Distribution

DistributionChannels

SCM, EC, BI

EC, BI, KM and CT

for External Info

Enterprise

Admin.

Information

R&D andEngineering

Production

BI, KM and CT

for External Info

Suppliers

Mktg., Sales & Service

Customers

EC, CRM, BI

SCM and CT

Supply Chain Management Customer Relationship Management

Key:

BI = Business Intelligence,

KM = Knowledge Management,

CT = Collaboration Technologies

E-Business: Complex View

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Supply chain transformation

Feeder Plant

Store

RetailDistribution

n-TierSuppliers

First-TierSuppliers

PrimaryManufacturing

Consumers

Public

Internet

Contract Manufacturers

Third-Party FinalAssembly

Third-Party Distribution

Supply Chain Transformation

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Supply chain need to know

ERP integration

Collaboration with n-Tier suppliers

Business and technical n-Tier interfaces

SC technology evaluation and selection:

Purchasing / procurement

Fulfillment

EDI / XML

ASP

Supply Chain: Need to Know

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Electronic commerce

Consumers

Applications

Strategies

Supplier

Customer

Electronic Commerce

Technical Issues

Management Issues

Community

Source: GartnerGroup

Electronic Commerce

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E commerce need to know

SC/CRM technology integration

Channel conflict

Financial systems and interfaces

Application Service Provider models

EC technology evaluation and selection

eOrdering /ePayment

Transaction security

eFulfillment

E-Commerce: Need to Know

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Infrastructure management

Enterprise-wide E-Business Infrastructure

InternalUsers

Customers and Partners

Business Line Managers

Client Relationship ManagementElectronic CommerceSupply Chain ManagementIntegrated Services

IT Operations

Integrated Services

User ServicesApplicationsSystemsLAN/WAN Network

Internet Gateway

Application Developers

Network Managers

System Managers

Infrastructure Management

External ServiceProviders

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Infrastructure need to know

Technology architecture, integration, and interoperability

Blended workforce

Business process owners

Technology governance and lifecycle

Ultra-rapid application development

IT infrastructure:

Internet technologies

Middleware / API

Gateway technologies

Knowledge management

Infrastructure: Need to Know

Ι. Βασιλείου --- Electronic Commerce Servers --- 10


Customer relationship management

E-ERPERPR&DFinanceHuman ResourcesManufacturingDistribution and LogisticsSCM

Retail SalesField SalesInside SalesCall Mgmt.Contact CenterField ServiceData CleansingData AnalysisContent Mgmt.Campaign Mgmt.E-CRME-Commerce

Enterprise Functions

CRM

Customers

Suppliers

Customer Relationship Management

Customer-Centric ProcessesPartner Relationship Management

E-BusinessC-Commerce

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Crm need to know

Collaboration technologies

Usability and interoperability

Customer and technical interface

Technology stability and lifecycle

Application Service Provider models

CRM technology evaluation and selection:

Data warehouse / mart

Database mining / marketing

Sales force automation

Call/contact center

CRM: Need to Know

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Example e businesses

West Food Mart is a retail store selling groceries. The store features are simple, allowing a customer to get in and out with a few clicks.

Notes: This type of store is appropriate for businesses which target customers, products are familiar, shoppers usually know what to buy, shoppers often buy many items of the same kind.

The Office Window. This is a wholesale store selling furniture and computer equipment. This store groups customers into categories, offers them different offices, I.e., lists of offerings, prices etc. Here each customer must register and is classified by the office administrator.

Metro Mall. Contains several stores, offers generic functionality for payment, shipping, security etc., which they can all use.

Example E-Businesses

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Electronic procurement servers

Determine a site administrator. She is responsible for setting up and managing the high level functions associated with the site, including: store or mall creation, adding/removing stores to a mall, maintaining a list of shipping carriers,…

Determine a store administrator, who is responsible for day-to-day activities associated with running a store, including: entering, updating and deleting data; creating and updating store pages; creating new commands, or replacing overridable functions (which are activated by the site administrator)

For a single-store site, the two positions will usually be filled by one person.

Link up to one or more databases, or create new ones. These store product, customer and other information.

Getting Started

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Electronic procurement servers

There are three types of store models to choose from:

One-stop shop -- shoppers can quickly find and order the product; no registration facility is provided, and only shipping information is required;

Personal delivery shop -- also has a simple navigation structure, but has features for personalizing shopping; shoppers register and have shopping carts; their selections (buying, or placing product in cart) are recorded; shoppers can also have an address book for places they send stuff to;

Business-to-business store model -- this is intended for corporate purchasing; now merchant can group clients into shopper groups (called offices) and offer them different prices; before making a purchase, a client must register and receive approval from an office manager

Storing Models - Simplifications

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Creating a store or mall

Choose a store model (among existing models, or create your own)

[To actually build your store or mall, you can start from a sample and customize it your requirements, or start from scratch.]

[If you are building a store within a mall, you may use the functions provided by the mall, or override them and build your own for your store.]

Create a store record, including information about the store and merchant; set up tax rates and define access control.

Set up tasks; a task is a process that you want to customize, such as checking inventory, calculating the price of an item, or handling an exception.

Specify shipping providers.

Creating a store (or mall)

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Store management information

Includes, among other things:

Currency and contact information;

Store tax rates -- very important, because you can have across-the-border shopping;

Category information -- the store’s merchandise is organized into categories;

Shipping services -- shipping services, options and charges;

Product information -- for products and items (variant products), including SKU#, price, thumbnail and full-size image,…

Discount information;

Shopper groups -- different groups may get different discounts;

Store management information

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Creating the shopping flow

Creating the shopping flow

Registration

registerForm

Home

page

orderList

Order status

ItemAdd/

Display

Category

Display

Category

pages

Product

pages

Interest

list

Product

Display

OrderItemList

Prepare

order

OrderItemDisplay

Order

List

Shipping

details

Place

order

Confirmation

page

Check

out

Order

Display

Order

Process

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E commerce technology servers

Includes tools for a company to set up its E-Business.

We will review IBM’s WebSphere Commerce Suite and Microsoft’s Commerce Server 2000 as examples of what one can get from state-of-the-art technology on Commerce Software.

They allow the setting of a generic E-Business without much knowledge of the web, XML, HTML, Java and the like.

E-Commerce technology – Servers

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Electronic commerce support systems

WEB HOSTING SERVICES:provides large servers for Web sites of fee-paying customer

ELECTRONIC PAYMENT SYSTEM:using Web for electronic funds transfers, credit , smart & debit cards

ELECTRONIC COMMERCE SUPPORT SYSTEMS

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Electronic commerce services

OPEN MARKET TRANSACT: customer authentication, order & payment processing, tax, multi-language customer service (Open Market)

INTERNET COMMERCE SERVER: integrates orders, inventory, customer service, payments (Oracle)

Electronic Commerce Services

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Electronic commerce software servers

ICAT:on-line catalog shopping, order placement (Icat)

MerchantXpert:: search tools, order management, tax, payment, logistics modules (Netscape)

WebSphere Commerce Suite (ex- NET.Commerce): merchant server supporting Secure Electronic Transactions protocol (IBM)

Microsoft - Commerce Server 2000

Electronic Commerce Software / Servers

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Websphere features

Single or multiple store and storefront support.

Scalability -- server and databases can run on one or more machines.

Multiple platform support -- from laptops to clusters of RS/6000 AIX machines; supports several operating systems including Windows NT (only platform supporting the Start Edition) and Unix (Solaris).

System integration support -- with existing systems and databases.

Dynamic page generation -- pages generated dynamically, revised when data change.

Supports multiple natural languages.

Product advisor support -- allows merchant to build a knowledge base of sales questions and answers

WebSphere features

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Websphere capabilities

Customer buying groups -- allows some customization of what is offered to whom and at what price.

Reorders -- customers can reorder, instead of always ordering from scratch.

Customer enrolment

Buyer account administration

Product organization

Multiple navigation paths

Tax calculation function

Shipping selection and charges function

WebSphere capabilities

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Websphere start

WebSphere START

WebSphere

Administrator

WebSphere Server

Commands

Tasks

Overridable fcns

Macros

Store creator

Sample stores

Site manager

Store manager

Template designer

Payment

Manager

Web Server

Lotus Go

Domino

Netscape

Utilities

Mass import

DB cleanup...

Dynamic Page

Cache

Firewall

Suppliers

Shoppers

Merchants

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Websphere pro

WebSphere PRO

Supplier/Seller Business Systems

Order mgmt

Fulfillment

Inventory

Supply chain

Product/Catalog

Customer service

Make to order

Data mining

Pricing

Sales tax

Accounting

Payment

Product Advisor

Product exploration

Catalog builder

Sales assistant

Product comparison

Shopping metaphor

Supply Chain

Interfaces

EDI

SAP R/3

System

Interfaces

CICS

IMS

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Commerce server evolution

  • B2B Sell-side

  • B2C Retail

  • E-market enabler

  • Business Analytics

  • Pipelines

    • Beyond Orders

    • BizTalk Server

  • Product Catalog

  • Targeted merchandising

  • Personalization

  • Empowered Business Mgrs

Microsoft

Merchant Server

  • B2B

  • Req’n processing

  • Interchange Pipelines

  • Advertising

  • Int. Cross-sell

  • Usage Analysis

  • Membership

  • Auctions

  • MS App Svcs

  • Analysis

  • Content Deployment

  • B2C

  • Cart

  • Pipeline

  • Merchandising

Merchant

Server 1.0

Site Server 2.0

Enterprise

Edition

Site Server 3.0

Commerce

Edition

Commerce

Server

2000

Fall ‘96

Summer ‘97

Summer ’98

Fall 2000

Commerce Server Evolution

Value

Proposition

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Commerce server 2000 capabilities

Comprehensive system for tailored e-commerce apps

Profile & know your customers & trading partners

Optimize the user experience & increase returns

Tailor your order process & merchandising

Easily manage millions of products

Get to market faster

Out-of-box B2C & B2B apps let you focus on tailoring, not plumbing

Designed for extensibility

Best-of-breed partners

Integrate more easily through BizTalk Server & Host Integration Server

Empower business managers to close the loop

360-degree business decision support beyond click-stream

Real-time management to respond quickly, increase effectiveness

Centralized management across the entire site

Ensure only authorized resources have access

Commerce Server 2000 Capabilities

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Commerce server 2000

LDAP

CRM /

Other

Apps

ODBC

SQL

Server

SQL

Server

Business Data

Warehouse

Profiles

Commerce Server 2000

Business Analytics System

Product Catalog System

Targeting System

Profile System

Business Desk

Commerce Server Manager

Business Processing Pipelines System

SQL

Server

SQL

Server

Products

Campaigns

Orders

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Solution Sites


Commerce server 2000 @ a glance

Administration

Commerce Server Business Desk

Commerce Server Manager

5 Integrated E-Commerce Systems

Profile System

Targeting System

Product Catalog System

Business Processing Pipeline System

Business Analytics System

Development Tools

Solution Sites

Commerce Server SDK

Commerce Server 2000@ A Glance

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Using net enterprise servers

Development

Customer

Experience

Integration

Operations

Using .NET Enterprise Servers

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Commerce server customers

Commerce Server Customers

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